Back

Parkway Toyota of Boston - Service Center

West Roxbury, MA

2.9
216 Reviews

216 Reviews of Parkway Toyota of Boston - Service Center

Sort by
March 03, 2020

great My husband died recently and before that he always took our cars for service. So this is new to me and Jason was SO helpful. He made everything ea More

by sheridanhugh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
Mar 03, 2020 -

Parkway Toyota of Boston responded

Thank you for taking the time to write us a review. I am so sorry for your loss but I am glad to hear that Jason made your visit a smooth process. We look forward to taking care of you next time at Prime Toyota Boston.

January 18, 2020

We bought our Prius in 2010 and have been taking it back to the dealer, prime, ever cents. The service there is excellent. Especially Joe Walsh. Very honest, fast, helpful, and economical. More

by Mark
Recommend Dealer
Yes
Employees Worked With
Mike Brown
Jan 20, 2020 -

Parkway Toyota of Boston responded

"Honest, fast, helpful, and economical" are all words we love to see! Thank you so much for your longtime support, Mark. We truly appreciate your feedback and look forward to our continued relationship.

January 17, 2020

Was not too happy about my visit. This was a routine service visit (few extra things were done), and i was waiting for almost 3hrs! (I had made a reservation /appointment for sx), Furthermore, for my More

by Annasomerto
Recommend Dealer
No
Employees Worked With
Mike Brown
Jan 20, 2020 -

Parkway Toyota of Boston responded

Anna - We are grateful for your years of business and I'm so sorry that your recent visit wasn't up to our five-star standards. We have not been washing vehicles when the outside temperature is below freezing due to not wanting doors, windows, & locks freezing. I am sorry if the additional work required so much more of a wait time than originally planned on. If you'd like to speak more please feel free to contact me directly, Malinda Burgos - Service Manager - (617) 469-1067.

January 15, 2020

Great service at Prime Toyota today and fast. I was in and out in 30 minutes for an oil change. Keep up the great work. More

by job
Recommend Dealer
Yes
Employees Worked With
Joe Walsh
Jan 15, 2020 -

Parkway Toyota of Boston responded

Thank you so much for your kind review! We're proud to be able to offer convenient and quality service at Prime Toyota Boston!

January 11, 2020

Best customer service! Even my kids like to visit this dealership with me. It’s clean, employees are very friendly. Keep up the great work! More

by Maria Sena
Recommend Dealer
Yes
Employees Worked With
Lacey DeRosa, great customer service as always!, Mike Brown
Jan 13, 2020 -

Parkway Toyota of Boston responded

Maria, thank you for the 5-star review! Our team at Prime Toyota Boston strives to provide exceptional service and it means a lot to know that we hit the mark. We look forward to seeing you and your kids again!

January 11, 2020

Great and fast service. The representative did above the expected and not only helped me with state inspection sticker but also helped with washing my car. More

by zasalex
Recommend Dealer
Yes
Employees Worked With
Mike Brown
Jan 12, 2020 -

Parkway Toyota of Boston responded

Thank you so much for the 5-star review of Prime Toyota Boston! We do our best to provide our customers with exceptional service. Thank you for sharing your positive experience!

January 08, 2020

Quick service with good work area for a waiting room. Prices are reasonable. Service writer very capable. We have two cars serviced at the dealership. More

by Wa1cfx
Recommend Dealer
Yes
Employees Worked With
Lacy
Jan 08, 2020 -

Parkway Toyota of Boston responded

Thank you for the 5-star review! We couldn't be happier to hear that our team provided the quick and friendly service we pride ourselves on at Prime Toyota Boston. We look forward to working with you again!

January 07, 2020

Excellent service every time My experience having my Corolla serviced at Prime Toyota over the years has been consistently excellent. The staff (thank you, Lacey!) is friendly, co More

by rittajo.horsley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lacey DeRose
Jan 08, 2020 -

Parkway Toyota of Boston responded

Thank you so much for trusting us with your vehicle over the years! It means a lot to hear that you can depend on our team for friendly and helpful service. We look forward to our continued relationship! - Prime Toyota Boston team

January 03, 2020

Lacey DeRose was amazing she kept her promise was up front with me and listen to me In 7 years it was my best experience Thank you More

by Tom Hager
Recommend Dealer
Yes
Employees Worked With
Lacey DeRose,
Jan 03, 2020 -

Parkway Toyota of Boston responded

Tom - It's so great to hear that your recent service visit was your best one yet! Thank you very much for choosing Prime Toyota Boston. We look forward to your next visit with us.

December 18, 2019

Excellent service from the start and would strongly recommend them to everyone who needs service you can trust and count on for honest and reliable service More

by DucelunaDeniro56
Recommend Dealer
Yes
Employees Worked With
Mike Brown
Dec 18, 2019 -

Parkway Toyota of Boston responded

Thank you so much for this wonderful feedback! We are so glad that our team earned your recommendation with their honest service. See you next time at Prime Toyota Boston!

...
5
...