Parkway Toyota of Boston

I will be back to buy my next car, they made it easy to buy the car I wanted and I got a great deal. buy the car I wanted and I got a great deal. More

I came in the door the second day of the no-dicker sticker. What a great experience! No pressure and I felt respected as a customer. I knew what I was looking for; the car I saw online was on the lot. sticker. What a great experience! No pressure and I felt respected as a customer. I knew what I was looking for; the car I saw online was on the lot. Because my used Camry was so valuable as a trade-in, I paid a terrific price for my (new to me) pre-owned 2011 Camry, purchased in Oct. 2011. More

We recently leased our third Sienna Mini-Van. We leased our first Sienna and Camry at another dealer down Route 1. When it came time to lease our second Sienna back in 2009, we decided to try Prime. Felix our first Sienna and Camry at another dealer down Route 1. When it came time to lease our second Sienna back in 2009, we decided to try Prime. Felix was helpful, followed up on calls, kept appointment times and made the process run smoothly. When we decided to trade in our 2009 early and get a 2011 with some upgrades, we called Felix. He worked hard to find the model and colors we were looking for and worked with us to meet our pricing goals regarding the new lease and trade-in value. Both times upon delivery he took the time to take us through all of the options on the mini-van, and offered to even set-up the blue-tooth. He called a month after to make sure everything was ok and to make the first service appointment. Overall, we have been very, very happy with Prime and will always use them in the future. I have and will continue to recommend Felix to friends and family. More

I first bought a Corolla on November 15th. After sorting out their "mistype" of an accessories fee of nearly $800, I signed the papers. I really liked their "no bicker" policy. That is w out their "mistype" of an accessories fee of nearly $800, I signed the papers. I really liked their "no bicker" policy. That is where the compliments end. After verifying my insurance, it took a few days of me calling them before I picked up my car. For a few reasons, I took them up on their 30-day exchange policy. They screwed me out $1000 on the exchange. Then, they couldn't find the title. After a few days of me calling them, I got a Passat. I took the Passat home on November 26th. When I brought the car in to get inspected, I mentioned a concern I had with condensation collecting inside one headlight. I was told it was because of the changing weather. Not wanting to deal with a middle man, I emailed the General Manager, expressing that concern as well as a few others. I few days later I emailed him again, with a little more attitude. I quickly got a response saying I would get a phone call the next day. After a few days of me calling him, I got a response. He told me to bring the car in and everything would be covered under their 90-day warranty. After a few days of me calling the Service department, I was able to pick up my car. Two of my three concerns had been met. The third, an issues with the windows not functioning properly had not been resolved. I was told that I would receive a phone call the next to arrange a time to bring the Passat back in. After a few days of me calling them, I brought the car back. That was December 13th. It is now January 3rd. The only time I've received updates on my car has been when I have called them. I have been told I should get my car back on January 6th. That is over three weeks. Three weeks. Moral of the story is, don't expect anyone to call you back, not even the General Manager. More

I was searching for a particular car Toyota XLE with very little mileage and Prime Toyota had just the car for me. I found the dealership on the intranet and was contacted by Joe V. After making an ap very little mileage and Prime Toyota had just the car for me. I found the dealership on the intranet and was contacted by Joe V. After making an appt to see the vehicle on Wednesday I was back Thursday to purchase the car.... I traded in my 2006 Toyota Camry XLE as part of the sale and Randy was very helpful in making sure every thing went smoothly. Prime Motors did all the work including the new plates from the Registry. My sales person Randy was extremey helpful in guiding me through using the navigation system and setting up my phone on Blue tooth. I'm sure as I get more familiar with the car I'll be calling Randy for additional help in figuring out things... More

Eduardo Baravella was friendly, personable, and helpful. I came in with a clear goal, and though I spent more than I wanted (which tends to happen at car dealerships;) my experience was good. Manager, Nadi I came in with a clear goal, and though I spent more than I wanted (which tends to happen at car dealerships;) my experience was good. Manager, Nadine I believe, was very helpful as well. I would recommend this dealership to others and have. I also enjoyed Prime Toyota's new "no haggle" motto. More

My family and I had a FANTASTIC experience at Prime Toyota today. We decided to "look" at cars for our growing family, but had no intention of buying. We hit the auto mile and pulled in to Prime becaus Toyota today. We decided to "look" at cars for our growing family, but had no intention of buying. We hit the auto mile and pulled in to Prime because it was one of the first places we saw. Randy helped us narrow down what we were looking for, took us for test drives, and was very friendly, knowledgeable, and, to top it off, was great with our 2-year-old and 4-month-old! Randy told us right off the bat that at Prime there is no haggling for price and that they put their best price on the vehicle. That in and of itself was a selling point for me (though my "negotiator" husband was a bit disappointed), and we were able to look at vehicles and discuss them without feeling pressured. After getting a great deal on a beautiful pre-owned SUV, Randy went above and beyond the call of duty: he drove our new car back to Brighton behind us, picked up the title of our trade in, and drove the trade in back to the dealership! Like I said, we weren't planning on buying a car . . . overall, this was a great experience for us. Between Pac-Man and Cooper the turtle, my older son was kept busy (not to mention the staff playing with him and keeping an eye on him). Without the hassle of haggling for a price and worrying about the kids, my husband and I were able to purchase a new vehicle with no stress. Thank you Randy and everyone at Prime! More

I had search a great bying experience at prime toyota in west roxbury. MY sale consultant,Randy Davies was really friendly and he is a hard working person. Randy even wash my car for me. west roxbury. MY sale consultant,Randy Davies was really friendly and he is a hard working person. Randy even wash my car for me. More

This is the 3rd time I've contacted Felix Rodriguez to purchase a car. Felix always has a smile in his face. He explains all details about the car. It is nice to see that he follows you to the car and hel purchase a car. Felix always has a smile in his face. He explains all details about the car. It is nice to see that he follows you to the car and help you move the staff that was in the old car to the new one. He also seats with you in the car and shows how the car operates. That is very important because it gives you confidence about the new purchase. In other words, when you get out the parking lot you really feel you did the right thing. Felix not only does that for you at the time of the sale but follow up with phone calls to see how I feel and how the car is operating. You have one of the best dealer at the dealership. Thanks Felix More

I had been researching hybrids for about 6 months because my old Saturn VUE was getting toward the end of its run. I hadn't made a purchase since I bought the VUE new in 2004, so going to a dealer was not so my old Saturn VUE was getting toward the end of its run. I hadn't made a purchase since I bought the VUE new in 2004, so going to a dealer was not something I was looking forward to. I decided to stop in and run the numbers to see exactly where I stood in regards to buying new vs. used. The Prius' depreciation value, even on older models was not far below the new models, so I decided to check out the new ones. Eddie B. and I crunched some numbers and tried to get as close to my preferred monthly payment as possible, and we came to a satisfactory number. A few of the things that stood out for me regarding Eddie: - He never actually tried to sell me a car. He asked me what I was looking for and showed me a car that was appropriate. He gave me the information I needed to make my own decision. No up-selling, fast talk or that other junk. - If he didn't know the answer to a question, he didn't try and make something up. Instead, he told me he didn't know, and either asked someone who did or told me he would e-mail me that info. - He voluntarily hung out with my son (toddler) while I went through the signing process. He was very good to him too. - He was personable, which I like better than a salesman. So I decided to buy, and Leslie was a great help. She did a lot of number work to get me the monthly payment I was comfortable with, and was very friendly, as was Mack (I think he's the sales manager). At no time was I nervous that I was getting pressured into buying my Prius. So now I'm a Prius-owning Brookline snob. Thanks, Eddie :p More