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Parkway Toyota of Boston
West Roxbury, MA
1,367 Reviews
We believe everyone deserves to have a fantastic experience when they purchase or service their vehicle. We also completely believe that every detail matters. That simple statement is what drives us to pay attention to every aspect of your experience with us.
We believe in forming long-term relationships that are built on trust and integrity.
The automobile industry is shifting in a positive direction and we want to show you that buying and servicing your vehicle can be a pleasant experience. Our friendly staff has great character, our processes are efficient, and our service department is spotless! Trust takes time, so we will work hard, listen to your wants and needs, treat you the way YOU want to be treated, and do what it takes to sell you, and your family, cars for life.
We believe that our team deserves to work in a supportive, competitive, family environment.
Everything begins with our people. If they are supported, encouraged, and inspired, our team members will pass along all of that enthusiasm to you- our customers, neighbors, and friends.
We believe in respecting your time and intelligence.
We love what we do and going to work every day, but it shouldn't take all day to purchase a new vehicle, and basic services like oil changes and tire rotations should be efficient . We have invested in express maintenance and express purchasing programs to help make your life easier. Our goal is to help get you in, out, and on to your next adventure!
Lastly, we want to share our passion with you.
We want you to feel our passion to serve our customers with the highest level of care, our passion for giving back to the community, our passion for supporting & mentoring the next generation. And of course: our uninhibited LOVE of TOYOTA!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,367 reviews
July 20, 2019
My experience Joe W. at Prime Toyota did a good job at getting my car serviced. He let me know of the status in a timely manner. Joe W. at Prime Toyota did a good job at getting my car serviced. He let me know of the status in a timely manner. More
by Jim1
Employees Worked With
Joe Walsh
July 17, 2019
Service as described ! Provided a shuttle so i could go to work! Emailed with updates! Explained what was done! Very nice and helpful! Would go back as described ! Provided a shuttle so i could go to work! Emailed with updates! Explained what was done! Very nice and helpful! Would go back More
by meilance1
Employees Worked With
Dale, Mike Brown
July 15, 2019
Normal Maintenance Service This auto dealership always does a great job. We have been going to them for ~10 years now and have always been pleased with the service. This auto dealership always does a great job. We have been going to them for ~10 years now and have always been pleased with the service. More
by C_Spath
Employees Worked With
Jacquari
July 11, 2019
For an 800 dollar service, they couldn’t vacuum my car a bit It’s nice to have my car fully serviced there, and everyone is so nice, but then I pay my $800, go to my car, and it isn’t vacuumed. It feels like a l It’s nice to have my car fully serviced there, and everyone is so nice, but then I pay my $800, go to my car, and it isn’t vacuumed. It feels like a let-down. After all that $$?? More
by Burch5
Employees Worked With
Mike Brown
June 28, 2019
Excellent I love going to Prime Toyota to service my vehicle. First and foremost, the offer EXCELLENT Customer Service and Technicians The area is set up as I love going to Prime Toyota to service my vehicle. First and foremost, the offer EXCELLENT Customer Service and Technicians The area is set up as a living room for comfort with coffee and snacks for the customers as well as cubicles to use the computer. More
by Nieves
Employees Worked With
Everyone
June 28, 2019
Excellent service I’m satisfied with my purchase and the service offered. So practical and fast. I brought my car and got it with sticker, registration, new plate and f I’m satisfied with my purchase and the service offered. So practical and fast. I brought my car and got it with sticker, registration, new plate and full tank. I was attended in my own language, Portuguese. They have someone who speaks Spanish too. I’m happy and recommend it. More
by Andrade , Bernardo45
Employees Worked With
Helio Monterrosa and Leonardo Monterrosa, Stephen Bonner
June 14, 2019
Maguire Rav 4 Needed new brakes on my Toyota rav 4 - as always Joe Walsh was very good with quality of service and communication skills. He kept me updated with wo Needed new brakes on my Toyota rav 4 - as always Joe Walsh was very good with quality of service and communication skills. He kept me updated with work being done More
by John Maguire
Employees Worked With
Joe Walsh
June 01, 2019
Exceptional Services In case of an emergency with your Toyota, call Mr. Joseph Walsh @ Prime Toyota, West Roxbury. My car is running like new... Dereck Lee Dasilva In case of an emergency with your Toyota, call Mr. Joseph Walsh @ Prime Toyota, West Roxbury. My car is running like new... Dereck Lee Dasilva More
by Sienna220
Employees Worked With
Joseph Walsh
May 29, 2019
Very professional, friendly and efficient. A friend was helping me research a good safe vehicle to lease for my daughter who just got her license. when I chose a Toyota he sent me to Prime. Bon A friend was helping me research a good safe vehicle to lease for my daughter who just got her license. when I chose a Toyota he sent me to Prime. Bonnie greeted us took us for a test drive and processed the lease. She was very professional and personable at the sane time. When I got to to the finance managers office he reviewed all of the added programs with me. When I wasn’t interested he quickly moved through the finance process and I never felt the uncomfortable dragged out sales pressure process that has made purchases at other dealerships unpleasant. More
by Bill C
Employees Worked With
Bonnie, Abdell and the finance manager (forgot his name)
May 28, 2019
Satisfactory Knowledgeable, thoughtful sales approach. Buying experience was straightforward with all questions handled in a professional manner. Follow-up on open Knowledgeable, thoughtful sales approach. Buying experience was straightforward with all questions handled in a professional manner. Follow-up on open items in a timely way. More
by Bill F
Employees Worked With
Jean Preval
