Parkway Toyota of Boston

I would definitely recommend this dealership because of the friendly atmosphere, curtious sales representatives, and the overall professionalism of all involved. I would recommend this dealership to friend the friendly atmosphere, curtious sales representatives, and the overall professionalism of all involved. I would recommend this dealership to friends and family. More

I would like to say thank you to the guys at Prime Toyota in West Roxbury. We bought a new Tundra yesterday and could not be happier with the way were treated! Our salesman Jean Preval was a pleasure to work in West Roxbury. We bought a new Tundra yesterday and could not be happier with the way were treated! Our salesman Jean Preval was a pleasure to work with! and I can't say enough about Mac the finance manager he really is a class act and one of the best in the business!! This is the third car/truck we have bought at the Prime West Roxbury since 2009 and we really could not be happier! They found us the Truck we wanted at the price we wanted and were awesome at every step of the process! I will continue to buy at Prime! More

I have given the ratings of great for every category because I felt that prime's customer service was great there was always someone saying hello and always someone holding the door open. Jean was very because I felt that prime's customer service was great there was always someone saying hello and always someone holding the door open. Jean was very helpful with helping me find the right car and Murdock was great with helping me with the financing and paperwork. I would definitly recommend Prime to anyone looking to buy a car. More

I went to Prime Toyota in the hopes of buying a brand new Toyota Tundra. The salesman Jose was more than helpful in finding me a new vehicle. There were no hassles whatsoever. I can't be more happy with the Toyota Tundra. The salesman Jose was more than helpful in finding me a new vehicle. There were no hassles whatsoever. I can't be more happy with the service that I received at Prime. I have found my new dealership and I will be buying and servicing my vehicles there and sending anyone there that is looking for a new car or needing service done to there vehicle. More

Received exceptional service from all employees that we worked with and had great follow up experience throughout the week as well. Would highly recommend this dealership to anyone and will work with deal worked with and had great follow up experience throughout the week as well. Would highly recommend this dealership to anyone and will work with dealership when looking for another car in the future. More

I worked with Felix on getting a new lease because they wanted to buy back cars at this time. He was very pleasant and enjoyable to work with. He explained everything with great detail. He took me out for wanted to buy back cars at this time. He was very pleasant and enjoyable to work with. He explained everything with great detail. He took me out for a test drive and answered any questions I had about turning in my old car for the new car. After the deal was drafted up, he worked with me on getting everything transferred over and signing all the required documents. I would recommend Felix and would also do business with him again. I hope he is there in three yrs when this lease is up. Thank you very much, Linda Morell More

I really enjoyed working with Douglas. He was friendly, professional, and attentive to what I was looking for in a car. When the financial officer bungled my loan paperwork and almost cost me a late fee f professional, and attentive to what I was looking for in a car. When the financial officer bungled my loan paperwork and almost cost me a late fee from my bank (I was NOT pleased with customer service of the financing office), Douglas took care of everything. Although I was very displeased with the mistakes made by the financing and loan department, I will recommend people to Douglas. . More

Shane Murphy and patrick Chawan excel in customer service. This is my second car I purchased from Prime! They are friendly, understanding, flexible and a pleasure to deal with. No hidden agendas, j service. This is my second car I purchased from Prime! They are friendly, understanding, flexible and a pleasure to deal with. No hidden agendas, just doing a professional job in evey way. They both deserve to be recognized abd I hope anyone wanting to buy a Toyota will contact them! More

AREAS FOR IMPROVEMENT: Sometimes I felt like it was hard AREAS FOR IMPROVEMENT: Sometimes I felt like it was hard to get a hold of some of the people I had been working with. I think this dealership does a AREAS FOR IMPROVEMENT: Sometimes I felt like it was hard to get a hold of some of the people I had been working with. I think this dealership does a lot of business, and they need to be able to find a better way to make customers feel a more personalized service. For example, the day I went to pick up my car, the finance manager wasn't there. I had to call him twice and email him once before I finally got him to answer some questions, and when he finally did, I felt rushed because he was with other customers. I also had to wait in the dealership waiting room for 20 minutes past our scheduled appointment time because he was busy. The day I was scheduled to pick up my car, my auto insurance company called me to say that the dealership had not sent the paperwork to transfer insurance, even though I had been told by someone at the dealership that the car was ready to be picked up. I had to call my contact person at Prime several times, and while I did get calls back, they were usually after 3-4 hours. THINGS I LIKED: Everyone at the dealership was very friendly, and unlike at other dealerships, I didn't feel like I was getting cheated out of something during the price negotiation process. The finance manager also went above and beyond to accommodate us and my husband's busy work schedule. I didn't feel pressured into buying something I didn't need or want. Rather than try to sell us something in their lot, they went to their sister dealership for stock availability just to get us the color car we wanted. The finance manager was also very forthcoming about the true value of some of the extended warranty programs, and he made sure I didn't pay for something I didn't need. More

I sent an internet request for a price. Before I had even looked at my e-mails I recieved a call from Chan at Prime asking about the price. I opened the e-mail while talking with Chan the price was good and looked at my e-mails I recieved a call from Chan at Prime asking about the price. I opened the e-mail while talking with Chan the price was good and I told him I would be in the following afternoon. When I arrived Chan was not available but Emile was. I sat down with Emile told him what I was looking for. Gave him the keys to my trade in (for pricing). We haggled over the trade in price and I bought a new Car. Saw the Finance Director Mack MacRae (usually the most tressful part of car buying). The experiance was less tressful than any car buying I have ever had. While Mack and Emile did go over everthing with me they never pressured me to buy something I did not want. I picked up the car two days later and have been very satisfied with the Car and the dealership. More