
Parkway Toyota of Boston
West Roxbury, MA
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,365 reviews
I purchased my new Toyota from Prime Toyota for a bunch of reasons. First, these guys were honest and helpful. I never felt pressured or rushed. I had shopped 3 other places and had to walk out of two of t of reasons. First, these guys were honest and helpful. I never felt pressured or rushed. I had shopped 3 other places and had to walk out of two of them because of the BS involved. Prime gave me the best price and offered me options to consider. They gave me good information and allowed me to decide. Overall I must say the best buying experience I have ever had. If your shopping for a car you really should check this place out! More
The salesman at Prime Toyota, Joel Lesser, was excellent on all points. The agency was efficient and delivered a beautiful Prius G3 ready to go. But it was also rather stingy, offering me excellent on all points. The agency was efficient and delivered a beautiful Prius G3 ready to go. But it was also rather stingy, offering me only $1000 for my trade-in Camry, valued in the Blue Book, in Fair condition, at $2300. And they put only a half tank of gas into the Prius , tho the Sticker plainly says "full tank". ( I elected to give my trade away rather than to them.) I think that the Prius is more of a winner than Toyota itself seems to realize. The 51 mpg is no joke, as mine is proving to me already. Your TV ads need to dramatize that feature more. It is already saving me money. But design flaws -- that *%#$@&^ spoiler across the rear window -- is a confusing nuisance, and the obstructed rear view is further aggravated by the headrests. I know that Toyota's engineers are proud of the improved airflow allegedly afforded by the spoiler, but I’d rather not be surprised by some bicyclist I missed seeing behind me, or lost in those thick rear shoulders. I remove the headrests, and I put them back only when there are passengers. Consumer Reports picked up on the same point, so I was well-warned on the obstructions before I bought. But visibility is still taking some adjustments though I’ve driven the Prius G3 for nearly three weeks. Please find a way to change this when you redesign. I’ll be tempted to trade for a new one early if you do. The rear TV is a good idea for close objects, but the view of distance is very distorted. I mostly ignore it and trust really looking. Overall, I wish your industry would allow the buyer to choose what options he wants on a car, not load them up with “packages” of your choices. I understand that the customer is not allowed to buy specific options outside of the whole package. I'd really rather not have the wheel locks, satellite radio, Blue Tooth, cruise control, to name a few. And not be paying for them. More
Bought a 2007 Toyota Certified Tundra with 6000 miles. Since I had to fly in I wpent a great deal of time confirming that the truck was in perfect condition. When picking up the truck it had two smelly ai Since I had to fly in I wpent a great deal of time confirming that the truck was in perfect condition. When picking up the truck it had two smelly air fresheners hanging on the mirror masking the smell of smoke and chemical cleaners. The dealership also had repainted one of the rear quarter panels. I had been specifically promised that there was no new paint on the truck and a Toyota Certified vehicle states that it does not smell of noxious chemicals. At 6 months later, two complete steam carpet and seat cleanings and 3 ozone treatments the truck continues to have a stong chemical and smoke odor that everyone notices even when just standing outside one of the windows. The dealership sent me a missing manual and a set of floor mats and then told me specifically that they were finsished with me. Directly quoted from Russ Ward: "I have honored our commitments regarding your purchase. You purchased a pre owned vehicle and you made an agreement that if I honored a few extra items that YOU would take care of anything else. (I had no obligation to do so)" I had hoped the smells would go away, however at this time I will end up having to sell the vehicle at a substantial loss. The dealership went out of their way to pour all sort of chemicals into a very smoky smelling vehicle and hide the smells from an out of state purchaser. The stong odors are here to stay. This dealership was very deceptive in promoting this truck as a near perfect vehicle. I wouldn't recomend this dealership to anyone. More
The dealership was very friendly, efficient, low-pressure and relaxed. The price offered via the Internet was very good, and was honored at the dealership. Andrew was very warm, informative, and clearly want and relaxed. The price offered via the Internet was very good, and was honored at the dealership. Andrew was very warm, informative, and clearly wanted to be helpful as well as make the sale. Once the sale was made, Andrew did a nice job of delivering the car, helping us learn some of the basic features, and even moved over our stickers and Fastlane pass from our old car. I would recommend this dealership and Andrew in particular. More
I like sales person's attitude. They are nice and keep me informed about car. If someone want to buy any cars (new or used), I would recommend this dealer, especially Filix. If you are there, find him fi me informed about car. If someone want to buy any cars (new or used), I would recommend this dealer, especially Filix. If you are there, find him first before you look at the care you want. He is very reliable and kind. More
I was referred to Prime Toyota by my boyfriend during the 4th of July weekend. I was met at the door by Joel Lesser who allowed me to test drive a 2010 Corolla. Joel was very helpful and allowed me to ask 4th of July weekend. I was met at the door by Joel Lesser who allowed me to test drive a 2010 Corolla. Joel was very helpful and allowed me to ask many questions and express my concerns. I bought the corolla and love it! More
I found online a used 2007 Toyota Sienna that fit what I was looking for, went in to Prime Toyota to take a look, and ended up getting a great deal. The salespeople were friendly and patient. The starting was looking for, went in to Prime Toyota to take a look, and ended up getting a great deal. The salespeople were friendly and patient. The starting asking price was a bit high, but I felt that the negotiations were very straightforward and non-pressured. After a few rounds of going back to the manager, we were able to get the price down to a very reasonable number. During the trip to the finance office, the traditional offers of protection plans and extended warranties were made. The finance guy tried his best to be persuasive, but was fine when I declined them all. More
Im a well pleased customer and would be happy to recommend others to check-out this dealership because I came during the "Slash" price weekend and it was exciting and joyful to me and my daughter, w recommend others to check-out this dealership because I came during the "Slash" price weekend and it was exciting and joyful to me and my daughter, who really enjoyed herself. I will come again in the near future, Thank you!!! More
Horrible experience... stay away from this dealership... Dealership showroom was filthy, salesperson was rude and unattentive and kept me waiting for over 20 minutes trying to find the keys on a vehicle t Dealership showroom was filthy, salesperson was rude and unattentive and kept me waiting for over 20 minutes trying to find the keys on a vehicle to test drive. After the test drive, I told them I wasn't interested and then the GM proceeded to push a sale on me. Funny thing but before entering the dealership, I overheard a couple saying that they would never be back... guess I should have taken their lead. Don't listen to their commercials... this is a bad dealerhip!! More
This is our third camary from this location,so you people there are doing something right to keep us coming back. We had the pleasure of working with Jean Preval this time. He was everything you possibly nee there are doing something right to keep us coming back. We had the pleasure of working with Jean Preval this time. He was everything you possibly needed to make your experience in purchasing our car go very smoothly. Jean took his time,explained everything in terms that we could understand. He was always very pleasant and was always right there if we needed any questions answered. He treated us each time when we had to come back, with the utmost respect and friendly smile that we received every time. Working with Jean everything went promptly and smoothly. I feel that he is an asset to your company and because of people like Jean we will keep coming back. More