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Parkway Toyota of Boston
West Roxbury, MA
1,365 Reviews
We believe everyone deserves to have a fantastic experience when they purchase or service their vehicle. We also completely believe that every detail matters. That simple statement is what drives us to pay attention to every aspect of your experience with us.
We believe in forming long-term relationships that are built on trust and integrity.
The automobile industry is shifting in a positive direction and we want to show you that buying and servicing your vehicle can be a pleasant experience. Our friendly staff has great character, our processes are efficient, and our service department is spotless! Trust takes time, so we will work hard, listen to your wants and needs, treat you the way YOU want to be treated, and do what it takes to sell you, and your family, cars for life.
We believe that our team deserves to work in a supportive, competitive, family environment.
Everything begins with our people. If they are supported, encouraged, and inspired, our team members will pass along all of that enthusiasm to you- our customers, neighbors, and friends.
We believe in respecting your time and intelligence.
We love what we do and going to work every day, but it shouldn't take all day to purchase a new vehicle, and basic services like oil changes and tire rotations should be efficient . We have invested in express maintenance and express purchasing programs to help make your life easier. Our goal is to help get you in, out, and on to your next adventure!
Lastly, we want to share our passion with you.
We want you to feel our passion to serve our customers with the highest level of care, our passion for giving back to the community, our passion for supporting & mentoring the next generation. And of course: our uninhibited LOVE of TOYOTA!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,365 reviews
December 13, 2019
Everything was done on time and the price quoted for the repairs stay true to form. The service technician was friendly, informative and helpful with all my questions. repairs stay true to form. The service technician was friendly, informative and helpful with all my questions. More
by orozco46
Employees Worked With
Joe Walsh
December 07, 2019
Lacie is the best! My wife has a Toyota and I have a Ford but I do all my oil changes here. Make sure to call beforehand to make an appointment. These guys will make recommendations but they aren’t pushy. Hi but I do all my oil changes here. Make sure to call beforehand to make an appointment. These guys will make recommendations but they aren’t pushy. Highly recommend Prime Toyota. More
by Ted
Employees Worked With
Lacie
December 04, 2019
I felt the staff were extremely helpful and explained things well. They also made sure I knew all my options. Both the finance department and the sales department were great things well. They also made sure I knew all my options. Both the finance department and the sales department were great More
by Andy
Employees Worked With
Kaye, Mike Brown
November 29, 2019
My appointment was for 11:30 and had to wait for person to talk to but two employees were at there chairs and then walked away. Then as I was speaking to rep another woman cut in and he allowed it but mad to talk to but two employees were at there chairs and then walked away. Then as I was speaking to rep another woman cut in and he allowed it but made me wait. He was very courteous and said I would be express and it was 50 minutes. A bit disappointed about my car not being vacuumed right, it wasn’t even clean. My wheels were rotated and then the shook so was afraid something was wrong. More
by lkraemer120268
Employees Worked With
Mike Brown
November 25, 2019
Excellent service. Joe Walsh outstanding service advisor. Last Saturday your phones were out so I drove to.dealership. In spite of an extremely hectic day Joe was able.to have my problem addressed advisor. Last Saturday your phones were out so I drove to.dealership. In spite of an extremely hectic day Joe was able.to have my problem addressed. Paul in Service road tested my car to hear noise and recommend solution. Many thanks for job well done. More
by Helen.hourihan
Employees Worked With
Joe Walsh and Paul, Mike Brown
November 21, 2019
Kind, courteous, professional when I arrived and dropped off the car Only performed car work that was needed Thorough review of work done and fair price off the car Only performed car work that was needed Thorough review of work done and fair price More
by allenmspi
Employees Worked With
Mike Brown
November 20, 2019
Welcoming and personable staff. Service advisor Dale was very professional and helpful in coordinating the service of my vehicle. Prime goes all out in customer service. very professional and helpful in coordinating the service of my vehicle. Prime goes all out in customer service. More
by Adguy
Employees Worked With
Dale
November 04, 2019
Great service as usual. Fast courteous and thorough. I purchased my car there and will buy another one from them when I am ready. Not too soon though 😀 purchased my car there and will buy another one from them when I am ready. Not too soon though 😀 More
by Lain C.
Employees Worked With
Mike Brown
October 28, 2019
Customer service is excellent at Prime Toyota and Honda of Dedham MA. Employees are very patient with customers. The listen to customers and strive to help diligently by searching carefully inventory in or of Dedham MA. Employees are very patient with customers. The listen to customers and strive to help diligently by searching carefully inventory in order to find the car that the customer want. More
by Gocene Pierre-Louis
Employees Worked With
Helio Monterrosa, Douglas Quintana
