Parkway Toyota of Boston - Service Center

Professional and courteous service personnel My service rep., Grant Gonzalez, went above-and-beyond for me. The car had some expensive work that needed to be done ASAP and Grant helped me keep t My service rep., Grant Gonzalez, went above-and-beyond for me. The car had some expensive work that needed to be done ASAP and Grant helped me keep the costs down --- tremendous service --- professional, courteous and explained everything in detail without being condescending. More

I had a good experience The service representative was easy to talk with and explained any problems and potential issues that could occur, I would utilize their service again The service representative was easy to talk with and explained any problems and potential issues that could occur, I would utilize their service again for any problems. More

Great service Always feel I am being treated fairly when I deal with Joe for service. The work was done quickly and professionally. Have been getting work done her Always feel I am being treated fairly when I deal with Joe for service. The work was done quickly and professionally. Have been getting work done here for years and always satisfied. More

Costumer service Been a costumer at Prime Toyota in West Roxbury since 2003, and I won’t change it. Thank you 😊 customers service it’s great.👍🏻👍🏻👍🏻Thank you aga Been a costumer at Prime Toyota in West Roxbury since 2003, and I won’t change it. Thank you 😊 customers service it’s great.👍🏻👍🏻👍🏻Thank you again!!! More

Always top notch service Always great customer service and great great service from the moment you walk in the people who take the car to receiving upon completion. They take Always great customer service and great great service from the moment you walk in the people who take the car to receiving upon completion. They take the time to explain everything and all concerns More

Toyota Matrix - Service As in the past I called to schedule a service appointment for my 2010 Toyota Matrix and also needing a shuttle ride locally. Prime Toyota was very acc As in the past I called to schedule a service appointment for my 2010 Toyota Matrix and also needing a shuttle ride locally. Prime Toyota was very accommodating. The entire process was fast and simple which also included follow up calls throughout. Thank you Lacey and Grant. More

Outstanding and trusted customer service My husband and I have been Prime customers for years. We highly value the customer service and trust the recommendations we receive about our service My husband and I have been Prime customers for years. We highly value the customer service and trust the recommendations we receive about our service and repairs. My visit this week was wonderful. Joe Walsh greeted me warmly when I arrived. He listened and we discussed a plan for my service. He kept me informed in a timely way and followed through on all of his promises. I trust that my car was serviced expertly. Excellent as always! Thank you. More

Professional, personable, efficent and timely Grant was very pleasant, professional, and personable. He made sure he understood the reason for visit. Also, he clearly explained the process of brak Grant was very pleasant, professional, and personable. He made sure he understood the reason for visit. Also, he clearly explained the process of brake wear identification and outcomes. More

Great! I was greated by the service representative (Dale) who was courteous, efficient and listened. Most of all, he smiled, whivh id rear theses days. I a I was greated by the service representative (Dale) who was courteous, efficient and listened. Most of all, he smiled, whivh id rear theses days. I appreciated his kind manner, willingness to hear my complaints without showing his annoyance. In addition, he was knowledgeable, showed patience when explaining things and was thoughtful with his suggestion. All of the above wad performed woth a smile and tolerance.. More

Very quick service with rides back home if you wish. They provided very quick service and a ride back home and then picked me up when they were finished.The dealership has been able to fix the issues on They provided very quick service and a ride back home and then picked me up when they were finished.The dealership has been able to fix the issues on the first trip so I do not have to visit often. More