Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Parkway Toyota of Boston
West Roxbury, MA
1,413 Reviews
We believe everyone deserves to have a fantastic experience when they purchase or service their vehicle. We also completely believe that every detail matters. That simple statement is what drives us to pay attention to every aspect of your experience with us.
We believe in forming long-term relationships that are built on trust and integrity.
The automobile industry is shifting in a positive direction and we want to show you that buying and servicing your vehicle can be a pleasant experience. Our friendly staff has great character, our processes are efficient, and our service department is spotless! Trust takes time, so we will work hard, listen to your wants and needs, treat you the way YOU want to be treated, and do what it takes to sell you, and your family, cars for life.
We believe that our team deserves to work in a supportive, competitive, family environment.
Everything begins with our people. If they are supported, encouraged, and inspired, our team members will pass along all of that enthusiasm to you- our customers, neighbors, and friends.
We believe in respecting your time and intelligence.
We love what we do and going to work every day, but it shouldn't take all day to purchase a new vehicle, and basic services like oil changes and tire rotations should be efficient . We have invested in express maintenance and express purchasing programs to help make your life easier. Our goal is to help get you in, out, and on to your next adventure!
Lastly, we want to share our passion with you.
We want you to feel our passion to serve our customers with the highest level of care, our passion for giving back to the community, our passion for supporting & mentoring the next generation. And of course: our uninhibited LOVE of TOYOTA!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,413 reviews
February 10, 2011
Everyone was friendly,understanding of my needs and financial status and thorough. I have recommended to my friends and family that they must go to see these guys when their in the market for a toyota. financial status and thorough. I have recommended to my friends and family that they must go to see these guys when their in the market for a toyota. From the moment I stepped into the dealership I could tell that they were intersted in the customer. More
by tcoyne
Employees Worked With
felix rodriguez, jesse bongarzone, mac macrae
February 10, 2011
My first contact was with Chan Buth, he had responded to me immediately after I made an inquiry through the internet. He provided me with a new car option as well as a used car option, with competitive pric me immediately after I made an inquiry through the internet. He provided me with a new car option as well as a used car option, with competitive pricing, via email. When I got to the dealership he introduced me to Andrew Fenno who was extremely patient in answering my questions and concerns. I found both gentlemen to be extremely friendly, and both were very responsive to my follow up emails and phone calls. As to price, I paid approximately $5000 under MSRP. All in all a very positive experience. More
by deborahsue88
Employees Worked With
Chan Buth, Andrew Fenno, Murdock McRae
February 10, 2011
What a great salesman I met at your dealership. He is very friendly know the business and take the customer like he owns it. He was very upfront and honest about everything throughout the entire deal. He very friendly know the business and take the customer like he owns it. He was very upfront and honest about everything throughout the entire deal. He makes me very well satisfied through out the deal. Salesman like him very hard to find and you are very fortunate to have him.I wish him very best of luck and great success with your company. More
by munish
Employees Worked With
Felix Rodriguez
February 09, 2011
They made me believe that i am getting the excellent deal. Emile explained me everything i want to know about the car i am buying. i even got test ride. i like the car, so i made the decision to b deal. Emile explained me everything i want to know about the car i am buying. i even got test ride. i like the car, so i made the decision to buy on that day. Murdock explained me all the extended services they will provide. More
by satdmail
Employees Worked With
emile salem, murdock M macrace
February 08, 2011
Patrick Chahwan is an outstanding professional sales manager associate. I first inquired on line to purchase a car. Patrick followed up by phone and e-mail. He answer all my questions and even drove the manager associate. I first inquired on line to purchase a car. Patrick followed up by phone and e-mail. He answer all my questions and even drove the car of by choice to my home, so I could take it for a test drive. I have never met a more polite employee. He made me feel like family. He is truly a charismatic person. Toyota is luck to have Patrick Chahwan on staff. He goes that extra mile and gives 100+ in customer service. I hope you give Patrick a bonus for his dedication to your company. I certainly will recommend Patrick Chahwan to anyone who wants to purchase a car. I am truly a satisfied customer. Sincerely, Marian Burns Principal St. Catherine of Genoa School More
by marianrburns
Employees Worked With
Patrick Chahwan
January 31, 2011
Best buying experience in my LIFE. Jose did a wonderful job describing everything and did a very nice job of following up without being to "pushy". He put my requirements together and ensured me that every job describing everything and did a very nice job of following up without being to "pushy". He put my requirements together and ensured me that everything would be setup at the time of delivery and it WAS. More
by smith_wayne
Employees Worked With
Jose Freitas
January 31, 2011
Very happy with the service that I recieved from Mr. Rodriguez and do business with Prime. Mr. Rodgriguez has excellent customer skills; he answered all my questions with details about the options regar Rodriguez and do business with Prime. Mr. Rodgriguez has excellent customer skills; he answered all my questions with details about the options regarding buying or leasing, and which car fit my needs. Thanks Mr. Rodgriuez Belma Mendez More
by Margot68
Employees Worked With
Filix Rogriguez
January 30, 2011
Jose was very friendly and knowledgable. He answered all my questions and made me feel valued. His Manager and Business Manager were also great. They upgraded my car model just for being a local resident. my questions and made me feel valued. His Manager and Business Manager were also great. They upgraded my car model just for being a local resident. I would recommend this dealer to anyone looking to buy or lease. More
by Gsmith127
Employees Worked With
Jose Freitas
January 29, 2011
I had a great experience with Prime Toyota. They were professional, responsive and accommodating. Felix was great. He made the entire process straight forward and honest. All dealerships say that they "w professional, responsive and accommodating. Felix was great. He made the entire process straight forward and honest. All dealerships say that they "want to work with you" but Prime really meant it!!! I will be a customer for life. More
by jmcdonough
Employees Worked With
Felix Rodriguez
January 28, 2011
My car leasing experience with Prime Toyota and (Sam, Leslie, Michael) was the most pleasant and smooth experience that I've had to date. The employees at Prime are not only knowledgeable, but courteous Leslie, Michael) was the most pleasant and smooth experience that I've had to date. The employees at Prime are not only knowledgeable, but courteous and helpful as well. I will be sure to recommend Prime to anyone that I know looking to buy/lease a car. Thanks again for a great experience. I love my Camry!!!! More
by lmosher
Employees Worked With
Sambo Sorm
