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Parkway Toyota of Boston
West Roxbury, MA
1,365 Reviews
We believe everyone deserves to have a fantastic experience when they purchase or service their vehicle. We also completely believe that every detail matters. That simple statement is what drives us to pay attention to every aspect of your experience with us.
We believe in forming long-term relationships that are built on trust and integrity.
The automobile industry is shifting in a positive direction and we want to show you that buying and servicing your vehicle can be a pleasant experience. Our friendly staff has great character, our processes are efficient, and our service department is spotless! Trust takes time, so we will work hard, listen to your wants and needs, treat you the way YOU want to be treated, and do what it takes to sell you, and your family, cars for life.
We believe that our team deserves to work in a supportive, competitive, family environment.
Everything begins with our people. If they are supported, encouraged, and inspired, our team members will pass along all of that enthusiasm to you- our customers, neighbors, and friends.
We believe in respecting your time and intelligence.
We love what we do and going to work every day, but it shouldn't take all day to purchase a new vehicle, and basic services like oil changes and tire rotations should be efficient . We have invested in express maintenance and express purchasing programs to help make your life easier. Our goal is to help get you in, out, and on to your next adventure!
Lastly, we want to share our passion with you.
We want you to feel our passion to serve our customers with the highest level of care, our passion for giving back to the community, our passion for supporting & mentoring the next generation. And of course: our uninhibited LOVE of TOYOTA!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,365 reviews
August 22, 2018
Great Service Prime Toyota is the only dealership I’ve bought my trucks from. I think their customer service is excellent and they do a great job serving my truck. Prime Toyota is the only dealership I’ve bought my trucks from. I think their customer service is excellent and they do a great job serving my truck. I definitely recommend them as a dealership and service center. More
by DedhamBoB
Employees Worked With
Jason Swihart, Mike Brown
August 21, 2018
Extraordinary customer service. Friendly and efficient. Lacey, my customer service rep, was outstanding and efficient. She’s a keeper! She really is a credit to your front end. And I love that you vac’d m Lacey, my customer service rep, was outstanding and efficient. She’s a keeper! She really is a credit to your front end. And I love that you vac’d my car! More
by Suzanne
Employees Worked With
Lacey, Mike Brown
August 19, 2018
Often issues after service On multiple visits for service I have discovered issues after leaving the dealership. This time my headlights no longer work but they worked before I On multiple visits for service I have discovered issues after leaving the dealership. This time my headlights no longer work but they worked before I went in. On another visit the door locks did not operate properly. The customer service people are nice and the experience while there is great but tonight was the first time I had to drive in the dark since being there and I did not discover that the light did not work until I was far away from home and the sun went down. It was dangerous to travel and I know the lights worked befor I got there More
by Nolights1
Employees Worked With
Grant Gonzalez
August 19, 2018
Great service Promptness and efficiency. Joe and everyone were friendly and knowledgeable. They were on time for my appointment. Joe even had the van washed. I lo Promptness and efficiency. Joe and everyone were friendly and knowledgeable. They were on time for my appointment. Joe even had the van washed. I love my van and will probably buy another when the time comes. More
by Vango2006
Employees Worked With
Joe
August 18, 2018
Professional and courteous service personnel My service rep., Grant Gonzalez, went above-and-beyond for me. The car had some expensive work that needed to be done ASAP and Grant helped me keep t My service rep., Grant Gonzalez, went above-and-beyond for me. The car had some expensive work that needed to be done ASAP and Grant helped me keep the costs down --- tremendous service --- professional, courteous and explained everything in detail without being condescending. More
by August West
Employees Worked With
Jim Pike, Grant Gonzalez
August 18, 2018
Fast and friendly service I was running a few miles late for my third service. Got in there around 12: 30 was out the door by 1: 45. Great service and Joe really did a great jo I was running a few miles late for my third service. Got in there around 12: 30 was out the door by 1: 45. Great service and Joe really did a great job explaining everything. More
by E. Berry
Employees Worked With
Joe Walsh
August 18, 2018
Great people & great service!! Not only is the service great and of great quality, but the staff makes the experience Great. Thank you so much! Very grateful to Dale and the rest of Not only is the service great and of great quality, but the staff makes the experience Great. Thank you so much! Very grateful to Dale and the rest of the staff. More
by Titita17
Employees Worked With
Dale Seeramsingh
August 17, 2018
Great service Always feel I am being treated fairly when I deal with Joe for service. The work was done quickly and professionally. Have been getting work done her Always feel I am being treated fairly when I deal with Joe for service. The work was done quickly and professionally. Have been getting work done here for years and always satisfied. More
by Catsg311
Employees Worked With
Joe
August 17, 2018
I had a good experience The service representative was easy to talk with and explained any problems and potential issues that could occur, I would utilize their service again The service representative was easy to talk with and explained any problems and potential issues that could occur, I would utilize their service again for any problems. More
by T smith
Employees Worked With
Mike Brown
August 17, 2018
Costumer service Been a costumer at Prime Toyota in West Roxbury since 2003, and I won’t change it. Thank you 😊 customers service it’s great.👍🏻👍🏻👍🏻Thank you aga Been a costumer at Prime Toyota in West Roxbury since 2003, and I won’t change it. Thank you 😊 customers service it’s great.👍🏻👍🏻👍🏻Thank you again!!! More
by Carmenp
Employees Worked With
Mike Brown
