Grubbs CDJR of Wichita Falls

RUN FROM THIS CROOKED PLACE! ! High pressure, lies and deceit. Starting with Joe Redwine (Sales Manager and top tier liar), all the way down to the salesguy. My wife and I made th ! High pressure, lies and deceit. Starting with Joe Redwine (Sales Manager and top tier liar), all the way down to the salesguy. My wife and I made the mistake and purchased 2 vehicles from them in DEC(Almost $180k). It was ok until we got in the finance office and after telling the finance guy no, no, no, I was so tired and hungry and just wanted out of there, we caved just to get him to shut up so we could go home and it was downhill from there. Within a few days we called back to cancel the B***S*** wheel and windshield warranty that was close to $4,000. They came up with every excuse and told us over, and over and over it was being cancelled. Now its 5 months later and are telling us it is not cancellable? SCAMMERS!!! ALL the things that we were promised/told would happen, DID NOT!! They did not follow through with any promise they made. On both vehicle's sticker was a $1499 dealer ad that was supposed to include all-weather floor matts... We never got a set for either vehicle(and of course charged for them)!! As far as going to GM? He is impossible to get hold of and too big of a coward and refuses to man up and call me directly. They need to teach their employees how to call out, NONE of them seemed to know how.....NO ONE!!! Save yourself the grief and anger.............GO SOMEWHERE ELSE!!! More

We recently had the pleasure of working with Claston, and the experience was outstanding from start to finish. Claston was professional, knowledgeable, kind, and helpful while maintaining excellent communica the experience was outstanding from start to finish. Claston was professional, knowledgeable, kind, and helpful while maintaining excellent communication. What really stood out was his honesty, kindness, and patience throughout the process. There was never any pressure. The entire buying experience was smooth, transparent, and actually enjoyable. Claston took the time to send photos and videos of the interior and exterior to confirm the vehicle was without any flaws before we drove four hours to the dealership. This really helped us to build trust with Claston before even getting to the dealership. We couldn’t be happier with our new Ram RHO. If you're looking for someone who truly cares about customer satisfaction and goes the extra mile, l highly recommend working with Claston. I would absolutely return - even making the eight hour round trip - for my next vehicle to work with Claston! More

Everybody was amazing. They got to my vehicle quickly and made me feel very comfortable. They got to my vehicle quickly and made me feel very comfortable. More

Too many visits and after this last visit to service center, technician said it was repairable.. center, technician said it was repairable.. More

Worst experience ever. What could go wrong went wrong. Lots of excuses no solutions. Never again with that dealer What could go wrong went wrong. Lots of excuses no solutions. Never again with that dealer More

I bought a used car and shortly after I drove it off the lot on 12 20 2024, check engine comes on, they reset the light and I drove it again that afternoon and check engine light comes on. They replaced tur lot on 12 20 2024, check engine comes on, they reset the light and I drove it again that afternoon and check engine light comes on. They replaced turbo. And now catalytic converter. They called yesterday and said car may be ready today, 3-22-2025. 2 days after the certified used car warranty expires. I was told they were waiting on parts longer than it took to fix car each time I had it in the shop. More

My car was not fixed correctly. I spent 3,000 and the car is in the same condition I spent 3,000 and the car is in the same condition More

Kristina did a great job. Took care of my vehicle in a very timely manner. Took care of my vehicle in a very timely manner. More

I am very thankful for Tammy and her service team. She always kept me updated and did what she said they would do. Thank you. She always kept me updated and did what she said they would do. Thank you. More