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Parkway Toyota of Boston
West Roxbury, MA
1,365 Reviews
We believe everyone deserves to have a fantastic experience when they purchase or service their vehicle. We also completely believe that every detail matters. That simple statement is what drives us to pay attention to every aspect of your experience with us.
We believe in forming long-term relationships that are built on trust and integrity.
The automobile industry is shifting in a positive direction and we want to show you that buying and servicing your vehicle can be a pleasant experience. Our friendly staff has great character, our processes are efficient, and our service department is spotless! Trust takes time, so we will work hard, listen to your wants and needs, treat you the way YOU want to be treated, and do what it takes to sell you, and your family, cars for life.
We believe that our team deserves to work in a supportive, competitive, family environment.
Everything begins with our people. If they are supported, encouraged, and inspired, our team members will pass along all of that enthusiasm to you- our customers, neighbors, and friends.
We believe in respecting your time and intelligence.
We love what we do and going to work every day, but it shouldn't take all day to purchase a new vehicle, and basic services like oil changes and tire rotations should be efficient . We have invested in express maintenance and express purchasing programs to help make your life easier. Our goal is to help get you in, out, and on to your next adventure!
Lastly, we want to share our passion with you.
We want you to feel our passion to serve our customers with the highest level of care, our passion for giving back to the community, our passion for supporting & mentoring the next generation. And of course: our uninhibited LOVE of TOYOTA!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,365 reviews
April 18, 2010
First of all I would like to thank Corina Jones and Chan Buth of the internet sales team and Felix Rodriguez showroom sales. for all of your followup emails and calls. It is too bad that my overall impress Buth of the internet sales team and Felix Rodriguez showroom sales. for all of your followup emails and calls. It is too bad that my overall impression of Prime Toyota overshadowed your responsiveness and dedication to the customer I was a little bit disappointed with my visit last weekend to your dealership. Which is was a surprise since your quick responses to my initial inquiry and your high dealer rating on dealerrater.com. My disappointment reflects does not reflect on Corina, Chan or Felix but on the Prime Toyota's Dealership and another person I spoke to there whom I wish I gotten his name. Prime Toyota knew through Internet sales what I was looking for; a 2009 Venza. I did also mention that I would be coming in for a test drive but would be running a little late. Yet when I arrived there wasn't a Venza on the lot. Chan was helpful in getting me to Felix and Felix was able to get the keys for a test drive. Felix looked for the car but couldn't find it. He found out later that the car was moved to your other lot. Needless to say I was disappointed that Prime Toyota was not ready for my arrival. However, my disappointment turned to maddening frustration when another person at Prime (I did not get the name) approached me just before meeting with Felix asked what I was there for. I mentioned that I was looking for a 2009 Venza and that I test drove the AWD already. I was there to see what kind of deal Prime would be able to put together for me and to possibly test drive a FWD. His comment "Why are you here then? You have already test drove a AWD, the FWD will drive the same as an AWD, there won't be a difference in handling anyway). It didn't matter as I was not able to drive one nor was I able to discuss what Prime would be able to do for me since I had a specifics on the exact options I was looking for. *** UPDATE **** I was able to talk with Russ and I was able to voice the concerns I had with my experiences at Prime Toyota. Russ's efforts to contact me and personally reach out to me to understand my story tells me that while Prime Toyota may not be perfect all the time, they value customer satisfaction and customer experience. I may not have purchased a car from them today, but I may in the future. Thank you Russ for following up. I know that things will be better in the future. More
by salmonmaki
Employees Worked With
Corina Jones, Chan Buth, Felix Rodriguez
April 14, 2010
Worked with Emile. Some things I liked - Did not pull Worked with Emile. Some things I liked - Did not pull the stuff that gives salesman a bad name. That is, no "take the deal today, trade-in price Worked with Emile. Some things I liked - Did not pull the stuff that gives salesman a bad name. That is, no "take the deal today, trade-in price is only good for next hour" or "let me talk with my manager" and then back out of a deal. - Acts professional and courteous. - I made a phone call at night at 8:45 PM to Emile. My call was returned at 9PM that night (!!!). - Emile and the team made the plate transfer, registration, all that very easy. - Emile took the extra step to wash my old license plates, even though I didn't really care. - Emile spotted a scratch on a car I was looking at; I did not see the scratch. He noted the scratch, went right to the next one, and did not want to sell me the scratched car. I was very close between an Accord and a Camry. Pricing was almost the same. This last item is what tipped the decision for me. Worked with Pablo in financing. Was not pushy when I declined some of the options. Professional and did not make ridiculous statements like "OMG, you'll die if you don't get the extended warranty and underbody coating". Great here too. Things I liked about the dealership pricing - Destination fees included, not true everywhere. - powertrain warranty, lifetime. - Registration and documentations are extra, but no other fees on top and they are fair. I think I got a fair deal at a professional organization. That's pretty much what you hope for. More
