Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Pat Milliken Ford
Redford, MI
1,279 Reviews
Pat Milliken Ford has been family owned and operated since 1959. We are proud to be one of the largest Ford dealers in the nation, which means you will always find a huge selection of new and pre-owned vehicles on our lot. But more importantly, we know that customer satisfaction is the key to our success. Pat Milliken Ford has been awarded the President's Award for excellence in customer satisfaction by Ford Motor Company for the last 27 years in a row! We are the only dealer in the State of Michigan to achieve this designation and we are proud of our entire sales and service team for their efforts.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,279 reviews
September 24, 2016
Skeptic No More I had been a foreign care owner for the last 8 years and was somewhat skeptical of American care dealerships, but was leaning toward looking at a Ford I had been a foreign care owner for the last 8 years and was somewhat skeptical of American care dealerships, but was leaning toward looking at a Ford product. A friend referred me to Pat Milliken Ford where I met, salesman Keith Kelly. His friendly and relaxed manner put me at ease right away. He asked good discovery questions and quickly surmised which Ford model would be my best fit. After a model tour and test drive, I traded my beloved foreign car for a 2017 Ford Escape Titanium. Thanks to Keith Kelly and Pat Milliken Ford I am a skeptic no more. More
by Igloria007
Employees Worked With
Keith Kelly
September 22, 2016
PURCHASE OF 2008 DODGE CARAVAN I WAS VERY IMPRESSED WITH ALL THE CARE I WAS GIVEN BOTH BY THE DEALERSHIP AND MY SALESMAN JOEY De SANTIS. COMING FROM A FAMILY IN THE CAR BUSINESS I I WAS VERY IMPRESSED WITH ALL THE CARE I WAS GIVEN BOTH BY THE DEALERSHIP AND MY SALESMAN JOEY De SANTIS. COMING FROM A FAMILY IN THE CAR BUSINESS I KNOW WHEN I HAVE HAD THE BEST SERVICE THEY WENT OUT OF THEIR WAY TO HELP ME AND MADE PURCHASING THE CAR VERY SMOOTH. IF YOU ARE GOING TO BUY A CAR NEW OR USED THIS DEALERSHIP AND SALESMAN IS THE PLACE TO GO !!!!!!!!!!!!!!!!!! WILLIAM R. PASS III More
by The Pass Collection
Employees Worked With
September 19, 2016
'17 Escape My sales person was John Blanchard. Seriously the easiest car leasing experience ever. It was quick and didn't require me to goto the dealership 10 ti My sales person was John Blanchard. Seriously the easiest car leasing experience ever. It was quick and didn't require me to goto the dealership 10 times like village ford in Dearborn does. I love Pat Milliken!! More
by Spearson67
Employees Worked With
September 19, 2016
Very Positive Experience! I love my new Fusion! Kevin Creech was my salesperson and he was so helpful and efficient, he made this process so much easier than I anticipated. I I love my new Fusion! Kevin Creech was my salesperson and he was so helpful and efficient, he made this process so much easier than I anticipated. I really appreciate all of his help. I would recommend him to anyone considering a new car. More
by DDW2016
Employees Worked With
Kevin Creech
September 18, 2016
Best sales person around We have been dealing with Keith Kelly for years, going back to 1970's. I think we have tried most every car,in the Ford line .We just purchased our 4t We have been dealing with Keith Kelly for years, going back to 1970's. I think we have tried most every car,in the Ford line .We just purchased our 4th Ford Flex. We love this car , for comfort and storage area. We travel a lot going up north and Florida.. Perfect for us.. Can't say enough good things about our experiences with this car. Also, Keith has been a great salesperson and good friend throughout our years of dealing with him. Always honest and fair. More
by Salesman 73 joyce
Employees Worked With
Keith Kelly
September 09, 2016
Positive experience! I love, love, love my new Escape!!!! Thank you for making the process effortless. I will absolutely be back and am letting everyone and anyone who wil I love, love, love my new Escape!!!! Thank you for making the process effortless. I will absolutely be back and am letting everyone and anyone who will listen know! I was hesitant when we started with our online chat. Any hesitation I had was gone by the time we ended our first conversation. I appreciate the effort you put into trying to locate a vehicle for me. The best part was actually getting the 2017 Escape I wanted! Thank you, thank you, thank you! More
by SS
Employees Worked With
September 07, 2016
Very good - pleasent We went to two dealerships before Pat Milliken and both dealerships did not listen to what we were looking for. Frank asked what we wanted and met our We went to two dealerships before Pat Milliken and both dealerships did not listen to what we were looking for. Frank asked what we wanted and met our needs.He found a vehicle locally and delivered sooner than we expected. It was a very good experience and my wife loves the car. More
by D J
Employees Worked With
August 31, 2016
Fast and friendly new car buying Dealing with Don Kalie and Milliken Ford has been a pleasure for everyone one my vehicle purchases. All of my family deals here with Milliken and Don. Dealing with Don Kalie and Milliken Ford has been a pleasure for everyone one my vehicle purchases. All of my family deals here with Milliken and Don. Don's goal is customer service and getting you the Ford car/Truck you want at the price you are looking for. My current vehicle a Lightning Blue 2017 Fusion Sport was found by Don in Grand Rapids. I love it and it might have been extra work to find it but he did. Thanks for making my purchase experience a breeze. More
by Travelguy67
Employees Worked With
Don Kalie
August 29, 2016
I do not recommend Milliken collision center. I leased my fusion from Pat Milliken Last February with a few hiccups but got a great deal on my lease....my review is specifically of the Collision I leased my fusion from Pat Milliken Last February with a few hiccups but got a great deal on my lease....my review is specifically of the Collision Center: My car was recently stolen end of July and was found a day later with quite a bit of damage (stolen for the wheels/tires, did about $9700 worth of damage). After looking at reviews online and calling a few places I decided to take it to Pat Milliken collision shop thinking they would take care of me. Especially since I leased my first new car from there this year. After 31 days of having my car and my insurance cutting them a check for almost TEN THOUSAND DOLLARS, you think they would have had time to run it through a car wash, or at least vacuum out all the glass from the theft? Think again!! I just picked it up on Friday August the 26th expecting it to look brand new and clean since they had it for 4 weeks but was let down. When I went to pick up car up the collision manager was walking me to my car and states "just so you know, we don't detail or clean cars, we are only obligated to fix the cars". After getting the keys and leaving for an already planned vacation that day I find there are still pretty large broken SHARDS OF GLASS on both of the floor mats, and small pieces on the seat... that and they didn't even take the car through a car wash! I gave 2/5 stars because at least the car drives like new and from afar looks new again, I guess. I am extremely disappointed and would not recommend Milliken to any family or friends. I don't even feel comfortable taking my car in for an oil change at this point. If they think it's OK to leave large shards of glass in a customer’s what else will they skip?? I moved to Redford two years ago and wanted to support a local business but I am starting to regret giving them any of my business, and will not recommend this dealership to any friends or family. More
by khyvari12
Employees Worked With
collison shop manager
August 26, 2016
New Car Purchase I took my 2014 Ford Explorer to Pat Miliken Ford for an oil change and spoke with Shauntice Richmond about an extended warranty. Shauntice listens to I took my 2014 Ford Explorer to Pat Miliken Ford for an oil change and spoke with Shauntice Richmond about an extended warranty. Shauntice listens to the customer! To my surprise she diligently worked out a deal that allowed me to drive home in a 2017 Explorer for a few hundred dollars more than it would have cost to purchase an extended warranty.. Shauntice made the sales experience enjoyable. I would recommend her to anyone looking to buy a new car! More
by Mike
Employees Worked With
