Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Parkway Toyota of Boston
West Roxbury, MA
1,413 Reviews
We believe everyone deserves to have a fantastic experience when they purchase or service their vehicle. We also completely believe that every detail matters. That simple statement is what drives us to pay attention to every aspect of your experience with us.
We believe in forming long-term relationships that are built on trust and integrity.
The automobile industry is shifting in a positive direction and we want to show you that buying and servicing your vehicle can be a pleasant experience. Our friendly staff has great character, our processes are efficient, and our service department is spotless! Trust takes time, so we will work hard, listen to your wants and needs, treat you the way YOU want to be treated, and do what it takes to sell you, and your family, cars for life.
We believe that our team deserves to work in a supportive, competitive, family environment.
Everything begins with our people. If they are supported, encouraged, and inspired, our team members will pass along all of that enthusiasm to you- our customers, neighbors, and friends.
We believe in respecting your time and intelligence.
We love what we do and going to work every day, but it shouldn't take all day to purchase a new vehicle, and basic services like oil changes and tire rotations should be efficient . We have invested in express maintenance and express purchasing programs to help make your life easier. Our goal is to help get you in, out, and on to your next adventure!
Lastly, we want to share our passion with you.
We want you to feel our passion to serve our customers with the highest level of care, our passion for giving back to the community, our passion for supporting & mentoring the next generation. And of course: our uninhibited LOVE of TOYOTA!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,413 reviews
December 23, 2018
My experience was terrific, Fernando was excellent My review of Prime Toyota; EXCELLENT The showroom was clean and friendly- Each workspace was private and comfortable. Fernando ( my sales associate) w My review of Prime Toyota; EXCELLENT The showroom was clean and friendly- Each workspace was private and comfortable. Fernando ( my sales associate) was thourough - concise - very kind - knowledgeable - All of my questions were answered - paperwork very efficient - Fernando listened to what I was looking for and then added his recommendations - I will continue to do business w/ Fernando and Prime Auto. I am always recommending Prime Toyota! More
by Kathy2233
Employees Worked With
Fernando
December 19, 2018
My car service was great. My car needed an oil and filter changed. When I told Steve the crevice person, they have to check before they change it and he offer me to buy the fi My car needed an oil and filter changed. When I told Steve the crevice person, they have to check before they change it and he offer me to buy the filters in bulked so I can save money. Steve was kind and very polite. We need more people like him working at a customer service. We were happy with the services we received at prime Toyota. More
by Redrose456
Employees Worked With
Steve
December 16, 2018
My 4 cars with prime I will go back for ever if they keep treating me as they always do! They always treat me as I owe the place with respect !! I will go back for ever if they keep treating me as they always do! They always treat me as I owe the place with respect !! More
by Blasrphtos
Employees Worked With
Each one of them
November 30, 2018
Excellent and the best customer service I love the customer services. They answers all my questions. Best prices. Great cars. The best Service in everything. When I decide next time too bye I love the customer services. They answers all my questions. Best prices. Great cars. The best Service in everything. When I decide next time too bye a car or a friend need help with that I will recommend them More
by beckylemus12@hotmail.com
Employees Worked With
He is the best, Mike Brown
November 25, 2018
Dropped in for excellent service Prime Toyota usually has excellent service and yesterday was just as I expected. I dropped in with the problem and they resolved it within an hour Prime Toyota usually has excellent service and yesterday was just as I expected. I dropped in with the problem and they resolved it within an hour More
by walkin@local
Employees Worked With
Lacey
November 19, 2018
Easy, effective, pleasant, professional The Sales Consultant, Lenny, was great. I had just arrived trying to get a good quote, but I left only three hours later with the car that I was looki The Sales Consultant, Lenny, was great. I had just arrived trying to get a good quote, but I left only three hours later with the car that I was looking for already purchased. I was surprised how easy and effective was the whole process. I felt that everyone there were very professional and the whole experience was very pleasant. More
by Charlie
Employees Worked With
Lenny Shaul, Douglas Quintana, Pierre Bonilla, Andres Quintero
November 01, 2018
15k service Great, friendly and efficient people to work with, from check-in to conpletion! I had to keave the car and they textme when it was done which was also Great, friendly and efficient people to work with, from check-in to conpletion! I had to keave the car and they textme when it was done which was also helpful! Thanks More
by toyota
Employees Worked With
I dont know but the guy who took my car and the woman responsibly for checking in and texting when dine
October 30, 2018
Had car serviced Joe did a great job keeping me informed when my car would be ready. My vehicke was also serviced in a timely manner. Joe at Prime Toyota did a great j Joe did a great job keeping me informed when my car would be ready. My vehicke was also serviced in a timely manner. Joe at Prime Toyota did a great job. More
by Jim2018
Employees Worked With
Joe Walsh
October 20, 2018
Great service. Nice people Prime Toyota is the dealership and Grant is my service advisor, and he's great. Everyone at this site is pleasant and helpful. They acknowledge everyo Prime Toyota is the dealership and Grant is my service advisor, and he's great. Everyone at this site is pleasant and helpful. They acknowledge everyone who walks in with a smile. More
by Lou
Employees Worked With
Grant Gonzalez
October 18, 2018
Great customer service Service advisor Grant Gonzalez was a great help every time I go in to service my van. He gets me in and out within the time he tells me. Place is clea Service advisor Grant Gonzalez was a great help every time I go in to service my van. He gets me in and out within the time he tells me. Place is clean and there are refreshments for the customers to enjoy while waiting for their car unlike some other car dealers, you have to pay for the refreshments. More
by Lily L , Brookline
Employees Worked With
Grant Gonzalez
