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Pat Milliken Ford
Redford, MI
1,299 Reviews
Pat Milliken Ford has been family owned and operated since 1959. We are proud to be one of the largest Ford dealers in the nation, which means you will always find a huge selection of new and pre-owned vehicles on our lot. But more importantly, we know that customer satisfaction is the key to our success. Pat Milliken Ford has been awarded the President's Award for excellence in customer satisfaction by Ford Motor Company for the last 27 years in a row! We are the only dealer in the State of Michigan to achieve this designation and we are proud of our entire sales and service team for their efforts.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 1,299 reviews
December 10, 2016
New vehicle purchase I have been purchasing my vehicles at Pat Milliken Ford for years and always have excellent customer service from Mark Zadorozny who is very knowledge I have been purchasing my vehicles at Pat Milliken Ford for years and always have excellent customer service from Mark Zadorozny who is very knowledgeable, professional and friendly. He always answers all of my questions. I recently purchased an Escape and couldn't be more happy with the vehicle and the purchase process. Very professional and efficient. Would highly recommend. Pat Milliken Ford and Mark Zadorozny. More
by Amy1985
December 09, 2016
Far from 5 stars Just moved to MI, went there to get an explorer... I stood there 5 min before anyone asked me if I needed something. Once I met the dealer, he took Just moved to MI, went there to get an explorer... I stood there 5 min before anyone asked me if I needed something. Once I met the dealer, he took my trade 2016 Audi S3 (a 52k msrp) with 11k miles waited 35min to get an appraisal... the appraisal was ridiculous... He told me he will keep in touch to let me know if he can do better. No news the day after so I emailed him, he said he didn't had a better offer that he is working on it, day 2 nothing again... day 3 i went at Tom Holzer Ford and walked out with full loaded Explorer 2017 and a grade trade on the Audi. If I wish I could give 0 starts. I had 5 lease in the past, by far this was the worse experience I ever had. Mark Zadorozny the sales man name. More
by matteo
Employees Worked With
December 08, 2016
Great experience Sean Kelly was great. I couldn't have asked for a better buying experience he made the whole process easy. I will definitely be a repeat customer. Sean Kelly was great. I couldn't have asked for a better buying experience he made the whole process easy. I will definitely be a repeat customer. More
by Kurtis M
Employees Worked With
Keith Kelly, Sean Kelly
December 06, 2016
Don't go anywhere else! We have leased and purchased several vehicles from Victor Rodopoulos at Pat Milliken Ford. No nonsense. No problems. He is first rate. Victor knows my We have leased and purchased several vehicles from Victor Rodopoulos at Pat Milliken Ford. No nonsense. No problems. He is first rate. Victor knows my vehicle requirements and makes sure all is lined up and ready to go. As I take possession, he coordinates with the technical staff to be sure I know how to operate my phone and SYNC system. He follows up with me to be sure I am happy with my vehicle. I couldn't ask for a better salesperson. More
by Sues76
Employees Worked With
December 01, 2016
Will not return I was referred to Pat Milliken Ford by a family friend. The person I was referred to was on vacation so his son called me & stated they worked togeth I was referred to Pat Milliken Ford by a family friend. The person I was referred to was on vacation so his son called me & stated they worked together. The quote I was given for my turn in was far less than I had received 2 other places. I was greeted with attitude when I would not settle for less. I finally got my vehicle for the price I wanted so it all worked out. A year & a half later I found myself in need of a larger vehicle so I called Sean to inquire about upgrading to an Explorer. He said he would look at numbers & get back to me but I never heard from him. I emailed & received no response again. Decided to get a Grand Cherokee & do a lease transfer with my Ford. When we arrived at Pat Milliken Ford to do the lease transfer paperwork it was obvious the Sean was not happy about it. I understand that his time is money & this was taking that time but this is Ford Credits policy, we were not 40 minutes from home by choice. The arrogance & attitude was unwarranted. He was upfront about never having to do this paperwork before. When he was unsure of how something should be filled out he stated "well, if it's wrong, you guys will just have to jump through some hoops". The person taking over my vehicle made comment about not being pleased with that response. He obviously felt we were wasting his time but I gave him the chance for my business & he never returned the call. More