by ejw50
Employees Worked With
Emile Salem
April 13, 2010
Bought a used crew cab tundra, my salesman, Felix, answered all my questions and was very honest and not overbearing. He made the process as smooth and enjoyable as possible. This is our second purcha answered all my questions and was very honest and not overbearing. He made the process as smooth and enjoyable as possible. This is our second purchase from Prime and they have earned our loyalty. Thank you! More
by karag217
Employees Worked With
Felix Rodriguez/Jason Rahill
April 11, 2010
Saw a car on the internet, so after exchanging a few emails I visited Prime Toyota to go for a test drive. My salesman, Douglas, answered all my questions and was very honest (e.g. the lifetime powertr emails I visited Prime Toyota to go for a test drive. My salesman, Douglas, answered all my questions and was very honest (e.g. the lifetime powertrain warrany requires that Prime does oil changes and tire rotations). The sales manager, Mike, gave his pitch but was not pushy. Everybody was very upfront and honest. I ended up negociating a very good deal and the whole experience was very positive. Although I live around 40 miles away, it was definitely worth the trip! More
by rsantarpio
Employees Worked With
Douglas Mike
April 01, 2010
I had a great experience at Prime Toyota purchasing a used Odyssey and trading in my old car. Felix was friendly and knowledgeable and made every effort to make me and my wife feel comfortable and infor used Odyssey and trading in my old car. Felix was friendly and knowledgeable and made every effort to make me and my wife feel comfortable and informed. He shared personal stories and listened closely to our concerns. At the same time he was very professional and made sure that all of our concerns were addressed. He made shopping for a car a pleasant experience and we feel that we ended up with a great car for a great price. I would highly recommend him and Prime Toyota to other car buyers. More
by ryaar
Employees Worked With
Felix R Rodriguez
March 24, 2010
I was very pleased to deal with these two gentlemen and the dealer in general. I got clear instructions on how to operate the car. We went over the documents I was receving & signing. All the employees wer the dealer in general. I got clear instructions on how to operate the car. We went over the documents I was receving & signing. All the employees were very friendly and they made me feel welcomed. More
by abdiel
Employees Worked With
Douglas Quintana/ Pablo Tavarez
March 10, 2010
Mr. Eduardo Vivas is a truly outstanding and diligent sales person. He did an excellent job by clearly describing the different purchasing or leasing options we had. Importantly, we felt he was honest an sales person. He did an excellent job by clearly describing the different purchasing or leasing options we had. Importantly, we felt he was honest and straightforward during the whole process. Although we can communicate fluently in English, it was also nice that Eduardo spoke Spanish, making us feel even more in a familiar environment. We also felt that we were offered a fair trade-in price for our used vehicle, and the appraisal process and criteria were transparently and clearly explained to us. We would also like to highlight that Mr. Tavarez was very reassuring and helpful during the financial paperwork. Finally, Eduardo as well as the other employees we dealt with were very clear in pointing out that we could come anytime to Prime Toyota should we had any problems or questions about our purchase, easing in that way any apprehensions or concerns we might have had. In summary, we are very happy with our experience purchasing our new car at Prime Toyota. It is very nice to see that we can still count on professional and *personalized* service like the one you and Mr. Vivas offer to your costumers. It was very important to us to feel treated not just as customers, but also as persons about to make an important decision. More
by jrmora71
Employees Worked With
Mr. Eduardo Vivas-Gonzalez
March 10, 2010
Everybody I associated with was extremely helpful. They were very attentive to my needs and explained everything to me. They were very patient with the many questions I had and made sure I understood ever were very attentive to my needs and explained everything to me. They were very patient with the many questions I had and made sure I understood everything. They were all very professional and very friendly. They made me feel extremely comfortable. They did not push me or make me feel pressured in any way. I have always loved Toyota and still do! :) More
by lwestlund
Employees Worked With
Douglas Quintana; Mike Burke, Jesse?,
March 09, 2010
We just bought a 2010 Toyota Highlander from Mr. Felix We just bought a 2010 Toyota Highlander from Mr. Felix Rodriguez at Prime Toyota. He did an excellent job helping us decide what features are import We just bought a 2010 Toyota Highlander from Mr. Felix Rodriguez at Prime Toyota. He did an excellent job helping us decide what features are important and also gave us a great deal! Overall we were very pleased with the purchase. We will definitely recommend Prime Toyota, especially Mr. Felix, to our friends. More
by anqing
Employees Worked With
Felix Rodriguez
