Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Parkway Toyota of Boston
West Roxbury, MA
1,367 Reviews
We believe everyone deserves to have a fantastic experience when they purchase or service their vehicle. We also completely believe that every detail matters. That simple statement is what drives us to pay attention to every aspect of your experience with us.
We believe in forming long-term relationships that are built on trust and integrity.
The automobile industry is shifting in a positive direction and we want to show you that buying and servicing your vehicle can be a pleasant experience. Our friendly staff has great character, our processes are efficient, and our service department is spotless! Trust takes time, so we will work hard, listen to your wants and needs, treat you the way YOU want to be treated, and do what it takes to sell you, and your family, cars for life.
We believe that our team deserves to work in a supportive, competitive, family environment.
Everything begins with our people. If they are supported, encouraged, and inspired, our team members will pass along all of that enthusiasm to you- our customers, neighbors, and friends.
We believe in respecting your time and intelligence.
We love what we do and going to work every day, but it shouldn't take all day to purchase a new vehicle, and basic services like oil changes and tire rotations should be efficient . We have invested in express maintenance and express purchasing programs to help make your life easier. Our goal is to help get you in, out, and on to your next adventure!
Lastly, we want to share our passion with you.
We want you to feel our passion to serve our customers with the highest level of care, our passion for giving back to the community, our passion for supporting & mentoring the next generation. And of course: our uninhibited LOVE of TOYOTA!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,367 reviews
July 19, 2010
Horrible experience... stay away from this dealership... Dealership showroom was filthy, salesperson was rude and unattentive and kept me waiting for over 20 minutes trying to find the keys on a vehicle t Dealership showroom was filthy, salesperson was rude and unattentive and kept me waiting for over 20 minutes trying to find the keys on a vehicle to test drive. After the test drive, I told them I wasn't interested and then the GM proceeded to push a sale on me. Funny thing but before entering the dealership, I overheard a couple saying that they would never be back... guess I should have taken their lead. Don't listen to their commercials... this is a bad dealerhip!! More
by ecurry
Employees Worked With
Mike Sales and a GM (not sure name)
July 15, 2010
This is our third camary from this location,so you people there are doing something right to keep us coming back. We had the pleasure of working with Jean Preval this time. He was everything you possibly nee there are doing something right to keep us coming back. We had the pleasure of working with Jean Preval this time. He was everything you possibly needed to make your experience in purchasing our car go very smoothly. Jean took his time,explained everything in terms that we could understand. He was always very pleasant and was always right there if we needed any questions answered. He treated us each time when we had to come back, with the utmost respect and friendly smile that we received every time. Working with Jean everything went promptly and smoothly. I feel that he is an asset to your company and because of people like Jean we will keep coming back. More
by john k
Employees Worked With
Jean Preval
July 14, 2010
I think he was very professional, honest and kind. He I think he was very professional, honest and kind. He was a good listener. He explained very well and made us very comfortable. I really enjoyed ta I think he was very professional, honest and kind. He was a good listener. He explained very well and made us very comfortable. I really enjoyed talking with him. Especially, during test drive, he explained what should we do in order to drive safely. More
by clothojhj
Employees Worked With
Felix Rodrigue
July 13, 2010
The new car I bought was initially through Internet from Carperks. Chan and Jason immediately emailed and called me with good quote. In addition to the quote of Toyota Camry Hybrid 2011, Chan was kind enoug Carperks. Chan and Jason immediately emailed and called me with good quote. In addition to the quote of Toyota Camry Hybrid 2011, Chan was kind enough to provide a second quote for Camry LE 2011. Jean was in charge of the sale process when I visited Prime Toyota. He is very nice and friendly with enthusiasm. We were initially considering Camry Hybrid. We went through drive test and price negotiation. But we changed our mind after comparing it against LE. For example, Hybrid has smaller space in back trunk; it does not have expected acceleration; gallon mileage is not attractive since I would mostly drive on highway, and the price. Thank Chan for the second quote. We decided to go with LE. Jean did not express any unhappiness though he already spent much time on Hybrid with us. He was as patient as usual to start over for the new process with LE. We finally bought LE. It was a happy experience in Prime Toyota. More
by houzexu
Employees Worked With
Jean Preval, Channara Buth, Jason Rahill
July 10, 2010
We had to wait a pretty long time for the minivan we were looking for. It seems Toyota was not informing the dealer about the exact arrival of the shipment which was pretty frustrating. Felix was our sal looking for. It seems Toyota was not informing the dealer about the exact arrival of the shipment which was pretty frustrating. Felix was our sales guy who was very friendly. He was willing to answer all our questions with lot of patience. On the day of delivery, Felix walked us through all the functions of the mini van and made sure that we were comfortable with the new van. He also helped us in setting up the first service appointment. More
by Guru Prasad
Employees Worked With
Felix Rodrigu
July 09, 2010
Felix is always very friendly and straight forward in his dealings with us. We bought a Prius from him in December 2008 and he was very pleasant to deal with so we came back this past month to buy a Corolla. dealings with us. We bought a Prius from him in December 2008 and he was very pleasant to deal with so we came back this past month to buy a Corolla. He was low pressure and always treated us with the utmost respect. He is a good listener and tries to match what we are looking for, both in a car and in price. I have already recommended him to a friend. More
by dtabachnik
Employees Worked With
Felix Rodriguez
July 01, 2010
He was a good salesman. His polite and funny traits made him able to sell us the car. He worked with us for 3-5 hours and stayed late in order to close the deal. Special thanks to Pablo as well for helping him able to sell us the car. He worked with us for 3-5 hours and stayed late in order to close the deal. Special thanks to Pablo as well for helping us finish the paper work and staying late. Overall good place to buy a car and I would recommend my friends or family in the future. More
by jmzz
Employees Worked With
Felix Rodriguez
June 29, 2010
The customer service was superb and I felt that the extra time and attention that was givven to my family was exceptional. I plan on making all of my future purchases with this dealership. We appreciate all time and attention that was givven to my family was exceptional. I plan on making all of my future purchases with this dealership. We appreciate all of your support. Thanks again, Brenda and Leslie Fishman More
by jfishman
Employees Worked With
Felix Rodriguez and Tony Roberts
June 28, 2010
I was referred to Prime Toyota through a friend who had recently purchased a car at the dealership and had a good experience there. I am happy to report that after my experience working with Felix and Mac, recently purchased a car at the dealership and had a good experience there. I am happy to report that after my experience working with Felix and Mac, I would whole heartedly recommend them to any friend looking to buy a car. Felix was extremely helpful, friendly, and accommodating. He worked very hard to help me in any way possible (and went as far as to assist me in installing my car seat... I've never seen such service and dedication at other dealerships). Mac was also very helpful -- he explained everything thoroughly, put effort into getting me the deal that I was looking for, and made sure I understood the terms of the sale. All in all, it was a great experience at Prime and I love my new Scion. More
by dogles
Employees Worked With
Felix R. Rodriguez, Murdock M. MacRae
June 16, 2010
Andrew was a very pleasant gentleman to deal with.I discussed the type of car and features that I was looking for,with Andrew.Actually I went to another dealer before going to prime toyota and I told discussed the type of car and features that I was looking for,with Andrew.Actually I went to another dealer before going to prime toyota and I told that I wanted to beat the prize.He was very professional & friendly in explaining the process of purchase & pick up.I was reffered to prime toyota by my friend.I got a nice deal.I am delighted with andrew's dealership & would recommend him for anybody,in future More
by jaimol joseph
Employees Worked With
andrew h fenno
