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Patriot Buick GMC - Service Center

Boyertown, PA

4.7
1,147 Reviews

1,147 Reviews of Patriot Buick GMC - Service Center

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June 20, 2022

Service was completed satisfactorily but I had to catch that I was billed for a recall repair that should have been free. More

by KALEJTA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alyssa Stanley, Heather Holland, James Froebe
Jun 20, 2022 -

Patriot Buick GMC responded

I am sorry for your perception of the situation however you were working with my brand new advisor with only one week on the job . Unfortunately, this was a case of human error by someone who only has one week on the job we did rectify the mistake and reversed the billing. If you feel that this was not an honest mistake please feel free to call me on my personal cell 484-347-0926

June 18, 2022

Always a good experience. Choose to drive 40 minutes for the customer service. Will go back ! More

by ARMENTROUTFAMILY8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Froebe
June 18, 2022

Friendly, helpful and very courteous. They thoroughly explained what my car needed and had my car ready by the time I returned for pickup. More

by JETERNSTORM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela
June 18, 2022

Very good and on time, very knowledgeable and friendly easy to talk too and attentive More

by CFINK10208
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Holland, James Froebe
June 16, 2022

I am pleased that they went above and beyond to make sure that we were taken care of and to make sure we knew everything that was going on. They kept us updated on all of the progress and made us feel comfor More

by B_starson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie, fryer
June 16, 2022

Friendly atmosphere and prompt service. The coffee is a bonus!!Yes I will go back. More

by tdl68950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela, James Froebe
June 15, 2022

Awesome experience, vehicle was fixed in a timely manner and communication was great! Ryan was super helpful More

by Mako2678
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan
June 14, 2022

I was concerned about the price and the service itself at first and I had a lot of questions for Angela over probably a dozen different calls, but she was patient with me and very willing to answer and expla More

by rmark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela, James Froebe
June 14, 2022

Made me wait 2 hours and car was still not done. Left it over night; was called to pick car up and I waited another 2 hours. . Took 2 days to service my car. Not happy with service. More

by PMANDIK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan
Jun 14, 2022 -

Patriot Buick GMC responded

Ms. Mandik, I am sorry you feel that way. The reason you had to leave the car over night is because it was a warranty repair. We had to wait for authorization from the warranty company to make the repair. The reason we called you two hours early, is because you requested to walk, instead of be picked up for your appointment with us. I would love to have a further discussion with you, and provide a positive experience here at Patriot for you in the future. I am the General Manager here, John Landosca and here is my direct contact 484-347-0926

June 14, 2022

Had me in and out within 45 mins as promised. Very professional experience from start to finish. More

by JBORRELLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Walt Kuch, Alyssa Stanley, Heather Holland, James Froebe
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