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Patriot Buick GMC - Service Center

Boyertown, PA

4.7
1,085 Reviews

1,085 Reviews of Patriot Buick GMC - Service Center

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January 14, 2023

Very pleasant. The wait time was not too long. Would recommend them to my friends and family More

by GG1105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Melasecca
January 14, 2023

Wasn’t happy at all with last Service done on my truck no Fluids topped off tires weren’t rotate was told alignment done on it steering wheel is crooked. In fact windshield washer fluid lid was still open. More

by rmehefko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Landosca
2.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Karycki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Kellogg
January 13, 2023

Very professional staff, beautiful waiting area and coffee shop. Did the work I wanted done at a fair price. Did not pressure me for unwanted services. Keep me informed as the work was progressing on m More

by STANGOTOO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela , Anthony Melasecca
January 12, 2023

Appreciate the extra help in attempting to solve the Navigation program on my 2017 Acadia. This is ongoing and I will have to return another time. Dylan was a great help. Otherwise the Service Appoin More

by jamesrjrwb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan, Anthony Melasecca
January 11, 2023

The staff is very pleasant and helpful. They explained some of the things we needed to have done at this time and why, so we know they are keeping our systems up to date. More

by PNSTUNTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie, Anthony Melasecca
January 10, 2023

Asked then to return spare tire back up under the car. Seems like it was just hung on the hook and never raised up under because it was seen hanging down and eventually fell off in a parking lot roadway. More

by nurselindsay06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Melasecca
Jan 11, 2023 -

Patriot Buick GMC responded

This is John Landosca the General Manager at Patriot Buick GMC please call me at 484-347-0926. I am sorry for this unfourtunate accident more feed back on this would greatly benefit us here at Patriot.

January 09, 2023

Your service department intentionally looks for marginal things that are wrong in your vehicle so that they can increase the repair fees. Such has happened to me twice and I will never return to Patriot fo More

by retcol1996
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Jan 09, 2023 -

Patriot Buick GMC responded

I am very sorry you feel that way in regard to our service department diagnosing and safety checking your vehicle. We have a strict process that we do on EVERY vehicle that comes in for service. My team follows this process starting with the technicians who complete a multi-point inspection of the vehicle. They then report to an advisor. It is the duty of an advisor to advise our clients on required factory maintenance based on time and mileage and any failed components or issues that were found. It is entirely up to you, as the owner of the vehicle, to accept or decline the adviser's recommendation. We do not decide what is considered marginal (as everyone's opinion is their own), we simply recommend all necessary services to keep your vehicle running safely an in top condition. Please feel free to call me to go over our recommendations. I can be reached at 484-347-0926.

Jan 09, 2023 -

retcol1996 responded

This is a bunch of crap

January 09, 2023

Patriot GMC is a class dealership. I am consistently impressed with the professionalism, knowledge, courtesy, and patience of all of the staff. They are always willing to help in ev More

by KIRK7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BJ in Service was excellent!, Anthony Melasecca
January 09, 2023

The Service department employees always go above and beyond to make your visit awesome. Love Patriot GMC More

by MSAYLOR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Landosca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Allwine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Robertson, Anthony Melasecca
January 08, 2023

Always willing to accommodate the customer and exceed expectations in completing service. Thorough and professional More

by DRBURRELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Landosca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Karycki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Allwine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Kellogg
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