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Parkway Toyota of Boston
West Roxbury, MA
1,369 Reviews
We believe everyone deserves to have a fantastic experience when they purchase or service their vehicle. We also completely believe that every detail matters. That simple statement is what drives us to pay attention to every aspect of your experience with us.
We believe in forming long-term relationships that are built on trust and integrity.
The automobile industry is shifting in a positive direction and we want to show you that buying and servicing your vehicle can be a pleasant experience. Our friendly staff has great character, our processes are efficient, and our service department is spotless! Trust takes time, so we will work hard, listen to your wants and needs, treat you the way YOU want to be treated, and do what it takes to sell you, and your family, cars for life.
We believe that our team deserves to work in a supportive, competitive, family environment.
Everything begins with our people. If they are supported, encouraged, and inspired, our team members will pass along all of that enthusiasm to you- our customers, neighbors, and friends.
We believe in respecting your time and intelligence.
We love what we do and going to work every day, but it shouldn't take all day to purchase a new vehicle, and basic services like oil changes and tire rotations should be efficient . We have invested in express maintenance and express purchasing programs to help make your life easier. Our goal is to help get you in, out, and on to your next adventure!
Lastly, we want to share our passion with you.
We want you to feel our passion to serve our customers with the highest level of care, our passion for giving back to the community, our passion for supporting & mentoring the next generation. And of course: our uninhibited LOVE of TOYOTA!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,369 reviews
August 23, 2018
Outstanding I have been a customer since Clair Toyota(for over 20 years) and the service has always been excellent. Lacey is always so nice and understanding wit I have been a customer since Clair Toyota(for over 20 years) and the service has always been excellent. Lacey is always so nice and understanding with every customer. To summarize it “She always delivers” with care and and pride. Thank you Lacey. Thank you Prime Toyota More
by Diaz07
Employees Worked With
Lacey DeRose
August 22, 2018
Great Service Prime Toyota is the only dealership I’ve bought my trucks from. I think their customer service is excellent and they do a great job serving my truck. Prime Toyota is the only dealership I’ve bought my trucks from. I think their customer service is excellent and they do a great job serving my truck. I definitely recommend them as a dealership and service center. More
by DedhamBoB
Employees Worked With
Jason Swihart, Mike Brown
August 22, 2018
Awesome experience! My experience was great. From top to bottom a top notch dealership. Helio (sales), Douglas (finance) and Tim (general manager) were a pleasure to de My experience was great. From top to bottom a top notch dealership. Helio (sales), Douglas (finance) and Tim (general manager) were a pleasure to deal with. Professionalism with outgoing and genuine caring towards my customer questions and needs. I will recommend Prime Toyota of Boston to everyone! And I will most certainly be back again! Thank you again! More
by CoryP23
Employees Worked With
Helio, Douglas and Tim, Mike Brown
August 22, 2018
Very friendly I always have a great relationship with Dale he's absolutely amazing. And the whole dealership is family friendly. I would recommend family and frie I always have a great relationship with Dale he's absolutely amazing. And the whole dealership is family friendly. I would recommend family and friends. More
by Jaylo6364
Employees Worked With
Dale
August 22, 2018
15K oil change Everything went well fast efficient friendly service. It's a little bit out of my way to go up to Prime Toyota in West Roxbury, but worth yhe drive. Everything went well fast efficient friendly service. It's a little bit out of my way to go up to Prime Toyota in West Roxbury, but worth yhe drive. More
by Don F
Employees Worked With
Lacey DeRose
August 21, 2018
Extraordinary customer service. Friendly and efficient. Lacey, my customer service rep, was outstanding and efficient. She’s a keeper! She really is a credit to your front end. And I love that you vac’d m Lacey, my customer service rep, was outstanding and efficient. She’s a keeper! She really is a credit to your front end. And I love that you vac’d my car! More
by Suzanne
Employees Worked With
Lacey, Mike Brown
August 19, 2018
Great service Promptness and efficiency. Joe and everyone were friendly and knowledgeable. They were on time for my appointment. Joe even had the van washed. I lo Promptness and efficiency. Joe and everyone were friendly and knowledgeable. They were on time for my appointment. Joe even had the van washed. I love my van and will probably buy another when the time comes. More
by Vango2006
Employees Worked With
Joe
August 19, 2018
Often issues after service On multiple visits for service I have discovered issues after leaving the dealership. This time my headlights no longer work but they worked before I On multiple visits for service I have discovered issues after leaving the dealership. This time my headlights no longer work but they worked before I went in. On another visit the door locks did not operate properly. The customer service people are nice and the experience while there is great but tonight was the first time I had to drive in the dark since being there and I did not discover that the light did not work until I was far away from home and the sun went down. It was dangerous to travel and I know the lights worked befor I got there More
by Nolights1
Employees Worked With
Grant Gonzalez
August 18, 2018
Fast and friendly service I was running a few miles late for my third service. Got in there around 12: 30 was out the door by 1: 45. Great service and Joe really did a great jo I was running a few miles late for my third service. Got in there around 12: 30 was out the door by 1: 45. Great service and Joe really did a great job explaining everything. More
by E. Berry
Employees Worked With
Joe Walsh
August 18, 2018
Great people & great service!! Not only is the service great and of great quality, but the staff makes the experience Great. Thank you so much! Very grateful to Dale and the rest of Not only is the service great and of great quality, but the staff makes the experience Great. Thank you so much! Very grateful to Dale and the rest of the staff. More
by Titita17
Employees Worked With
Dale Seeramsingh
