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Parkway Toyota of Boston
West Roxbury, MA
1,365 Reviews
We believe everyone deserves to have a fantastic experience when they purchase or service their vehicle. We also completely believe that every detail matters. That simple statement is what drives us to pay attention to every aspect of your experience with us.
We believe in forming long-term relationships that are built on trust and integrity.
The automobile industry is shifting in a positive direction and we want to show you that buying and servicing your vehicle can be a pleasant experience. Our friendly staff has great character, our processes are efficient, and our service department is spotless! Trust takes time, so we will work hard, listen to your wants and needs, treat you the way YOU want to be treated, and do what it takes to sell you, and your family, cars for life.
We believe that our team deserves to work in a supportive, competitive, family environment.
Everything begins with our people. If they are supported, encouraged, and inspired, our team members will pass along all of that enthusiasm to you- our customers, neighbors, and friends.
We believe in respecting your time and intelligence.
We love what we do and going to work every day, but it shouldn't take all day to purchase a new vehicle, and basic services like oil changes and tire rotations should be efficient . We have invested in express maintenance and express purchasing programs to help make your life easier. Our goal is to help get you in, out, and on to your next adventure!
Lastly, we want to share our passion with you.
We want you to feel our passion to serve our customers with the highest level of care, our passion for giving back to the community, our passion for supporting & mentoring the next generation. And of course: our uninhibited LOVE of TOYOTA!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,365 reviews
January 11, 2020
Great and fast service. The representative did above the expected and not only helped me with state inspection sticker but also helped with washing my car. expected and not only helped me with state inspection sticker but also helped with washing my car. More
by zasalex
Employees Worked With
Mike Brown
January 08, 2020
Quick service with good work area for a waiting room. Prices are reasonable. Service writer very capable. We have two cars serviced at the dealership. Prices are reasonable. Service writer very capable. We have two cars serviced at the dealership. More
by Wa1cfx
Employees Worked With
Lacy
January 08, 2020
First time visit with new Camry:Dealership wasPunctual First time visit with new Camry: Dealership was Punctual Concerning & helpful Knowledgeable and detailed explanatiins Courteous I was very plea First time visit with new Camry: Dealership was Punctual Concerning & helpful Knowledgeable and detailed explanatiins Courteous I was very pleased with visit and made next service appointment More
by Kmitc41276
Employees Worked With
Lacey (advisor)
January 07, 2020
Excellent service every time My experience having my Corolla serviced at Prime Toyota over the years has been consistently excellent. The staff (thank you, Lacey!) is friendly, co My experience having my Corolla serviced at Prime Toyota over the years has been consistently excellent. The staff (thank you, Lacey!) is friendly, competent and helpful, the waiting area comfortable and pleasant (free coffee and doughnuts), and the work professional. Thank you. More
by rittajo.horsley
Employees Worked With
Lacey DeRose
January 06, 2020
I received attentive service and got a great deal on a 2019 RAV 4 Limited. P. Stern, the sales consultant helped me take advantage of some dealership promotions that really saved me a lot of money. 2019 RAV 4 Limited. P. Stern, the sales consultant helped me take advantage of some dealership promotions that really saved me a lot of money. More
by S. Gross
Employees Worked With
P. Stern
January 05, 2020
I think the sales staff tried very hard to be helpful, but I found the process stressful. Predictably unpleasant. There was sales pressure to make a deal, and then the paperwork process seemed lengthy an but I found the process stressful. Predictably unpleasant. There was sales pressure to make a deal, and then the paperwork process seemed lengthy and a bit disorganized. More
by Reluctant buyer
Employees Worked With
Peter Stern
December 18, 2019
Excellent service from the start and would strongly recommend them to everyone who needs service you can trust and count on for honest and reliable service recommend them to everyone who needs service you can trust and count on for honest and reliable service More
by DucelunaDeniro56
Employees Worked With
Mike Brown
December 18, 2019
Located in a ideal location. Not too far from my home. It has shuttle service if I have to leave my car For longer service. Very courteous service reps. Nice little cafe with hot and cold drinks along wi It has shuttle service if I have to leave my car For longer service. Very courteous service reps. Nice little cafe with hot and cold drinks along with donuts and muffins. More
by Lily L , Brookline
Employees Worked With
Lacey, in service with the express desk. She was great. She got me registered in quickly and out quickly without waiting long. She was courteous and polite. I would come back to Prime Toyota because her.
December 14, 2019
I got an excellent customer service. They welcomed me nicely and explained everything to me very clearly with respect. Over all, I had great experience. nicely and explained everything to me very clearly with respect. Over all, I had great experience. More
by Abdi
Employees Worked With
Mike Brown
