Patriot Subaru
Saco, ME
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246 Reviews of Patriot Subaru
Extremely pleasant and friendly salesman-smooth transaction. Will go back again and send all my friends and family looking for a vehicle. Two thumbs up! transaction. Will go back again and send all my friends and family looking for a vehicle. Two thumbs up! More
I did not purchase my vehicle at Patriot Subaru, but it is convenient to where I live, so therefore most of my maintenance gets done there. Just today I was in for a State Inspection. All of the staff wa is convenient to where I live, so therefore most of my maintenance gets done there. Just today I was in for a State Inspection. All of the staff was friendly and engaging their customers. They always try to keep the customer informed with what they feel is best, but don't always push their opinions on you either. Patriot Subaru stands above the rest because they also give back to their community. I've been in the dealership multiple times when events were happening. This morning they had breakfast available for their customers, and were also conducting a food drive for a local center. I've yet to have one bad experience at Patriot, and I have a hunch that I will not have that bad experience. I appreciate all the work they do and the way they treat their customers. When I was walking out after having my car inspected for the State, I was very surprised to hear that I didn't owe a penny. She said she needed my signature, and that I was all set. I mentioned "I haven't paid yet". She said you don't have to for a State Inspection. These are the sorts of "little things" that make Patriot a great place to do business with. And, to boot, they even washed my car! I highly recommend Patriot Subaru! More
I live in Boston and have always heard great things about Patriot Subaru. In an effort to avoid the drive to Saco, I decided to try IRA Subaru in Danvers, MA first. This was a bad decision. IRA Subaru has co Patriot Subaru. In an effort to avoid the drive to Saco, I decided to try IRA Subaru in Danvers, MA first. This was a bad decision. IRA Subaru has condescending managers, unknowledgeable sales reps, and worst of all, they were showing cars I was interested in after I had just test drove them and was in the process of discussing prices with their manager. In fact, this happened twice in the short time I was at the dealership and two cars were sold out from under me. Following this frustrating experience I decided it was time to drive to Maine and check out Patriot Subaru for myself. Let me start by saying that I am SO happy that I did. The costumer service at Patriot Subaru was unbelievable. All of the employees look genuinely happy to be working there and helping you with your car needs. I was greeted by multiple employees and offered refreshments before I even met Jackie Parker, the sales manager that I worked with directly. When I did meet Jackie I felt that no question I asked could be too silly, and I did not feel that I was being rushed into make any decisions. She was honestly wonderful and so knowledgable. My appointment went very smoothly, I test drove the car that I was interested in (my new car!!), and was given a full run down on every amenity the car had to offer. When we returned to discuss prices, the car was not immediately taken out for another test drive like in Danvers, and we came to an easy understanding that I would be purchasing the car and how I would be doing it. It was at this point that I met Tony Roberts. He was also wonderful! Between his easy going personality and obvious experience in explaining how everything would work, I felt completely comfortable working with him, despite my inexperience with such matters. When everything was settled, Jackie even personally helped me to return my rental vehicle and get back on the road to Boston. Overall, I recommend this dealership with confidence and cannot imagine that anyone would have any less of an amazing experience at Patriot Subaru. More
Jackie sold my husband and I a 2013 legacy. My husband email and talked back and forth with Jackie. She is such an AWESOME sales person. She could answer all our questions. I would recommend Jackie and Pa email and talked back and forth with Jackie. She is such an AWESOME sales person. She could answer all our questions. I would recommend Jackie and Patriots Subaru to anyone. Had the best experience ever !! Thanks Jackie The Lachance's Alicia,Mike and Kelsey More
I had a really great experience at Patriot Subaru in Saco, ME. What really drew me to Patriot Subaru in the first place was Jackie. She was quick to respond to my online inquiry, and she was just exce Saco, ME. What really drew me to Patriot Subaru in the first place was Jackie. She was quick to respond to my online inquiry, and she was just exceptional. Very friendly and knowledgeable, and I really appreciated her down-to-earth personality. All the people that I met at Patriot Subaru were friendly and helpful. Jim, the salesperson who sold me the car, was also very nice. He seemed very up front and honest and not pushy at all. David, the individual who wrapped up the paperwork and financing aspect of the sale, was also great. Thank you, Patriot Subaru! More
