
Patriot Subaru of North Attleboro
North Attleboro, MA
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398 Reviews of Patriot Subaru of North Attleboro
Great customer service sales experience, low pressure Going to a car dealership to buy a car can be a dreaded and stressful experience for some, but when I bought my car at Patriot Subaru in North Attlebo Going to a car dealership to buy a car can be a dreaded and stressful experience for some, but when I bought my car at Patriot Subaru in North Attleboro, MA, it was a refreshing break from the mold. One of the first things you'll learn when you talk to your salesperson is that they are paid salary, not on sales commission. It changes the experience because you can lower your defenses a bit, and understand they just want to help match you to the perfect Subaru (used or new) that is right for you. They have no personal incentive to sell you into a car that exceeds your budget. I dealt with the dealership manager Jim Connolly, and my sales person was Bruce Grabert. They were both friendly open and honest about the cars they had to offer me. Bruce really walked me through all the details. He was very knowledgeable, patient and generous with the time he spent with me. We ultimately identified a perfect used vehicle that met my needs. When I came to pick up my car (in a snow storm), they had it ready for me with tons of attention to detail. They had washed/waxed the vehicle professionally, and they did such a deep detailing job on the interior, that it looked like a brand new vehichle. They installed my accessories for me, and their tech genius helped me quickly learn all the tech features in my new vehicle so that I drove away comfortable and knowledgeable about the operation of my car. I would highly recommend my family and friends to go to Patriot Subaru to buy a car. Great people. More
Great Experience !!!! I purchased my Subaru from them and the dealership was the most professional dealership I have ever dealt with. The salesman Patrick was very helpful I purchased my Subaru from them and the dealership was the most professional dealership I have ever dealt with. The salesman Patrick was very helpful and made my buying experience very easy. I drove almost two hours each way to purchase my Subaru and it was well worth the drive. Patriot Subaru is a 5 star dealership if you are looking for a new vehicle it is great a place to purchase one. More
"IMPRESSED!" And "HAPPILY SURPRISED" I might add. As I never had test driving ( never mind owning??) any model of Subaru on my Bucket List, that day or ever. Aft And "HAPPILY SURPRISED" I might add. As I never had test driving ( never mind owning??) any model of Subaru on my Bucket List, that day or ever. After a long MLK Monday of visiting and test driving other vehicles (on my list) to urgently replace my recently totaled 08' BMW, Dave Sacco greeted us with a warm handshake and a friendly and charismatic smile as I sat in the driver's seat of a 2017 Outback on the showroom floor. I was immediately surprised at the overall quality of construction, interior size, ground clearance and simplicity of the dashboard as compared to others we had driven prior that day. Also impressive was the maneuverability, quiet ride, awesome stereo system as we took it for a spin on 295 back to the dealership via the country roads of Cumberland RI. Dave's instruction and ease of operation of all the "bells and whistles" along with his helpful assurance in learning all things Technical on the Outback was apparent. Thanks Dave! 0% Financing and the deal was quickly and kindly sealed with Shawn in Finance. Thanks for the ease and speed of bringing it all together so quickly. We left MLK Monday evening with a brand new 2017 Outback Limited and as NEW members of the Subaru Family! Looking forward to a long and happy relationship! The LKYWMN More
So worth the drive There are two local Subaru dealerships near my home but I was not satisfied with the deal I was quoted, the response time and the professionalism one There are two local Subaru dealerships near my home but I was not satisfied with the deal I was quoted, the response time and the professionalism one would expect when making a major purchase. I heard about Patriot Subaru from an inquiry request on the internet for a particular color Outback. They responded immediately and were able to find the color I wanted... which wasnt an easy task! The sales team is fantastic! I initially worked with Ben who game me the deal I was looking for and he introduced me to Jason Roy who closed the deal. Jason was so patient with me as I waived back and forth on the color and the model Of course, I went with my first choice :). I have worked with quite a few dealers over the years but this is by far the most accommodating, professional and customer driven dealer. Kudos to Jason for making this such a pleasant car buying experience! Again, so worth the one hour drive! More
Best car buying experience of my life From the moment we set foot into the dealership and met with Sean we felt at ease and in great hands. He asked what we were looking for and listened. From the moment we set foot into the dealership and met with Sean we felt at ease and in great hands. He asked what we were looking for and listened. When he heard the features that made the difference to me he didn't try to up sell me at all but instead made sure I got all I wanted for the best price without bundling in things i would never use. He went above and beyond and was incredibly patient and professional and answered all my questions. Originally i wanted a wilderness green Outback but there were none in inventory so we settled on a red one. The next day he called when he noticed one came in on the truck unexpectedly and he held it for me. I was thrilled, there was no way i would have known that it came in but his dedication to customer service was unparalleled because he knew how much i wanted that color. I will definitely be back and be sure to refer my friends. More
