
Patriot Buick GMC
Killeen, TX
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116 Reviews of Patriot Buick GMC
This dealer acknowledged they were not familiar with handling commercial deals and became unresponsive when we raised concerns about inaccurate information provided during the process. Unfortunately, bo handling commercial deals and became unresponsive when we raised concerns about inaccurate information provided during the process. Unfortunately, both the new car sales manager and the general manager chose not to respond either. While we’ve decided to take our business elsewhere, prospective buyers should be aware that if you’re seeking accurate communication and responsive customer service from management, it may be worth considering other dealerships. More
This is only the second time in my 66 years to buy a new car. This experience was much better than my first experience at a different dealer. From the time I first contacted Patriot online to leaving the d car. This experience was much better than my first experience at a different dealer. From the time I first contacted Patriot online to leaving the dealership, everything went smoothly. I will highly recommend Patriot to others that but a new car. More
With the new owners taking over, I believe they are trying to correct some of the shortcomings in customer service that I think has plagued the dealership for years. My previous HD Sierra purchases wer trying to correct some of the shortcomings in customer service that I think has plagued the dealership for years. My previous HD Sierra purchases were done in Austin due to the customer service issues at Patriot. I’m looking forward to giving the new owners and potential leadership a fresh start at this. Little bit of a wait this time with an appointment, but the vehicle was finished quickly. Overall, the visit was not great, but okay considering the change over. More
All the folks in the service department were actually amazing. I primarily was working with Kim L, while my truck was being worked on, but have talked to the other gentlemen in her absence, all very hel amazing. I primarily was working with Kim L, while my truck was being worked on, but have talked to the other gentlemen in her absence, all very helpful and professional. Even the ladies that schedule rides to and from my residents were determined and successful finding me a ride home, even though my address didn't pull up due to being a new street. Definitely happy I bought my truck from Patriot and super thankful for their dedication and commitment to providing great customer service. More
I was visiting from California and needed to have my passenger headlight replaced before I had to drive back for a wedding. I called six Chevrolet dealerships and the earliest appointment for 6 days out passenger headlight replaced before I had to drive back for a wedding. I called six Chevrolet dealerships and the earliest appointment for 6 days out…even though I already had the part. I called Patriot Buick and spoke with Leandre. He told me to come in and they’d get me taken care of. He and his service team got me squared away and back on the road a little more than an hour after I walked into the dealership. I am appreciative that they didn’t give me the runaround. They provided excellent service and really took care of me. More
Only got an oil change. No waiting and great service as a female I had alot of questions and they did not get all inpatient with me. No waiting and great service as a female I had alot of questions and they did not get all inpatient with me. More