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Patriot Subaru
Saco, ME
327 Reviews
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327 Reviews of Patriot Subaru
February 04, 2011
My experience with Vinnie at Patriot Subaru was top notch! They are very professional, and were able to get me the vehicle I wanted. The sales process was seamless from start to finish. They made every notch! They are very professional, and were able to get me the vehicle I wanted. The sales process was seamless from start to finish. They made everything with the purchase extremely easy, and transparent. I have recommended several family, and friends to Vinnie & Patriot Subaru for both sales and service. The best part of the purchase was after the sale. Continued excellent communication, and support is extremely valuable. More
by buzzkill
Employees Worked With
Vinnie Martorano, Vinnie Martorano
February 04, 2011
Vinnie worked really hard to get me a good interest rate on my loan and he got me a great deal on the car. This is the second car I have bought from him. He went above the call of duty and argued for a bett on my loan and he got me a great deal on the car. This is the second car I have bought from him. He went above the call of duty and argued for a better rate because the worst thing on my credit wast't really my fault. More
by kame24
Employees Worked With
Vinnie Martorano, Vinnie Martorano
February 04, 2011
I started my relationship with Patriot a number of years ago when I bought Vinnie Martorano's old car (2005 Legacy GT LTD). I got a great deal on the car at that time, it was in awesome shape, and it was e ago when I bought Vinnie Martorano's old car (2005 Legacy GT LTD). I got a great deal on the car at that time, it was in awesome shape, and it was easy to buy. A few years later I was tempted with an offer on a 2009 turbo legacy that I just couldn't pass up. I bought the car, my wife bought an outback, and the professionalism and lack of BS with negotiations led me to recommend a few of my friends purchase from the same dealer. I was talking with Vinnie about this recently, and we think at least 8 cars have been sold because of my positive experiences and the resulting recommendations. Vinnie has always been friendly, courteous, and fair. I wouldn't hesitate to send my friends to him, and that's not something I'd do lightly. Vinnie is awesome. He's energetic, charismatic, and he's like that after the sale too; we've talked plenty of times about cars, hobbies, etc, with no intent on my part to buy a new vehicle. It's easy to see that Vinnie loves his job. I've had good experiences at Patriot but Vinnie really sells it for me. I don't trust anyone with my hard earned dollars, but do your research, get an idea on what a good price is, then go talk to Vinnie and see how the numbers match up. I think you'll be pleasantly surprised. More
by C.Pop
Employees Worked With
Vinnie Martorano, Vinnie Martorano
February 04, 2011
I just recently bought my third vehicle from Vinnie and the folks at Patriot Subaru and, not only will I continue to buy Subarus for a hundred reasons, I would ONLY buy from Patriot - and Vinnie for as lon the folks at Patriot Subaru and, not only will I continue to buy Subarus for a hundred reasons, I would ONLY buy from Patriot - and Vinnie for as long as he works there. In each of my three experiences buying there, I have found that Vinnie, his colleagues, and the finance manager bend over backwards to make sure that I get a price I'm comfortable with and have a positive experience. I have never felt pressured, nor have I been neglected in any way. As a matter of fact, before buying my 2010 Forester I was very impressed by how patient Vinnie was during my many phone calls to him as I was researching and deliberating my decision of which new vehicle to buy. He made sure that I got an AMAZING trade-in value for my Legacy and a great monthly payment - not to mention a car that I love. In the past 5 years I have referred about 7 friends and colleagues to Vinnie and Patriot Subaru and no one has been disappointed with their car or with their buying experience. Everyone is so friendly and welcoming - even when I am simply there for service - that it almost feels like family. I highly recommend Patriot Subaru, and Vinnie in particular, for exceptional customer service. More
by dantedog
Employees Worked With
Vinnie Martorano, Vinnie Martorano
February 04, 2011