by Consumer22
Employees Worked With
Sean Kelly
December 01, 2016
One of the best Dealerships in Detroit Always we look at the dealer by the relationship with sale representative. Joe St. Pierre is the most pleasant sale representative I ever had. All my Always we look at the dealer by the relationship with sale representative. Joe St. Pierre is the most pleasant sale representative I ever had. All my relatives and friends buying cars from him and I have extremely friendly relationship with Joe for at least 15 years. Just recently I have bought a new Ford Focus RS, after ordering the vehicle I was waiting for more than 10 month and Joe, as usual, was updating information about order every week and been extremely supportive all this time. I am working for Ford Mo. Co. and some time resolving (from technical point of view) dealer issues with customers, so I have an understanding how dealerships treat its customers. Pat Milliken is a very good place to buy or lease vehicle, just go there and you will have a pleasant experience and for sure will be back again!!! More
by Alex_RS
Employees Worked With
Joe St. Pierre, David Post
November 30, 2016
thanks to Joe Balhorn for my new lease of 2017 Ford Escape I leased a new 2017 Ford Escape through Joe Balhorn in New and Used Vehicle Sales the Monday before Thanksgiving. I am thrilled with the comfort of my I leased a new 2017 Ford Escape through Joe Balhorn in New and Used Vehicle Sales the Monday before Thanksgiving. I am thrilled with the comfort of my new vehicle and the array of new features. I had traded in a 2014 Ford Escape and was impressed with the changes in the model in a just a few years. Joe Balhorn has been my rep for several years now and has always treated me fairly. The lease process is smooth, easy, and low stress. I have always appreciated the effort he and the rest of the staff at Pat Milliken Ford put forth in welcoming customers like family. I have leased vehicles through this dealership since 1998 and will continue to do so. More
by jwq88
Employees Worked With
November 28, 2016
New Fusion Purchase! Thanks John Blanchard! John Blanchard, what a great guy and salesman. Spoke to him on chat 1 year prior about a 2016 Fusion and somehow he found me thru email after I reache John Blanchard, what a great guy and salesman. Spoke to him on chat 1 year prior about a 2016 Fusion and somehow he found me thru email after I reached out in chat again looking at the 2017 Fusion. I knew what I wanted and for 2 days and over 30 emails he helped get me exactly that at an amazing price. When I got there my car was ready to go! Thanks John for everything! He will be our family's salesperson for a long time. More
by daveb1114
Employees Worked With
November 24, 2016
Sean Kelly was great to work with . I Emailed Sean Kelly About a truck for sale . The next day the truck was mine with in 24 hrs , , he had it plated , and clean as a whistle when I pi I Emailed Sean Kelly About a truck for sale . The next day the truck was mine with in 24 hrs , , he had it plated , and clean as a whistle when I picked her up . Sean Kelly was very professional to work with and had the answers to all my questions . I couldn't be happier . Thank Sean !!!!!!!!!!!!!!! More
by Ron
Employees Worked With
Sean Kelly
November 19, 2016
Stress free experience Joe St. Pierre was very helpful, friendly, and followed through on everything inquired of prior to service delivery, during, and after. He was patient Joe St. Pierre was very helpful, friendly, and followed through on everything inquired of prior to service delivery, during, and after. He was patient and as a customer treated you like you were his 1st priority and only customer. I would recommend him to others and the dealership. I was indecisive about a few things and Joe took the time to walk me through each and supported the decision made. My experience with finance was friendly and personal. Thank you for a stress free experience. The experience couldn't of been more smooth and I am thoroughly happy with the purchase. More
by Ms. Snell
Employees Worked With
Joe St. Pierre, David Post
