Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Parkway Toyota of Boston
West Roxbury, MA
1,365 Reviews
We believe everyone deserves to have a fantastic experience when they purchase or service their vehicle. We also completely believe that every detail matters. That simple statement is what drives us to pay attention to every aspect of your experience with us.
We believe in forming long-term relationships that are built on trust and integrity.
The automobile industry is shifting in a positive direction and we want to show you that buying and servicing your vehicle can be a pleasant experience. Our friendly staff has great character, our processes are efficient, and our service department is spotless! Trust takes time, so we will work hard, listen to your wants and needs, treat you the way YOU want to be treated, and do what it takes to sell you, and your family, cars for life.
We believe that our team deserves to work in a supportive, competitive, family environment.
Everything begins with our people. If they are supported, encouraged, and inspired, our team members will pass along all of that enthusiasm to you- our customers, neighbors, and friends.
We believe in respecting your time and intelligence.
We love what we do and going to work every day, but it shouldn't take all day to purchase a new vehicle, and basic services like oil changes and tire rotations should be efficient . We have invested in express maintenance and express purchasing programs to help make your life easier. Our goal is to help get you in, out, and on to your next adventure!
Lastly, we want to share our passion with you.
We want you to feel our passion to serve our customers with the highest level of care, our passion for giving back to the community, our passion for supporting & mentoring the next generation. And of course: our uninhibited LOVE of TOYOTA!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,365 reviews
June 01, 2020
Service was excellent as usual. Explained all the service performed. Also went over the price. Also let me know what service had to be performed on my next visit. All the people are extremely cour service performed. Also went over the price. Also let me know what service had to be performed on my next visit. All the people are extremely courteous and helpful. It is a pleasure to do business with you. More
by Framonas
Employees Worked With
Mike Brown
May 27, 2020
Good service call. Liked sanitizing. Unhappy car not washed. Got wiper blades. Concerned about loud engine noise and gas mileage of about 14 miles per gallon,. washed. Got wiper blades. Concerned about loud engine noise and gas mileage of about 14 miles per gallon,. More
by Jcallahans
Employees Worked With
Dale seeramsingh
May 12, 2020
Great friendly, timely service. All staff helpful giving info. Nice touches like vaccuming my car! Also friendly helpful knowledabl phone service when scheduling appointments for service info. Nice touches like vaccuming my car! Also friendly helpful knowledabl phone service when scheduling appointments for service More
by joebayes
Employees Worked With
Mike Brown
May 05, 2020
Efficient and courteous serviceGood social distancing Efficient and courteous service Good social distancing Reasonable value Convenient location Very very very very well wry very very very v Efficient and courteous service Good social distancing Reasonable value Convenient location Very very very very well wry very very very very very very very very very friendly More
by mcaston5
Employees Worked With
Mike Brown
April 13, 2020
Excellent service. Recommend to have my brakes inspected at next visit. She gave a detailed explanation of the service. I would definitely have my vehicle service there. at next visit. She gave a detailed explanation of the service. I would definitely have my vehicle service there. More
by jdiep617
Employees Worked With
Lacey De Rose
March 28, 2020
Service Advisor has excellent Customer Service...She always explains the problems with your car after they check it and the ask if you would like to correct the problems today or not. always explains the problems with your car after they check it and the ask if you would like to correct the problems today or not. More
by BJ
Employees Worked With
Lacey
March 19, 2020
Money spent but no answer to what was wrong with my car. My car was stalling. I took it to be serviced, they took several hours to look at it. Told me I was all set, and my car stalled on the way out. I wen My car was stalling. I took it to be serviced, they took several hours to look at it. Told me I was all set, and my car stalled on the way out. I went back to speak with the supervisor, who addressed me with a lot of attitude, until she realized I was recording her. I don't normally record people but I couldn't believe how nasty she was! She was the supervisor. She kept interrupting me, yelling over me, just over all unprofessional. She ended it with she didn't know what was wrong with my car after 2 hours and $145. She told me to come back with $600.00 and 4-5 hours of time and they might be able to figure out the issue. The dealer is supposed to know their own cars. This place is unprofessional and the service department doesn't know what they're doing. Save yourself time and money and go somewhere else. More
by sharrie
Employees Worked With
Supervisor,
March 17, 2020
Excellent, reliable and quick satisfactory service. Also very informative customer services and adjustments for overall customer outcome. I will recommend others for this excellent service very informative customer services and adjustments for overall customer outcome. I will recommend others for this excellent service More
by benmelif
Employees Worked With
Jean, Mike Brown
March 14, 2020
Salesman jeremiha was fantastic. I will recommend him. The finance department and his managers were not. I paid cash. the car was delivered with one key and no owners manual The finance department and his managers were not. I paid cash. the car was delivered with one key and no owners manual More
by Gtssmith
Employees Worked With
Jeremiha
March 09, 2020
Prime Toyota West Roxbury service department representatives have always been kind and helpful. I had a problem with my car alarm and although they could not resolve the issue they offered viabl representatives have always been kind and helpful. I had a problem with my car alarm and although they could not resolve the issue they offered viable options. More
by Bonnie
Employees Worked With
Jason and Lacey
