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Paul Miller Ford
Lexington, KY
80 Reviews
We've been proud to serve the people of central Kentucky for three generations, and we're honored that you're here. You're only a click away from finding your perfect vehicle, scheduling a service appointment, or starting the financing process. If there's anything we can help you with, please don't hesitate to contact us. We look forward to taking care of you and your vehicle.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 PM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
By Type
Showing 80 reviews
January 17, 2026
Brenna was an outstanding salesperson to work with and absolutely deserves five stars. She was extremely responsive throughout the entire process and communicated clearly every step of the way. Whenever s absolutely deserves five stars. She was extremely responsive throughout the entire process and communicated clearly every step of the way. Whenever she didn’t immediately have an answer to a question, she went out of her way to find the right information and follow up quickly. She was consistently polite, professional, and knowledgeable about the product, which made the car-buying experience smooth and stress-free. I truly appreciated her transparency and attention to detail. I would highly recommend Brenna to anyone looking for a great experience when purchasing a vehicle. More
by Unknown
Employees Worked With
January 15, 2026
Brenna was so awesome! She was very patient with us and she was able to track down my husband’s dream truck! I can’t recommend her enough to who is thinking about purchasin She was very patient with us and she was able to track down my husband’s dream truck! I can’t recommend her enough to who is thinking about purchasing from Paul Miller Ford. We had such a great experience. Thank you! More
by jourdan_osborne
January 11, 2026
Brenna was my sales person and she really went above and beyond to make sure i got the best deal, she is kind and professional it was such a pleasure to do business with beyond to make sure i got the best deal, she is kind and professional it was such a pleasure to do business with More
by morrasph
January 06, 2026
I had a great experience with Paul Miller! I left in 2 days with my dream car thanks to Will Fox being efficient and willing to work with me. I left in 2 days with my dream car thanks to Will Fox being efficient and willing to work with me. More
by jallietodd21
Employees Worked With
January 06, 2026
Update 1/6/26: Still waiting to get my car back since 11/18/25. I tried everything to get a manager to call me with no success. Being paying the car payments on top of the car rental. They claimed that i 11/18/25. I tried everything to get a manager to call me with no success. Being paying the car payments on top of the car rental. They claimed that in almost 2 months with the car they can't find the problem. Losing so much money with this car rental that this is worst than horrible. I'll no choice but to spend more money and hire an attorney. Stay away everything is good till you need them. Horrible experience so far. My son and I bought a used 2020 Explorer platinum from this dealership. We decided to do it because it was a reputable place and they got the buy the promise policy. Saw it on line and bought. We live about 3 hours away. When you turn on the explorer a check lamp system light came on and then turned off. 30 minutes out and the headlights shut off. We had to drive home over 2hrs with no headlights. Called the salesman and told him and said that they were going to fix it. Made the appointment and the gave me a f150 as loaner. Called 2 hrs later said it was fix. Picked it up and 2 hrs into the trip warning light came back on and again no headlights. Called, texted and I got ghosted. 4 week ago after trying get a manager finally a lady from service setup another appointment. I went and when the salesman saw me turned white and asked what I was doing there. I explained left the explorer and left this time with no loaner. 4 weeks later they still got my car, Called service department and no one knew where the vehicle was. After a few phone I calls a service lady Rebecca got with salesman because she couldn't figure out which service department had it. No answer still, they still got the vehicle. I have done 2 car payment but with no car. No manager yet cared to call. Stay away from this dealership More
by jrm8803
Employees Worked With
Other Employees :
Owen Alcorn
January 05, 2026
Our sales person was very knowledgeable and understanding. She made the purchasing process wonderful and I highly recommend her and hope to do business with her in the future. understanding. She made the purchasing process wonderful and I highly recommend her and hope to do business with her in the future. More
by Pam Jolly
January 04, 2026
Perfectly accommodating to my needs! The whole staff was super friendly and worked to meet me where I needed them to! Yasser was really awesome at making me feel comfortable with my deci The whole staff was super friendly and worked to meet me where I needed them to! Yasser was really awesome at making me feel comfortable with my decisions without pushing me into anything I didn’t want. More
by Malia
December 31, 2025
Brenna, best in the business in customer care. Was up front and honest throughout the process. Will recommend both Paul Miller and their specialists. Thank You Was up front and honest throughout the process. Will recommend both Paul Miller and their specialists. Thank You More
by Ddelier2