From the moment I walked in Patriot it was a completely different experience then any I have had at a car dealership. The whole process was smooth, comfortable and relaxed. Walking in the door I was different experience then any I have had at a car dealership. The whole process was smooth, comfortable and relaxed. Walking in the door I was greeted by Vinnie. He was polite and friendly. Having already been to another Subaru dealer as well as much online research I had a fairly good idea of what I was looking for. After going over my list of wants and my desired monthly payments the team set out to make it happen. I FINALLY decided between 3 different cars (I'm not kidding it probably took me a good hour!) all the while Vinnie, Brian and Keri worked with me to make sure I was happy with my decision. I never once felt pressured, hassled or anything less then in the hands of a team that legitimately wanted to ensure an amazing experience for me. Being curious as I am, everything I had questions on (including what affects trade-in value) were patiently answered. I have never had such an amazing car buying experience. The comfort and sense-of-humor possessed by Vinnie made this purchase surpass most of the customer service experiences I have had in a long time and certainly far beyond anything I would expect from a dealership. I left feeling very taken care of and confident that I had purchased the right car for me and my budget. When I am ready for another purchase I will save a lot of time and headache by heading straight to where I know I'm more than a walking dollar sign. I have and will continue to recommend Patriot Subaru and Vinnie to all of my friends and family!! I could not be happier and I know that anyone who visits there will be in great hands. Usually in dealerships you are expected to give respect and none is given in return. This is not the case here, give respect and it will be given back many times over. More
by logiewoo
Employees Worked With
Vinnie & Keri, Vinnie Martorano
January 26, 2011
I bought a new Subaru Outback from Patriot Subaru recently. First, let me say I love the car. However, the buying experience at Patriot was a different story. The sales person was very pleasent at fi recently. First, let me say I love the car. However, the buying experience at Patriot was a different story. The sales person was very pleasent at first, but then turned very rude and resorted to high pressure and intimidation tactics that made me very uncomfortable when I said that I wanted a day or so to think it over. This was my first new car buying experience and I don't ever want to go through that again. I would purchase another Subaru without reservation, but certainly won't ever be going back to Patriot, not even for service. More
by maureenhopkins
Employees Worked With
Jessica
January 20, 2011
When searching for a new vehicle we read many good reviews about this location. After the initial greeting, which seemed genuine enough, it just went down-hill from there. We made it know that we were reviews about this location. After the initial greeting, which seemed genuine enough, it just went down-hill from there. We made it know that we were very interested and if the right price was found for the right car, we would consider buying it. This was a first new car purchase for my GF, and she was very nervous. They were polite until we simply asked to sleep on the numbers. They blew up like the fourth of July. We asked for a quote, to see where our numbers stood. The nice lady brings back a sheet and said that they can do a credit check and get us some numbers if we sign on the line. After not saying much to this point I perked up and made sure to ask "now if she signs on that line, it does not mean that we are buying the car correct? It is just giving you permission to check her credit and we do not have to accept the price correct?" The answer I got was "yes, this is just to check the credit, and it does not mean she has to buy the car. At one point I mentioned that we had been there for quite some time, hoping to let the salesman know that we were getting irritated with the 2 hours in the dealership. He responded with "you would take a lot longer if you were buying a house". I was like HUH? What does that have to do with anything. After the numbers came back, she asks if we like them. My GF decided that she liked the numbers, but wanted to think about such a large purchase further. After telling this to 2 different people, multiple times, they bring the keys to the new car and place them on the desk. They say congrats on your new car. At this point we ask to take the quote with us so she can show it to her father. They continually ask "what is wrong with the price". I smirk because we are tired and this is getting ridiculous. The they ask us to come into a room off of the showroom. We are again drilled by 3 different people this time as to why we are not buying the car. At this point we have had enough, but they continue to push. I interrupt the pushy salesman, and let him know that at least 9-10 times my GF has let THEM know that she wants to check the numbers with her dad, and would like to go. This arrogant individual leans forward and tells me that "We never told him..." At this point I stand up and politely tell the salesman that I will be outside in our car. Could he