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Parkway Toyota of Boston
West Roxbury, MA
1,367 Reviews
We believe everyone deserves to have a fantastic experience when they purchase or service their vehicle. We also completely believe that every detail matters. That simple statement is what drives us to pay attention to every aspect of your experience with us.
We believe in forming long-term relationships that are built on trust and integrity.
The automobile industry is shifting in a positive direction and we want to show you that buying and servicing your vehicle can be a pleasant experience. Our friendly staff has great character, our processes are efficient, and our service department is spotless! Trust takes time, so we will work hard, listen to your wants and needs, treat you the way YOU want to be treated, and do what it takes to sell you, and your family, cars for life.
We believe that our team deserves to work in a supportive, competitive, family environment.
Everything begins with our people. If they are supported, encouraged, and inspired, our team members will pass along all of that enthusiasm to you- our customers, neighbors, and friends.
We believe in respecting your time and intelligence.
We love what we do and going to work every day, but it shouldn't take all day to purchase a new vehicle, and basic services like oil changes and tire rotations should be efficient . We have invested in express maintenance and express purchasing programs to help make your life easier. Our goal is to help get you in, out, and on to your next adventure!
Lastly, we want to share our passion with you.
We want you to feel our passion to serve our customers with the highest level of care, our passion for giving back to the community, our passion for supporting & mentoring the next generation. And of course: our uninhibited LOVE of TOYOTA!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,367 reviews
March 18, 2019
Very pleasant service experience I had a very pleasant service experience, as usual. Grant was friendly, helpful, and explained everything well. The work was done quickly and, because I had a very pleasant service experience, as usual. Grant was friendly, helpful, and explained everything well. The work was done quickly and, because it partially involved a recall, I was given a car to use. More
by Steve
Employees Worked With
Grant
March 16, 2019
Oil change Great service people very helpful friendly kept me up to date with the service of the car will Come back again for my next oil change Great service people very helpful friendly kept me up to date with the service of the car will Come back again for my next oil change More
by Rush
Employees Worked With
Lacey Harold j burton
March 15, 2019
Exceptional Customer Service Even my kids love going to Prime Toyota in West Roxbury. They enjoy playing the video games and, of course, the snacks. The employees are super nice Even my kids love going to Prime Toyota in West Roxbury. They enjoy playing the video games and, of course, the snacks. The employees are super nice and the waiting area is clean and comfortable. I do not mind waiting for my car to be serviced. There’s not many dealership I can say that about. Keep up the great work! More
by Msena
Employees Worked With
I apologize for not remembering her name but she work at the ‘express service’ check in desk.
March 12, 2019
Great Abdel is the best Sales Manager. He follows through with everything. He never makes promises he can’t keep. Great experience, not my first car from Abdel is the best Sales Manager. He follows through with everything. He never makes promises he can’t keep. Great experience, not my first car from Prime and it won’t be the last!!! More
by Dorie
Employees Worked With
Natashia
March 11, 2019
Terrible service They have all the wrong information on myself and my car even though I have been there multiple times. Quote over the phone different from written quo They have all the wrong information on myself and my car even though I have been there multiple times. Quote over the phone different from written quote. My car is now making a noise that it was not making prior to appt. More
by Lynne 123
Employees Worked With
Jack
March 09, 2019
Went for service and repair Jo walsh is incredibly helpful and will go to great lengths to assure your car gets the attention and service it needs! I will always ask fir his assi Jo walsh is incredibly helpful and will go to great lengths to assure your car gets the attention and service it needs! I will always ask fir his assistance. More
by Corolla
Employees Worked With
Jo walsh
February 11, 2019
Service My service was completed in a timely manner I was very pleased with the service dept especially Steve he is the best also I would like to comment on t My service was completed in a timely manner I was very pleased with the service dept especially Steve he is the best also I would like to comment on the honesty of the service dept and hope it will always be that way Example do not try to sell something that the customer doesn’t need as far as parts etc go More
by Itaco
Employees Worked With
Steve
February 07, 2019
Just amazing The maintenance of my vehicle, it's professional and the staff it's just excellent all of them. They know what are doing with the cars. The maintenance of my vehicle, it's professional and the staff it's just excellent all of them. They know what are doing with the cars. More
by Myo
Employees Worked With
Mike Brown
January 30, 2019
Prime Toyota Service Prime Toyota Great service! My service rep Reed was very professional, courteous and personable. The location is very convenient and I was able to ren Prime Toyota Great service! My service rep Reed was very professional, courteous and personable. The location is very convenient and I was able to rent a vehicle while my car was being serviced. More
by Diamond*
Employees Worked With
Reed
January 24, 2019
super place with great people top to bottom. I have been going here for 8 years with my Prius. ALWAYS a great experience. I recommend Prime Toyota based on years of care my car has received her I have been going here for 8 years with my Prius. ALWAYS a great experience. I recommend Prime Toyota based on years of care my car has received here. I drive with confidence knowing that my car is in good condition. More
by Satisfied customer
Employees Worked With
Grant took me through the process. Great guy surrounded with great people.
