Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Parkway Toyota of Boston
West Roxbury, MA
1,367 Reviews
We believe everyone deserves to have a fantastic experience when they purchase or service their vehicle. We also completely believe that every detail matters. That simple statement is what drives us to pay attention to every aspect of your experience with us.
We believe in forming long-term relationships that are built on trust and integrity.
The automobile industry is shifting in a positive direction and we want to show you that buying and servicing your vehicle can be a pleasant experience. Our friendly staff has great character, our processes are efficient, and our service department is spotless! Trust takes time, so we will work hard, listen to your wants and needs, treat you the way YOU want to be treated, and do what it takes to sell you, and your family, cars for life.
We believe that our team deserves to work in a supportive, competitive, family environment.
Everything begins with our people. If they are supported, encouraged, and inspired, our team members will pass along all of that enthusiasm to you- our customers, neighbors, and friends.
We believe in respecting your time and intelligence.
We love what we do and going to work every day, but it shouldn't take all day to purchase a new vehicle, and basic services like oil changes and tire rotations should be efficient . We have invested in express maintenance and express purchasing programs to help make your life easier. Our goal is to help get you in, out, and on to your next adventure!
Lastly, we want to share our passion with you.
We want you to feel our passion to serve our customers with the highest level of care, our passion for giving back to the community, our passion for supporting & mentoring the next generation. And of course: our uninhibited LOVE of TOYOTA!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,367 reviews
January 22, 2019
Car service I bring my car for a routine maintenance service. As soon I got there my car was taken care and a few minutes later. I was done. The service was quick I bring my car for a routine maintenance service. As soon I got there my car was taken care and a few minutes later. I was done. The service was quick. More
by Jirafe66
Employees Worked With
Lacey
January 17, 2019
January 17 2019 maintenance I checked in my Highlander with Joe Walsh. I am planning to drive to Florida at the end of January 2019. I still have 2000 miles to go before my sch I checked in my Highlander with Joe Walsh. I am planning to drive to Florida at the end of January 2019. I still have 2000 miles to go before my scheduled maintenance was due. Joe said that he would have the Highlander checked completely and would have the necessary maintenance done. I have learned from experience to trust his judgment. You are fortunate to have an employee like Joe. He cares for the customer and always provides excellent service More
by P J
Employees Worked With
Joe Walsh
December 27, 2018
Pleasant, no drama, hassle free. I did my homework on new Tacoma’s prior to going to Prime Boston for a test drive. Salesman Michael Khouri was friendly and trustworthy. I did my homework on new Tacoma’s prior to going to Prime Boston for a test drive. Salesman Michael Khouri was friendly and trustworthy. More
by Butch
Employees Worked With
Michael Khouri and Abdel the sales manager. I also dealt with Douglas the finance guy. All good guys.
December 26, 2018
great as always My appt. for a recall was at 8:15, and I was done by 10:00. Joe Walsh was has helpful as usual. so I knew my car was in good hands. The coffee machi My appt. for a recall was at 8:15, and I was done by 10:00. Joe Walsh was has helpful as usual. so I knew my car was in good hands. The coffee machine with so many available selections was an added bonus. This was a great way to spend the morning of a vacation day! Thank you! More
by Corolla2014
Employees Worked With
Joe Walsh (not sure the names of the two guys who checked my car in)
December 23, 2018
My experience was terrific, Fernando was excellent My review of Prime Toyota; EXCELLENT The showroom was clean and friendly- Each workspace was private and comfortable. Fernando ( my sales associate) w My review of Prime Toyota; EXCELLENT The showroom was clean and friendly- Each workspace was private and comfortable. Fernando ( my sales associate) was thourough - concise - very kind - knowledgeable - All of my questions were answered - paperwork very efficient - Fernando listened to what I was looking for and then added his recommendations - I will continue to do business w/ Fernando and Prime Auto. I am always recommending Prime Toyota! More
by Kathy2233
Employees Worked With
Fernando
December 19, 2018
My car service was great. My car needed an oil and filter changed. When I told Steve the crevice person, they have to check before they change it and he offer me to buy the fi My car needed an oil and filter changed. When I told Steve the crevice person, they have to check before they change it and he offer me to buy the filters in bulked so I can save money. Steve was kind and very polite. We need more people like him working at a customer service. We were happy with the services we received at prime Toyota. More
by Redrose456
Employees Worked With
Steve
December 16, 2018
My 4 cars with prime I will go back for ever if they keep treating me as they always do! They always treat me as I owe the place with respect !! I will go back for ever if they keep treating me as they always do! They always treat me as I owe the place with respect !! More
by Blasrphtos
Employees Worked With
Each one of them
November 30, 2018
Excellent and the best customer service I love the customer services. They answers all my questions. Best prices. Great cars. The best Service in everything. When I decide next time too bye I love the customer services. They answers all my questions. Best prices. Great cars. The best Service in everything. When I decide next time too bye a car or a friend need help with that I will recommend them More
by beckylemus12@hotmail.com
Employees Worked With
He is the best, Mike Brown
November 25, 2018
Dropped in for excellent service Prime Toyota usually has excellent service and yesterday was just as I expected. I dropped in with the problem and they resolved it within an hour Prime Toyota usually has excellent service and yesterday was just as I expected. I dropped in with the problem and they resolved it within an hour More
by walkin@local
Employees Worked With
Lacey
November 19, 2018
Easy, effective, pleasant, professional The Sales Consultant, Lenny, was great. I had just arrived trying to get a good quote, but I left only three hours later with the car that I was looki The Sales Consultant, Lenny, was great. I had just arrived trying to get a good quote, but I left only three hours later with the car that I was looking for already purchased. I was surprised how easy and effective was the whole process. I felt that everyone there were very professional and the whole experience was very pleasant. More
by Charlie
Employees Worked With
Lenny Shaul, Douglas Quintana, Pierre Bonilla, Andres Quintero
