Parkway Toyota of Boston

They don't want to sell cars! My son is looking to purchase a car this week. He knows exactly what he wants. We went in with the Edmunds Price Promise which I guess was a mistake. My son is looking to purchase a car this week. He knows exactly what he wants. We went in with the Edmunds Price Promise which I guess was a mistake. They had several cars on the lot and we sat in a car waiting for the salesman to get the key. We thought this was it. My son loved the car. The salesman (never gave us a card, don't remember his name, if he mentioned it) came out to inform us that the car just sold. There were no other cars available even though he has pointed out others while we looked at colors. He said there was a more expensive model with leather seats etc. And when I checked their online inventory when I got back home (a 2 hour drive) there were several cars listed. Looks like we dodged a bullet after reading these reviews! More

Very unprofessional dealership This was my worst dealership experience ever. I chose one of the used cars from their inventory and asked for availability. They said it will be avail This was my worst dealership experience ever. I chose one of the used cars from their inventory and asked for availability. They said it will be available to show the following day. I told them that I would be there at 9 am. Me and my husband took time off from work and drove almost 20 miles to see the car and when we went there they said the car is not available because it is in the repair shop. (This car was advertised to be a toyota certified car) I lost a lot of time and energy for nothing. I am very disappointed with the unprofessional service by this dealer. More

Stay Away!!! Purchasing a car from Prime Toyota in West Roxbury, MA turned out to be one of the worst experiences of my life. If I could give a half star I would, Purchasing a car from Prime Toyota in West Roxbury, MA turned out to be one of the worst experiences of my life. If I could give a half star I would, that's for having decent snacks in the waiting area. Speaking of waiting area, I spent the majority of my time there getting my car repaired. A car I purchased from Prime Toyota not even six months ago at this point. Prime Toyota claims to take the cars they sell through vigorous tests and checks to be approved before purchase. I know for a fact that the condition I bought my car in couldn't have been approved. It took 14 days to get my car back from Prime one time, for what turned out to be rotors and brake pads (which I was told were brand new when I bought the car 3 months earlier) and a scratch caused by them from the routine oil change I got there a few days before. Now I would tell you my car was scratched TWICE but that would sound unbelievable, right? Well it's the truth. When I went to pick up my car after this 14 days of getting the run around, it was damaged yet again. This time I'm thinking more to be spiteful. But who knows, maybe the service center workers and/or mechanics really are that clumsy. When I confronted the staff about the NEW scratch, the service manager Mitch Dick proceeded to get defensive and denied they scratched the car. (Mind you, these are not little nicks. They were full blown fresh white scratches!) So I asked to see the cameras for proof, because there's no way in xxxx I would scratch my own car. That's totally crazy! I never left the premises with the car and there is also no way it was already damaged. If so, just show me the footage of my car pulling in the service center with the damage. That never happened of course. If my car came in with the scratch or I scratched the car when I arrived to pick it up, all I asked was proof. There are cameras everywhere at the dealership. It really offended me that Prime Toyota would even insinuate I was lying or somehow trying to be deceitful. My guess is they wanted me to be afraid to bring my car to them for service. Prime Toyota wanted me to feel intimidated. That way they wouldn't have to deal with the obvious issues the car I purchased from them has. I wish I could put all I been through in one review. Aside from the scratches, I was sold a car with a lot of problems that I wasn't made aware of before purchase. The service records had clearly been altered by staff. New brake pads and rotors were one of the supposed brand new items put on the car. So why was I getting them serviced after 3 months you ask? Ask Prime Toyota. That's just one example. As I stated when I first started this review, this was and is one of the worst experiences of my life and I am taking it very seriously. I am fighting to get justice and hope this never happens to anyone else. I encourage you to turn elsewhere to purchase OR get your car serviced. Save yourself the headache I'm going through now with this shady place. To call it shady is putting it lightly. It's criminal! More

Sales First dealership every had a great experience professional helpful staff who actually wanted to help me save money!!! I'd recommend to all friends fam First dealership every had a great experience professional helpful staff who actually wanted to help me save money!!! I'd recommend to all friends family More

I went to Prime Toyota beacause my boyfried knew someone in the company. Now I understand why we were sent here. Our salesman Niman is a knowledgable person and very nice. I live in New Hampshire and needed in the company. Now I understand why we were sent here. Our salesman Niman is a knowledgable person and very nice. I live in New Hampshire and needed someone to meet me to register my new rav4. Niman drove up here on his day off and everything was done quickly and smoothly. For him to go the extra mile for me makes me feel special. I would recommend anyone looking for a car to ask for Niman and you wont be disappointed. More

My overall experience at prime toyota was great and well worth it. From the time i got there up until the time i left the sales employees that helped me with getting my car were very kind. They are very goo worth it. From the time i got there up until the time i left the sales employees that helped me with getting my car were very kind. They are very good when it comes to customer service. More

The overall experience was great. I called upfront a few dealerships and I knew the price range. Prime offered me the best price for Toyota Corolla 14 and delivered as promised. I am very satisfied with a s dealerships and I knew the price range. Prime offered me the best price for Toyota Corolla 14 and delivered as promised. I am very satisfied with a service. My salesman Jean didn't waste my time with games and unnecessary waiting. He was professional and pleasant. I could not have asked for a better experience. More

Awful. The sales manager refused to install $40 wheel locks for the $15k car I had already agreed decided upon and let me walk away from table. The sales rep was too "busy" to come on test drive and did locks for the $15k car I had already agreed decided upon and let me walk away from table. The sales rep was too "busy" to come on test drive and did not know directions to the closest highway. When I told her the car shook on our ride, she responded, "I shake too when I'm cold." Prices alone do not sell. I bought another car the same day for $100 more and couldn't be happier that prime did not get my business More

i purchased two brand new Tacomas at this dealership in 2012. Overall this was a pleasant, businesslike and enjoyable experience, with quick and friendly service. BUT when I had an issue with a repair I ne 2012. Overall this was a pleasant, businesslike and enjoyable experience, with quick and friendly service. BUT when I had an issue with a repair I needed it went downhill VERY quickly from there. An expected easy repair took 8 hours of my valuable time without anyone from the dealership letting me know. And when I found out that the wrong part was replaced even though it clearly stated the issue on the invoice I got absolutely NO satisfaction !! Just a lot of false promises and no contact. If not for a pre-purchased service warrantee on both vehicle I would NEVER let these people get anywhere near my vehicles and will proactively tell everyone and anyone of the absolutely abysmal customer service their service department provides! I own my own business and would never treat anyone like this let alone someone who has purchased over $50,000 worth of products from them. Absolutely shameful. More

I felt as if I was disrespected at this dealership. The sales person, Jean Perval, immediately came up to me as I showed up. I was scheduled to meet another sales person, however he said that he was "helpi sales person, Jean Perval, immediately came up to me as I showed up. I was scheduled to meet another sales person, however he said that he was "helping" the other person, so he decided to work with me. Jean's product knowledge was not very good, as he told me a few false facts about the vehicle I was looking at. Jean and his Sales Manager, kept pushing the sale "down my throat." They would not let me leave the dealership, and kept trying to convince me to get a different color for the vehicle I was looking at. They were also trying to "under-value" my trade-in and kept trying to convince me that I was getting a "good deal." I had enough by then and chose to leave, and even then they were still apprehensive about me leaving so soon. I would not recommend this dealership to anyone. Not only was I disrespected by the sales person, I felt like I was treated as if I was just another "number" to them. More