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Paul Miller Ford
Lexington, KY
106 Reviews
We've been proud to serve the people of central Kentucky for three generations, and we're honored that you're here. You're only a click away from finding your perfect vehicle, scheduling a service appointment, or starting the financing process. If there's anything we can help you with, please don't hesitate to contact us. We look forward to taking care of you and your vehicle.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 PM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
By Type
Showing 6 service reviews
March 17, 2026
I recently came in for service on my truck, Wan showed exceptional customer service! Answered every question I had while being patient and thorough. Paul miller is very lucky to have him!! Thank you Wan f exceptional customer service! Answered every question I had while being patient and thorough. Paul miller is very lucky to have him!! Thank you Wan for all of your help More
by 22ladyluck
Employees Worked With
February 21, 2026
After talking to Rob in service, I felt taken care of , I just knew he would fix my JAYCO Motorhome back to where it was at before the vandalism someone did to it. He’s kept me updated and that’s a blessin just knew he would fix my JAYCO Motorhome back to where it was at before the vandalism someone did to it. He’s kept me updated and that’s a blessing! I trust him and Paul Miller Ford! I will recommend them every time! Thanks Rob !❤️. Linda Shelburne More
by lsshelburne
Employees Worked With
Rob in service
July 04, 2025
I did my oil changes and Mr. James Sweet is really real being so sweet and accommodating supportive and give suggestion good for my vehicle. The services is done as as time given James Sweet is really real being so sweet and accommodating supportive and give suggestion good for my vehicle. The services is done as as time given very good performance. Good job Mr. James for giving an excellent services and satisfaction to customers. In addition I was with Rebecca before but in conclusion both of them do a wonderful and satisfactory job to customers. More
by lornaraglin
Employees Worked With
Mr. James Sweet
September 16, 2023
Pretty sorry. Bought a used vehicle and extended warranty thru PM. Had some issues with AC and trans and dropped it off with service. After they had the car for th Bought a used vehicle and extended warranty thru PM. Had some issues with AC and trans and dropped it off with service. After they had the car for three weeks they notified us they fixed the AC and could not even diagnose the trans. After still having issues took it to a dealer in London, ky who found the AC system was grossly overcharged and simply serviced the trans. Thanks for PM for charging us a couple hundred so that we could turn around and pay someone else to fix the problems. More
by Robert
Employees Worked With
Service rep
June 15, 2023
Byron in the Ford Service Department is a true representation of what customer service should be. He is a true gentleman. Your dealership should be proud to have him on staff. John Barnette representation of what customer service should be. He is a true gentleman. Your dealership should be proud to have him on staff. John Barnette More
by johnbarnette
Employees Worked With
Byron
September 11, 2017
Unforgettable! My experience with the entire staff at Paul Miller was totally TREMENDOUS. From the time I entered the service center, I truly felt the entire staff My experience with the entire staff at Paul Miller was totally TREMENDOUS. From the time I entered the service center, I truly felt the entire staff was determined to make my experience and satisfaction priority ONE. Brittney, a service representative insured that everything I needed was taken care of, during this stressful time. She is an great asset to the Paul Miller group!!! A big whopping THANK YOU to everyone that made this a memorable experience. More
by bob1951
Employees Worked With
Keysha Smith