This is our second Subaru from this dealership. We are now a 2-Subaru household. We would not go anywhere else and we will never have a different make of vehicle. Patriot Subaru is the best experience we now a 2-Subaru household. We would not go anywhere else and we will never have a different make of vehicle. Patriot Subaru is the best experience we have ever had in our 40+ years of purchasing/leasing automobiles. You feel appreciated when you leave. I would highly recommend this dealership to anyone. More
Wow, Where do I begin? What an awesome place with great friendly staff! Jackie, Megan and Lonny were so helpful, pre approved me by phone/internet. My car (Hyundia)had just been an accident and was totaled friendly staff! Jackie, Megan and Lonny were so helpful, pre approved me by phone/internet. My car (Hyundia)had just been an accident and was totaled. I was without wheels!They even offered to come get me, I live 2 1/2hrs away!Once I got there,Jim Connolly helped me out finding the car I was looking for. All paperwork was a breeeze, David was informative and helpful with that. I bought a 2013 Impreza 2.0i Subaru. I love it and it defiantly makes me feel safe! Thank you all again, I will be back to buy a car for my son! Julie Howard and family More
I initially contacted the dealership through an internet search and was in contact with Jackie Parker who is in charge of internet sales. I knew the car I wanted and made an appointment to test drive. I wa search and was in contact with Jackie Parker who is in charge of internet sales. I knew the car I wanted and made an appointment to test drive. I was disappointed when I arrived to find that the car was not in a condition to be test driven and that I would have to return to drive it. I was able to see the car and let the salesman know that the scratches on the car would need to be fixed if I were to purchase the car. Unfortunately, as the process progressed the brunt of communication was left to me to reach out to the salesmen to check on the progress of the repairs. While the repairs took longer than they should have, they were finally done and I could pick up my car. Before doing so, I sent an email to Jackie to let her know that my interactions with the two salesmen I had been dealing with were less than ideal. My experience with her was positive and I had hoped for the same from all the staff but was disappointed to have less than positive communications with others. I noted at least two comments were made to or about me by the salesmen that were sexist in nature and derogatory. When I picked up my car, to my surprise, I was verbally assaulted by the sales manager, Lonny Martin who had apparently read my email intended for Jackie. He proceeded to berate me for over a half an hour and ended by telling me to "get over the women's lib crap" and "just take your keys". Needless to say, I was astounded to be spoken to in such a hostile manner from someone who is in customer service especially on such a topic. I would never purchase a vehicle from them, get service there or recommend anyone else to. This was certainly the most expensive and disappointing interaction I have ever had with someone in the service industry. After sharing my experience with coworkers, I learned that I am not the only person to have had this type of experience and disappointed that this type of salesperson is allowed to continue treating people in such a negative and unprofessional manner. More
The fact that they all work as a united team was great, no need to only talk to one sales consultant. They were all friendly and knowledgable about the vehicles they sell and all seemed to drive Subaru so no need to only talk to one sales consultant. They were all friendly and knowledgable about the vehicles they sell and all seemed to drive Subaru so we could take their recommendations seriously. So much better than the other local Subaru dealership in South Portland. More
Best buying experience in 40 years of buying new cars. I knew what I wanted after test driving many cars and purchsed my new Subaru Outback 2.5 limited with sunroof and nav over the phone with Jackie Parker knew what I wanted after test driving many cars and purchsed my new Subaru Outback 2.5 limited with sunroof and nav over the phone with Jackie Parker. She was great to deal with and made the buying experience fast and professional. When I arrived at the dealership, I met Jackie and she introduced me to David Shoemaker who handled the paperwork. This was done in a fast and professional manner. Jackie then went over the features of the car and I was on my way. Look forward to buying my next car from Patriot Subaru. More