please let me know where the keys are. He stands up and says "no problem, the keys are on the counter buddy" hahah I was like WOW... this person has some major issues with rejection. I walk out of the room, grab the keys off the counter, and am smirking because I have NEVER been treated with such disrespect in my life. As I get to the outside door the Sales Manager says very loud in my direction "what is your problem". I turn around and ask what he is talking about. He tells me that I have been smirking and being disrespectful to his sales people all night. I tell him we have been there for over 2 hours (I have proof because of multiple phone calls to family members) and are ready to go. We have been pressured, and treated very poorly. This is when it gets good. He looks at me and tells me that when we signed the sheet that we signed, it usually means that we are buying the car. (we hadn't even gotten a quote yet!! I explain to him that we specifically asked, and the sales woman told us that it was only to check out credit. He tells me "well I wasn't in the conversation, so I do not know what was said." I tell him that I just informed him what was said. He tells me he doesn't believe me. It was just them that My GF came out of the room all flustered. We turned to notice the dealer putting the plated back on our car. Really? We hadn't even said we were buying the car yet. I informed them to have a good day, and we left. On the way to the car, I was told by my GF that she had to argue with the salesman to get him to print the quote. We were planning on buying the car, AFTER she had talked to her dad. I gave this review the short version, but there were many other things that were done to us that were completely disrespectful with no regard for our wishes. They had a car sold, if they had just let us think about it and come back. Not only did they loose a sale, but I will be spreading the word to everyone that I know that this dealership gets POOR marks across the board. DO not buy anything from these individuals. I can not imagine a worse experience for a first time car buyer. More
by surfskiguy
Employees Worked With
Vinnie
January 19, 2011
We recently bought a Subaru Impreza here, after searching other dealerships. Patriot subaru was, by far, the best dealership we have ever had the pleasure of working with. Their prices were the lowest arou other dealerships. Patriot subaru was, by far, the best dealership we have ever had the pleasure of working with. Their prices were the lowest around and their customer service was outstanding. We were not hounded in the parking lot the minute we drove in like were were at Pape Subaru, which was a blessing. Corey greeted us with a smile and a friendly Maine "How's it going?" and worked with us every step of the way. He was truly amazing. He listened, he could answer every question we had, and was honest. He found every military discount and rebate available for us, and didn't give us the "How much do you want to spend?" spiel. He straight up gave us the lowest possible price, and we commend him for that. His outgoing personality and knowledge is what keeps us coming back. We always ask for Corey, and when it comes time to purchase our next Subaru, we know who we will be purchasing through. Thank you, Patriot Subaru, for employing such great people. More
by pick27d
Employees Worked With
Corey Creteau, Corey Creteau
January 17, 2011
My husband and I bought a used vehicle from Patriot Subaru in February of 2008. We were really pleased with Doug, our sales associate as well as the sales manager and the finance manager. I have brou Subaru in February of 2008. We were really pleased with Doug, our sales associate as well as the sales manager and the finance manager. I have brought my car there for oil changes and an inspection. I am always pleased with the service. EVERYONE is extremely friendly. Today my husband and I returned to purchase another used vehicle and were again impressed with Doug and the other associates. Patriot Subaru is a really great place to do business. They truly strive to be conscious of your budget and get you the best vehicle for your money. They listen which is really important. They also are sincere in in making their customers satisfied so that they come back. Great place to buy a car! More
by toujoursapres
Employees Worked With
Doug, Doug Johnson
January 17, 2011
We worked together for approximately two weeks to finally reach agreement that was good for both parties. Patriot Subaru employees were all terrific from the yard man to the financial director. It was not an reach agreement that was good for both parties. Patriot Subaru employees were all terrific from the yard man to the financial director. It was not any easy purchase for me but it was enjoyable. More
by famolare
Employees Worked With
Tony Roberts & Vinnie Martorano, Vinnie Martorano, Tony Roberts
