Parkway Toyota of Boston

Dealership is a small and service oriented one. The level of service from email based pricing, education about Prius and financial assistance were all superior. Our salesman, Jean and financial manager, Pabl of service from email based pricing, education about Prius and financial assistance were all superior. Our salesman, Jean and financial manager, Pablo, were friendly, helpful and effective. They were courteous, on-time, and delivered the car and terms we wanted. The dealership outperformed their competitors. I would recommend Jean, Pablo, and the dealership to all of my friends and colleagues. We have not received such good service in any other major purchases we have made in our lives so such experiences are well valued. More

My experience with Prime and Emile was great. I was very comfortable and that is not the case with most car dealers. I would suggest Prime to friends and relatives who may be looking for a new/used car in comfortable and that is not the case with most car dealers. I would suggest Prime to friends and relatives who may be looking for a new/used car in the future. Emile was friendly, kind, courteous and made the experience more enjoyabe. More

Prime Toyota was an absolute PLEASURE to deal with! Each person took great care of us and I am really impressed with Prime's focus on customer satisfaction, even going out of their way to get the vehicle re person took great care of us and I am really impressed with Prime's focus on customer satisfaction, even going out of their way to get the vehicle ready for us to take delivery the day after they got it (we wanted it quickly because my wife was 2 days before her due date). For example, Felix was EXTREMELY helpful explaining everything and answering all questions; and is just a really nice guy to deal with (who says that about a car salesman?!). He even called a few times post-sale to ensure that we are satisfied with our purchase! I did most of my "business" work with Mike and I remember thinking, "here we go...into the business office, the place where I will finally get slimed by this dealership," but it was exactly the opposite! Mike was really honest and went out of his way to earn my trust and ensure that I was comfortable and got only the things I wanted (he didn't try to sell me beyond what I was interested in or talk me into something that I didn't want - he just explained all of the options and let me make the decision answering questions along the way) and then Pablo repeated that easy to deal with experience when we came in for my wife to sign everything that I had already signed so we could both be on the title. The Prime team made a process that many people have learned to dread (buying a new car) a really pleasurable and fun process! Jason was extremely patient answering all of my questions and giving me all of the facts in writing over email before we ever met! I could go on and on about how impressed I am with everyone I dealt with at Prime because of the fact that they actually made buying a new car fun; but the real compliment is this: I am MORE than willing to recommend Prime Toyota to anyone looking for a Toyota. More

Excellent customer service - good info about the car I was looking at, willing to talk about the price and negotiate; great set-up with registration, insurance. They really made it easy to buy a car and was looking at, willing to talk about the price and negotiate; great set-up with registration, insurance. They really made it easy to buy a car and feel good about it. Only negative comment is that I found a certain amount of "disinformation" in offering me the extended warranties. More

After Millie, who works in the service department, introduced me to Felix to evalute if I wanted a new car of not, I felt relaxed and trusting. We explored what might be some good options, did some te introduced me to Felix to evalute if I wanted a new car of not, I felt relaxed and trusting. We explored what might be some good options, did some test driving and I came back another time to explore payment plans. We made a deal I was blown away with. I had counter offers from another dealer willing to beat any price offered but I didn't experience the same reliability. Buying a car can be a stressful experience and I needed to have confidence in the people I was transacting with. I've had the car, a Corolla a month already and its good to know I'll be servicing it in a place I respect. Thanks Felix for making it happen. Tom D. More

I bought my truck at prime service was great very friendly I highly recomend dealer to anyone friendly I highly recomend dealer to anyone More

excellent customer service great time shopping for my car here associates have good knowledge in what they are selling and everyone was very friendly. good competitive pricing great warranty offered on all here associates have good knowledge in what they are selling and everyone was very friendly. good competitive pricing great warranty offered on all cars.will recommend anyone shopping for a car to shop here. More

This was a great experience! I had visited several other dealerships in the area for the same vehicle and competitive vehicles and the experience left me disappointed. From the minute I walked into the dea dealerships in the area for the same vehicle and competitive vehicles and the experience left me disappointed. From the minute I walked into the dealership, the sales staff was extremely helpful. The leasing manager was also very helpful. This is my second experience at this dealership; I leased a vehicle when they were operating under a different name, but the experience was great at that time as well. I would definitely recommend this dealership to others. More

After trying to negotiate a price for a Highlander and failing to come to an agreement, we decided to buy a Rav 4. Felix was very friendly and honest throughout the whole process. He was by far the bright failing to come to an agreement, we decided to buy a Rav 4. Felix was very friendly and honest throughout the whole process. He was by far the bright spot of the experience. The location of the dealer and the willingness of the staff to help with any questions I had are two big reasons I chose to buy from Prime. I would recommend this dealer to anyone. More

I have bought several cars from Boch and have used their service department faithfully. However, I was brought to Prime Toyota through a search on Edmunds.com (a great resource for anyone looking for car d service department faithfully. However, I was brought to Prime Toyota through a search on Edmunds.com (a great resource for anyone looking for car data) and was blown away by the way Andrew and Chan, salesmen from Prime, took care of me. These are TERRIFIC salesmen - and I am now a Prime customer! Here is my story: I was interested in a getting prices on several cars, and Prime sent me a WRITTEN bid within hours after I filled out a request on Edmunds. Several other dealerships sent me solicitations - but Prime sent a written quote which they did not try to renegotiate when I went there. Speaking of going there, I went there after a VERY FRUSTRATING experience with Boch Toyota in Norwood (remember, I'm a long time customer - clearly this isn't very important to them). Despite seeing that I had done my research and knew the prices, Boch would not match Prime's offer - so I drove to Prime and was OVERWHELMED by the difference between Andrew and Chan's positive, polite, and respectful service and the nonsense I had dealt with at Boch (salesman had to get the sales manager, salesmanager needed to leave to talk to other people, low price meant they might not be able to offer 0% financing (are you kidding me! This is from Japan - not Boch!) blah, blah, blah). Unwilling to meet the Prime offer, Boch told me to leave and go to Prime - so I did! Ironically, another sales supervisor from Boch called me the next day and when I told them I had made a commitment to buy the car at Prime,he offered me a deal $1000 less (!) than they offered me the night before and $300 less than the Prime price. Although I can use $300 bucks the same as you - I said "No thank you" and suggested that Boch employees visit Andrew and Chan at Prime and learn how to treat a customer with respect. Working with these two gentlemen (as well as Paulo in the finance office) was a pleasure. I have bought several cars at Boch and once at Expressway and NEVER have I dealt with better people. Go there! More