Paul Miller Motor Company
Lexington, KY
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LED lighting. Absolutely had an excellent experience on my visit this week !!!!!! I had all LED bulbs installed in the headlights, low & high beam, fog lights, rear Absolutely had an excellent experience on my visit this week !!!!!! I had all LED bulbs installed in the headlights, low & high beam, fog lights, rear back up lights and the license plate lights. As I drove home last night I could see so much better than the factory halogen lights. What a difference the LED's make. The guys in the Top Shop and Fast Lane took excellent care of me and I appreciate them all very much, they truly do an awesome job when I bring Mother's Fusion in for service. See you all on March 11th, 2018 for my next Auto Butler appointment. Jeff Ross. More
Great service It’s always a pleasure to go to Paul Miller service. They keep my car running perfectly and always give me a free car wash when it’s done. It’s always a pleasure to go to Paul Miller service. They keep my car running perfectly and always give me a free car wash when it’s done. More
Always great service! I recently brought my Fusion in for an oil change and needed recommendation on new tires. Wally helped me select a new set of tires and I couldn’t be I recently brought my Fusion in for an oil change and needed recommendation on new tires. Wally helped me select a new set of tires and I couldn’t be happier with the selection. Wally even helped me find the rebate on the PMF Service website and made the process easy. Great customer service. More
Ford F-150 Josh Bailey and Joseph 'Beau" Smith are fantastic. I purchased a 2014 Ford F-150 with Beau and had accessories put on with Josh thru Top Shop. They re Josh Bailey and Joseph 'Beau" Smith are fantastic. I purchased a 2014 Ford F-150 with Beau and had accessories put on with Josh thru Top Shop. They really took care of me. Thanks guys for all you did. More
Professional Service!! Called for an appointment for repairs--rear defrost not working, and Driver Side Door linkage broken--on Monday afternoon, had it scheduled for the fo Called for an appointment for repairs--rear defrost not working, and Driver Side Door linkage broken--on Monday afternoon, had it scheduled for the following morning. Rolled in the next morning at 7:30 and was out the door before 11. More
Quick, easy, helpful and personable. For some reason I always seem to get Ernie Barber as my service advisor which has turned out to be very good on each occasion. My last visit was for For some reason I always seem to get Ernie Barber as my service advisor which has turned out to be very good on each occasion. My last visit was for Auto Butler and when Ernie told me it was ready and since it was very chilly that day he said he would have my 2017 Fusion pulled inside the service area so that it would be warm when I picked it up. Now that's both thoughtful and considerate. Much appreciated. Thank you Ernie. More
In person service was good, but took 2 weeks to talk to anyo I needed an oil change and tried to call to schedule it for 2 weeks. I left messages on the answering machine twice, no response. I tried online sched I needed an oil change and tried to call to schedule it for 2 weeks. I left messages on the answering machine twice, no response. I tried online scheduling at least twice, no response. I ended up calling a different department, and they walked over to Quick Lane and had them pick up my call. I am aware that appointments are not necessary, but last time I did not have an appointment, an oil change took over 3 hours. The person who finally answered and took care of me did a great job. Too bad it took so long to reach anyone. There are literally like 100 employees walking around Paul Miller at any given time. Perhaps one of them should be responsible for answering the phones at Quick Lane More
Awesome service!!!! I recommend Paul Miller anytime I hear anyone talking about getting a new/used vehicle. The customer service that I have received is by far one of th I recommend Paul Miller anytime I hear anyone talking about getting a new/used vehicle. The customer service that I have received is by far one of the best that I have ever received...no matter what product I purchased! The staff at Paul Miller are always willing to go the extra mile. I actually look forward to getting my car serviced...lol. More
Always treated nice I have been doing business here for 5 years. Always satisfied with customer service. Wally is always friendly and helpful. Do not have any complian I have been doing business here for 5 years. Always satisfied with customer service. Wally is always friendly and helpful. Do not have any compliants. More
rebecca in service Rebecca took care of me, well she has the last few years. Very very nice person. Always bubbly and never has had a bad or down attitude. Always upl Rebecca took care of me, well she has the last few years. Very very nice person. Always bubbly and never has had a bad or down attitude. Always uplifting. Paul Miller Ford is very lucky to have such a sweet person. More








