Parkway Toyota of Boston

The two gentlemen that I worked with directly were great. Friendly, knowledgeable (particularly Pablo) and seem to have our best interest at heart. We purchased a new car there this winter. These two real Friendly, knowledgeable (particularly Pablo) and seem to have our best interest at heart. We purchased a new car there this winter. These two really made the deal happen. The back room guys almost lost the deal. Of course, I don't know their names. After they signed the P and S agreement, the backroom guys attempted to change the deal by slipping some extra costs onto the sheet, expecting us to sign. Dirty, foul and nasty. We almost walked out. Not in an attempt to bluff either. I couldn't believe that they would break their word so blatantly. Edwardo saved the deal holding his superiors to their word and agreement. In the end we got a great deal and I left feeling as positive about two cars salesmen as possible and a negative about another sales manager as possible. More

I needed a new truck for my business and looked around the Boston area for dealerships that could give me the vehicle I wanted at the price I wanted it for. Prime Toyota did all of the above and then som the Boston area for dealerships that could give me the vehicle I wanted at the price I wanted it for. Prime Toyota did all of the above and then some. From the very beginning until I was handed the keys, the service and attentiveness to my needs was unsurpassed, and it made me feel good to walk out of there with a new truck, and good to support a business that takes such good care of its customers. I will do all my business at Prime from now on. Thanks Jean and Amit, and Pablo. More

Our experience with Prime Toyota West Roxbury could not Our experience with Prime Toyota West Roxbury could not have been better. The moment we entered the dealership my wife and I were greeted by a very Our experience with Prime Toyota West Roxbury could not have been better. The moment we entered the dealership my wife and I were greeted by a very pleasant salesman named Patrick.He politely led us to his desk and asked us what we were looking for in a car purchase.He listened to all our needs and concerns first; and then proceeded to explain how Prime could meet those needs. At no time did we feel that he was trying to pressure us into buying `more car` than we needed. Patrick did a GREAT JOB putting us in the right car for the right price. THANK YOU PATRICK!!!!!!! When it came time to financing the purchase;Prime Toyota could not have worked harder for us. Mike and Tony did everything they could to get us the BEST DEAL possible. They listened to our budget concerns(especially my wife`s);and came back with a more than fair price. THANK YOU MIKE AND TONY!!!!!!!!!!! Prime Toyota struck my wife and I as a place that works hard to get repeat business. Everything they do is designed to make you feel completely happy with your purchase.Both my wife and I would highly recommend Prime Toyota to anyone who is interested in buying a car. Again,THANK YOU PATRICK MIKE AND TONY!!!!!!! More

From the time I pulled up into the lot after an online chat about a 2007 FJ Cruiser the customer service I experienced started from the sales manager himself. He referred me to an excellent sales person n chat about a 2007 FJ Cruiser the customer service I experienced started from the sales manager himself. He referred me to an excellent sales person named Felix Rodriguez. He assured me that the vehicle I was looking for was an excellent choice and that I could drive away with it the same day...and I did! The superior professionalism of the staff to me as a customer who has purchased a lot of vehicles at various dealerships was unmatched, by far. I even felt comfortable speaking with Pablo Tavarez of the financial department who guided me through the best coverage for my vehicle. Prime Toyota's motto of being on your side is 100% true. I only hope the service I get for my vehicle is evenly matched. More

I was treated extremely well by everyone I dealt with in this dealership. Felix spent a great deal of time with me although it was a busy time, showed me different models, and answered all my questions. I m this dealership. Felix spent a great deal of time with me although it was a busy time, showed me different models, and answered all my questions. I made a decision on a car, but then later requested a different model, andreceived an immediate and helpful response. Every part of the transaction around the purchase worked smoothly. I got a good trade in for my old car, the registry, financial, and trade in issues were handled efficiently and respectfully, and in a follow-up visit Felix answered questions related to setting up my bluetooth, working the seat adjustments and the radio and heat adjustments. In fact he helped me set up the bluetooth himself and showed me adjustments. I know that I can call him or come by if I have any other questions. His manager is also a lovely man and friendly and respectful. The whole team worked very well together and with me. More

Mr. Stan Dickie It a excellent sales person he did Mr. Stan Dickie It a excellent sales person he did the best to get the deal done. would come back again to purchase another car in the future, and Mr. Stan Dickie It a excellent sales person he did the best to get the deal done. would come back again to purchase another car in the future, and the Financing dept. excellent gave me different option to choice a warranty for the car I purchase and the sales manager outstanding guy. I would let all my family and friends know about your service. More

My wife and I were looking to buy either a toyota avalon, nissan maxima or honda accord. We made appointments at a few dealers to come in and take a test drive. We drove the nissan maxima and it was very nic nissan maxima or honda accord. We made appointments at a few dealers to come in and take a test drive. We drove the nissan maxima and it was very nice. Next we went into Prime toyota and were introduced to Emile Salem. He explained everything up front and we went for a test drive. He answered all of our questions andwe were very comfortable and liked the car so we bought it. More

My day started out in service, not sales. Nine months earlier, I'd purchased an 09 Prius to replace my 03. As much as I'd loved my 03, I disliked the 09, and had mentioned that on several occasions to Mi earlier, I'd purchased an 09 Prius to replace my 03. As much as I'd loved my 03, I disliked the 09, and had mentioned that on several occasions to Mike Burke, who had earlier been my salesman, and is now the finance manager. This time, he introduced me to Felix Rodriguez, and I realized it was time to either stop complaining or buy another car. Knowing I was unlikely to stop complaining, I bought another car. Can't say enough, really, about my experience at Prime. From the time you walk in the door, everyone really is commited to customer service. There's none of that obnoxious strong-arming you find at that place down-the-road-a-piece (how they stay is business is beyond me!). Prime really is "on your side". I recommend Felix and Mike and service and everything about this dealership, without reservation. More

Eduardo was very kind, patient and honest. He never pressured me to buy and always gave me his opinion in a straight-forward, clear way. Even though I needed to compare several cars, he remained patie pressured me to buy and always gave me his opinion in a straight-forward, clear way. Even though I needed to compare several cars, he remained patient and helpful. I appreciated that he didn't push me into a decision before I was ready. The service he gave was excellent. More

Felix Rodriguez provided us with great service as we bought our 2010 Highlander. He is friendly, knowledgeable and honest. He answered all of our questions and spent time with us finding the car we want bought our 2010 Highlander. He is friendly, knowledgeable and honest. He answered all of our questions and spent time with us finding the car we wanted. He followed up to answer any questions and check in through phone calls and emails after we bought our car. We highly recommend him and felt very comfortable buying our car from him! More