Stress Free Car Dealership Experience When we decided to replace our VW Jetta TDI with a Subaru Forester, my husband heard from several coworkers/Subaru owners that we should go to Patriot When we decided to replace our VW Jetta TDI with a Subaru Forester, my husband heard from several coworkers/Subaru owners that we should go to Patriot Subaru for their excellent customer service. Pat Kelly, who welcomed us at the door on our first visit, proved them right. We test drove the vehicle with Pat and he made us feel very much at ease on each visit throughout the buying process. His follow up was outstanding, even on his days off, and his honest, easy manner was refreshing. We love our new Subaru Forester and look forward to staying in touch with Pat for future car purchases. It was also nice to meet Adam Arens who took the time to thank us and wish us well before we drove off with our new Forester. Thank you Patriot Subaru and Pat for understanding the value of relationships and making it an enjoyable experience! More
Jason Roy you rock and deserve 10 stars!! A huge thank you to Jason Roy our salesman, for his patience, professionalism, experience and going above and beyond. Jason showed us all the features A huge thank you to Jason Roy our salesman, for his patience, professionalism, experience and going above and beyond. Jason showed us all the features of the Subaru, as we never owned one. My husband and I felt so welcomed by Jason at the dealership, never pressured or hassled us. Jason was always attentive to our needs. He has great customer skills. He made sure he found the right vehicle for us with what we wanted. Jason was amazing he made it fun and exciting to buy a car for once in our lives! This was the best car experience we ever had. Not only was he an outstanding salesman but by the end of the deal we ended up with a friend. Thank you Patriot Subaru for having a great salesman like Jason. More
Warning to stay away In September 2016, we purchased a to-be-delivered Forester from Patriot’s North Attleboro location, executing a contract specifying the car’s VIN numb In September 2016, we purchased a to-be-delivered Forester from Patriot’s North Attleboro location, executing a contract specifying the car’s VIN number and price and offering a deposit on our credit card. When the car arrived at the dealership in October, Patriot suddenly demanded we pay an additional $1000 above the contract price. When we refused to be shaken down, they reneged on the contract and sold our car to another buyer. (Those who doubt something that sordid could actually happen are invited to consult our filings with the MA attorney general’s office and the U.S. Consumer Financial Protection Bureau.) It wasn’t an instance of a rogue employee. Patriot’s owner, an Adam Arens, drove this bus. Where we come from, a real man behaves with integrity and honors his commitments. We strongly advise having NOTHING to do with either the North Attleboro or Saco dealerships. More
Poor Service and Communication People at Patriot Subaru were always friendly - other service aspects were sub-par. Car was supposed to be in service for 3-4 days. Ended up almost People at Patriot Subaru were always friendly - other service aspects were sub-par. Car was supposed to be in service for 3-4 days. Ended up almost a full 10 days. I was promised phone calls by end of day - no one called. I had to call and get updates, and even then needed tp be called back because they could not tell me status. They send numerous emails and a phone call prior to an appointment to confirm - but do not take the time or have the consideration to call and update you on the status of the work on your car, especially when time frames are not being met. I had made an appt and requested a loaner car. I informed the person who called me the day before that I requested a loaner - and when I show up first thing in morning - they have no loaner. So I need to leave and come back later that night. No consideration of the inconvenience and my time. Daytime running light issue - had car in twice for this - and both times they said it was fixed. Both times it was not fixed and they still do not work. Issues happen and people make mistakes - but Patriot Subaru doesn't take any responsibility or try to make it right. All they do is say they are sorry. No pro-active assistance, no coupons or discount. No p[hone call from a manager afterwards to apologize. Bring your car elsewhere, unless you want headaches. More
A Forester finds a home in Vermont Living in southern Vermont is not easy driving. The weather on South Hill in Readsboro is extreme. We have mud season, daily snow, and ice storms. T Living in southern Vermont is not easy driving. The weather on South Hill in Readsboro is extreme. We have mud season, daily snow, and ice storms. The mountain I live on is 2,000 feet above sea level. I drove a Ford Explorer and it was dependable and got me where I had to go. Having a vehicle for ten years means I invested a lot of money in maintenance and repairs and after the transmission broke for the second time I found myself seeking a new car. I had a Subaru 4 door sedan, turbo when I lived in Connecticut and loved that car. I see Subarus driving all around Vermont. Knowing this I can buy one because the brand is tried, tested, and true in Vermont climate. This was my chance to go back to my first love, Subaru. I contacted Pat Kelly at Patriot Subaru, North Attleboro, Massachusetts. Pat worked with me to select an awesome 2017 Subaru Forester. He made working through the financial protocol less stressful and worked with me in a respectful manner. I was especially surprised and pleased to find out that Pat Kelly was driving my new Forester to Vermont. We met at the Bennington Motor Vehicle and together we registered my car. He put my plates on, explained all the options on the car, and even hooked up my Bluetooth telephone! All I had to do was get in my 2017 Subaru Forester, and drive away. I am very pleased with the Customer Service I experienced from Patriot Subaru; I will recommend my family and friends. And to Pat Kelly, A heartfelt thanks. Respectfully, Deborah Bouchard More