Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Parkway Toyota of Boston
West Roxbury, MA
1,367 Reviews
We believe everyone deserves to have a fantastic experience when they purchase or service their vehicle. We also completely believe that every detail matters. That simple statement is what drives us to pay attention to every aspect of your experience with us.
We believe in forming long-term relationships that are built on trust and integrity.
The automobile industry is shifting in a positive direction and we want to show you that buying and servicing your vehicle can be a pleasant experience. Our friendly staff has great character, our processes are efficient, and our service department is spotless! Trust takes time, so we will work hard, listen to your wants and needs, treat you the way YOU want to be treated, and do what it takes to sell you, and your family, cars for life.
We believe that our team deserves to work in a supportive, competitive, family environment.
Everything begins with our people. If they are supported, encouraged, and inspired, our team members will pass along all of that enthusiasm to you- our customers, neighbors, and friends.
We believe in respecting your time and intelligence.
We love what we do and going to work every day, but it shouldn't take all day to purchase a new vehicle, and basic services like oil changes and tire rotations should be efficient . We have invested in express maintenance and express purchasing programs to help make your life easier. Our goal is to help get you in, out, and on to your next adventure!
Lastly, we want to share our passion with you.
We want you to feel our passion to serve our customers with the highest level of care, our passion for giving back to the community, our passion for supporting & mentoring the next generation. And of course: our uninhibited LOVE of TOYOTA!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,367 reviews
August 17, 2019
Excellent service First time customer. Welcomed with a smile. Given estimate pricing and wait time. Service completed well before expected time. Nice to find a new s First time customer. Welcomed with a smile. Given estimate pricing and wait time. Service completed well before expected time. Nice to find a new service center. More
by Kec
Employees Worked With
Lacey derose
August 14, 2019
2015 Toyota Prius Servicing I have been going to Prime Toyota for many years and have ALWAYS had great service. In addition, their customer interaction is second to none. I I have been going to Prime Toyota for many years and have ALWAYS had great service. In addition, their customer interaction is second to none. I brought my 2015 Prius in for servicing prior to my long road trip. They had me in and out in under two hours and provided me with a complete vehicle inspection report. Dale S was once again my service representative and I always find him to be personable, knowledgeable and thorough. Thank you for yet another great experience! More
by Linda R
Employees Worked With
Dale S
August 10, 2019
Very patient and understanding to My needs Very understanding and helpful towards our process of getting a new carSales agent Jason was excellent very patient and very thorough to what we wante Very understanding and helpful towards our process of getting a new carSales agent Jason was excellent very patient and very thorough to what we wanted exactly More
by Dave3475
Employees Worked With
Jason
August 07, 2019
Excellent! Highly recommended! J Burton (I believe was his name) provided an excellent customer service and took care of my car. We will be back again. Thank you Highly recommended! J Burton (I believe was his name) provided an excellent customer service and took care of my car. We will be back again. Thank you! More
by P....2019
Employees Worked With
J burton
August 05, 2019
Car service I called in this morning because my vehicle needed new brakes and between Jessica and Lacey made it happen so fast and smooth that it’s unbelievable. I called in this morning because my vehicle needed new brakes and between Jessica and Lacey made it happen so fast and smooth that it’s unbelievable. What a great service!!!! Customer service at West Roxbury Prime Toyota Rocks!!👍🏼 THANK YOU More
by Diaz07
Employees Worked With
Lacey, Jessica.
August 03, 2019
Service 8/1/19 Prime Toyota In West Roxbury is focused primarily on customer satisfaction. They are professional, communicate proactively, and provide excellent, tim Prime Toyota In West Roxbury is focused primarily on customer satisfaction. They are professional, communicate proactively, and provide excellent, timely service. Very friendly service reps. More
by boudsa2019
Employees Worked With
Dale
August 03, 2019
Great service Always happy with the service. Joe is the best. Takes care of all issues. Would recommend Prime Toyota to family and friends. Thank you so much Always happy with the service. Joe is the best. Takes care of all issues. Would recommend Prime Toyota to family and friends. Thank you so much More
by J&J
Employees Worked With
Joe
August 03, 2019
Knowledge When we were in the financing process, Abdel came to the rescue to save the day by applying his expertise. That is great to have somebody who knows wh When we were in the financing process, Abdel came to the rescue to save the day by applying his expertise. That is great to have somebody who knows what he is doing. More
by Michou
Employees Worked With
Jean Préval, Abdel, Natacha, Tang, Natacha Alexandre
July 25, 2019
Unusual banging sound coming from rear tire. Great tech support. From entering the service bay to “problem solved, Dale, My CSR was thoroughly professional in working towards successful resolutio Great tech support. From entering the service bay to “problem solved, Dale, My CSR was thoroughly professional in working towards successful resolution. He went out of his way to reassure me and provide temporary transportation while the service was in progress. Prime is prime in providing satisfactory customer service. More
by Adguy
Employees Worked With
Israel
July 22, 2019
Great customer service Joe Walsh at Prime Toyota has been taking great care of us for almost 10 years. I always return to the dealership and I always work with Joe. He’s ne Joe Walsh at Prime Toyota has been taking great care of us for almost 10 years. I always return to the dealership and I always work with Joe. He’s never ripped me off or up sold me to something that I didn’t know I already needed. I really like working with these people. More
by Mark
Employees Worked With
Joe Walsh
