Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Parkway Toyota of Boston
West Roxbury, MA
1,365 Reviews
We believe everyone deserves to have a fantastic experience when they purchase or service their vehicle. We also completely believe that every detail matters. That simple statement is what drives us to pay attention to every aspect of your experience with us.
We believe in forming long-term relationships that are built on trust and integrity.
The automobile industry is shifting in a positive direction and we want to show you that buying and servicing your vehicle can be a pleasant experience. Our friendly staff has great character, our processes are efficient, and our service department is spotless! Trust takes time, so we will work hard, listen to your wants and needs, treat you the way YOU want to be treated, and do what it takes to sell you, and your family, cars for life.
We believe that our team deserves to work in a supportive, competitive, family environment.
Everything begins with our people. If they are supported, encouraged, and inspired, our team members will pass along all of that enthusiasm to you- our customers, neighbors, and friends.
We believe in respecting your time and intelligence.
We love what we do and going to work every day, but it shouldn't take all day to purchase a new vehicle, and basic services like oil changes and tire rotations should be efficient . We have invested in express maintenance and express purchasing programs to help make your life easier. Our goal is to help get you in, out, and on to your next adventure!
Lastly, we want to share our passion with you.
We want you to feel our passion to serve our customers with the highest level of care, our passion for giving back to the community, our passion for supporting & mentoring the next generation. And of course: our uninhibited LOVE of TOYOTA!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,365 reviews
August 28, 2018
Helpful, quick, and friendly Bought a new car the other day and everyone involved in the process was extremely respectful and friendly, and made sure I understood every decision m Bought a new car the other day and everyone involved in the process was extremely respectful and friendly, and made sure I understood every decision made along the way. More
by Koitsu
Employees Worked With
Jean Preval
August 28, 2018
Happy with the Quality of Service Great service quality and courtesy. Friendly staff and comfortable waiting area. Waiting time is Ok not too long even for a walk-in. Pricing is tra Great service quality and courtesy. Friendly staff and comfortable waiting area. Waiting time is Ok not too long even for a walk-in. Pricing is transparent and upfront notice. More
by Iphone
Employees Worked With
Joe
August 27, 2018
prime and Louis are the best Clear information. Relaxed environment Knowledgie. Removes roadblocks Took time to go over every detail of car. Overall easy purchases. Smooth Clear information. Relaxed environment Knowledgie. Removes roadblocks Took time to go over every detail of car. Overall easy purchases. Smooth process kind and patient sales rep. Louis F More
by RitA
Employees Worked With
Did not work with mike brown. Worked with louis
August 26, 2018
Super fast maintenance! I took my Corolla in for scheduled maintenance. Booking was easy through the website and I was in and out within an hour. Great experience! I took my Corolla in for scheduled maintenance. Booking was easy through the website and I was in and out within an hour. Great experience! More
by Scott1127
Employees Worked With
Lacey
August 26, 2018
Service Numerous visits for service. Always satisfied with the work and interaction. Price is always reasonable. Things are always done professionally and ti Numerous visits for service. Always satisfied with the work and interaction. Price is always reasonable. Things are always done professionally and timely. Would always recommend. More
by DarrylG
Employees Worked With
Grant Gonzalez
August 26, 2018
Service Department Fast, courteous and super efficient. Cost effective and they don’t put the hard sell on for services you don’t require or need. Excellent! Fast, courteous and super efficient. Cost effective and they don’t put the hard sell on for services you don’t require or need. Excellent! More
by Cirocamry2015
Employees Worked With
Joe Walsh
August 23, 2018
Outstanding I have been a customer since Clair Toyota(for over 20 years) and the service has always been excellent. Lacey is always so nice and understanding wit I have been a customer since Clair Toyota(for over 20 years) and the service has always been excellent. Lacey is always so nice and understanding with every customer. To summarize it “She always delivers” with care and and pride. Thank you Lacey. Thank you Prime Toyota More
by Diaz07
Employees Worked With
Lacey DeRose
August 22, 2018
Very friendly I always have a great relationship with Dale he's absolutely amazing. And the whole dealership is family friendly. I would recommend family and frie I always have a great relationship with Dale he's absolutely amazing. And the whole dealership is family friendly. I would recommend family and friends. More
by Jaylo6364
Employees Worked With
Dale
August 22, 2018
15K oil change Everything went well fast efficient friendly service. It's a little bit out of my way to go up to Prime Toyota in West Roxbury, but worth yhe drive. Everything went well fast efficient friendly service. It's a little bit out of my way to go up to Prime Toyota in West Roxbury, but worth yhe drive. More
by Don F
Employees Worked With
Lacey DeRose
August 22, 2018
Awesome experience! My experience was great. From top to bottom a top notch dealership. Helio (sales), Douglas (finance) and Tim (general manager) were a pleasure to de My experience was great. From top to bottom a top notch dealership. Helio (sales), Douglas (finance) and Tim (general manager) were a pleasure to deal with. Professionalism with outgoing and genuine caring towards my customer questions and needs. I will recommend Prime Toyota of Boston to everyone! And I will most certainly be back again! Thank you again! More
by CoryP23
Employees Worked With
Helio, Douglas and Tim, Mike Brown
