Parkway Toyota of Boston

I came in the last moment with an engine light on my dashboard. They took me right away, kept me informed about what was happening, and explained what the outcome was. They also had a detailed list of o dashboard. They took me right away, kept me informed about what was happening, and explained what the outcome was. They also had a detailed list of other work that needed to be done, which they explained. The work was done an hour earlier than expected and they lowered the bill by $100 .’the service was also very courteous More

Ignorant, lazy, and disinterested. I bought a Prius Prime, a plug-in. The salesman tried to direct me to a regular Prius and then to a Corolla hybrid. So I had to deal with the sales I bought a Prius Prime, a plug-in. The salesman tried to direct me to a regular Prius and then to a Corolla hybrid. So I had to deal with the sales manager, who was very helpful. The finance person made an appt. with us for 9:00 the next day. But, by ten he hadn't shown up and the finance manager finally noticed us and took over. So then they did the paperwork and insurance thing and at 5:30 or 6:00 the salesman told me I could come and get the car. But I knew I needed an hour to go over it: who knows anything about a plug-in? The salesman told me I could learn everything in the manual. Furious, I called the sales manager and told him and he said he would see me the next day at 9 and help me . Then the salesman called me at home to change our day three appt. from 9 to 10:30 because he had to "take his children to school. " I arrived at 7 a.m. and waited. At 9 the salesman showed up: he had lied. But, the sales manager had Helio, another sales person, give me a tour of the car because the first salesman knew nothing about a plug-in! So I drove off with a full tank of gas, BUT THEY DIDN'T EVEN CHARGE THE ELECTRIC BATTERY , the charger was still in its bubble wrap. FINALLY, I got a voice message from Customer Service asking about my experience. When I called Customer Service back to let them know, the woman told me that that was a one time- follow-up and that there was no one I could talk to , but I could write a review. A salesman with no knowledge whatsoever about the car he was "selling." A finance guy who didn't even call to say he would be late. An electric vehicle with NO ELECTRONS!!!!~! And a customer service department that didn't care. More

great My husband died recently and before that he always took our cars for service. So this is new to me and Jason was SO helpful. He made everything ea My husband died recently and before that he always took our cars for service. So this is new to me and Jason was SO helpful. He made everything easy More

I highly recommended shopping with helio the salesman, easy process not a lot of number jumping, finance was easy as well. Will shop here again easy process not a lot of number jumping, finance was easy as well. Will shop here again More

The lease turn in process was seamless and quick. The staff very helpful and courteous. I have been doing business with prime Toyota for years and will continue. staff very helpful and courteous. I have been doing business with prime Toyota for years and will continue. More

Awesome experience and made a very smooth transaction . Communication was great and kept me updated until the car was ready to be picked up. Once there they could be more helpful Communication was great and kept me updated until the car was ready to be picked up. Once there they could be more helpful More

We bought our Prius in 2010 and have been taking it back to the dealer, prime, ever cents. The service there is excellent. Especially Joe Walsh. Very honest, fast, helpful, and economical. to the dealer, prime, ever cents. The service there is excellent. Especially Joe Walsh. Very honest, fast, helpful, and economical. More

Was not too happy about my visit. This was a routine service visit (few extra things were done), and i was waiting for almost 3hrs! (I had made a reservation /appointment for sx), Furthermore, for my service visit (few extra things were done), and i was waiting for almost 3hrs! (I had made a reservation /appointment for sx), Furthermore, for my disappointment my car was not washed!(although this is something i have understood is typically done with service). So , i may end up changing sx location although i have been pretty loyal customer w Dedham Toyota for several years.. More

Great service at Prime Toyota today and fast. I was in and out in 30 minutes for an oil change. Keep up the great work. and out in 30 minutes for an oil change. Keep up the great work. More

Best customer service! Even my kids like to visit this dealership with me. It’s clean, employees are very friendly. Keep up the great work! dealership with me. It’s clean, employees are very friendly. Keep up the great work! More