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Paul Conte Cadillac - Service Center

Freeport, NY

4.6
1,339 Reviews

1,339 Reviews of Paul Conte Cadillac - Service Center

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May 03, 2021

Problems were addressed and I was out before my estimated time. For the most part I always get good service.Nothing bad to report on. More

by SMILEY9806
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2021

I had a constructive conversation with Shai about a problem with my wheels and a past service mishap. He was very responsive to my questions offering many options for me to improve on my car's (2017 CT More

by Pat1c1
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shai Nadav
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cusumano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nayeli Escamilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2021

The work is dun verry professional.u don’t have to worry about that.Paul Conte is on your side thank you.for the service.vehicle perform very well. More

by GospelNewbirth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Giannini
April 30, 2021

John and Danny great guys clean restrooms & waiting room. All repairs Dun well Car washed windshield wiper full check air in tires paper matThank you Bob Gunther. More

by BOBBYGUNTHER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cusumano
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 29, 2021

Excellent service and extremely easy to make an appointment. I have two Cadillac’s and never any problem getting the work done right. Thank you. More

by Seth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cusumano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nayeli Escamilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Gimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 29, 2021

Excellent service always. But the charge for holding the Excellent service always. But the charge for holding the loaner a day or two after the car is ready I’ll never pay that sorry. More

by DAHNTAYBELLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shai Nadav
4.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Rudden
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Gimenez
4.0
This rating includes all reviews, with more weight given to recent reviews.
April 29, 2021

I brought my 2017 CTS to have the front-left rim straightened out. After the job was done and bill paid, I received my car in the front lot and had to deal with several noticeable problems: I More

by Pat1c1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shai Nadav
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Paul Conte Cadillac responded

Thank you for the feedback. I am very sorry you were unhappy about some of the aspects of your last service visit. Thank you for taking my call today. It was a pleasure speaking with you. If you have any further questions please don't hesitate to contact me. Shai Nadav Service Manager 5168680530

April 27, 2021

Superb,very professional.made sure that all my issues with the vehicle were resolved before returning it.Danny made sure to keep me up to date as to status of my repair. More

by Steve B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 24, 2021

I was disappointed the negotiated unlimited services and NYS inspections was not put in writing, but, rather I was told i needed to rely on the Paul Conte reputation. More

by EADAMS1
Recommend Dealer
Yes
Employees Worked With
Sam Manning
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 22, 2021

First, darling with Ryan is a pleasure. He is kind, understanding and efficient. My situation was taken care of right away and I was able to leave in a reasonable time. More

by AMILG
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ryan Gimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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