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Paul Miller Motor Company

Lexington, KY

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897 Reviews
Paul Miller has been serving Kentuckians since 1953, thriving under the same ownership for more than 60 years and three generations. Paul Miller offers a great selection of vehicles from Ford and Mazda, as well as numerous certified pre-owned makes and models in the Paul Miller AutoOutlet locations in Lexington. With its Fortune Commercial Collision and QuickLane service departments servicing all makes and models six days a week and Fortune Collision Centres located in Lexington, Frankfort, Nicholasville, Georgetown and Winchester, Paul Miller is dedicated to providing exceptional service to customers each and every time and are always welcomed with a five star experience.
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975 East New Circle Road

Lexington, KY

40505

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Showing 897 reviews

August 26, 2017

Salesman was very helpful. Travis's assistance with buying a used car was among the best ever. Helped us find the car for us. Helped find insurance we were willing to pay. Frien More

by Egroth
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Baney.
Aug 30, 2017 -

Paul Miller Motor Company responded

We are happy to hear that Travis was able to help you and your family in all of your vehicle needs! We look forward to having you back for your first routine maintenance appointment! Welcome to the Paul Miller Family!

August 17, 2017

Consistently very good Each time my Edge is serviced by Paul Miller Ford, it is a good experience. They are courteous, helpful, and make the experience a pleasure. Wally Bra More

by KenwickCat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wally Branson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2017 -

Paul Miller Motor Company responded

We are so happy to hear that Wally and his team were courteous and helpful when servicing your Ford Edge! We truly appreciate you as a member of the Paul Miller Family, and look forward to seeing you again!

August 11, 2017

Great place to spend an afternoon! Bought a gorgeous 2017 Mazda6 through Nick Marshall. He is a great salesman to work with and he made our day quite enjoyable. Great negotiation proc More

by Sandy Hess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Marshall
Aug 11, 2017 -

Paul Miller Motor Company responded

Sandy! We are so happy that Nick was able to provide you with the vehicle you were looking for, and an enjoyable day ...all while giving you a 5 STAR experience! We welcome you to the Paul Miller Family, and look forward to having you back for your first scheduled maintenance!

August 11, 2017

Negative Service Experience I was visiting from out-of-town, and experienced battery problems. I had to have my vehicle jump started, and brought my vehicle to the nearest Ford More

by f150-1
Friendliness
Recommend Dealer
No
Employees Worked With
Not sure who the employee was.
Aug 11, 2017 -

Paul Miller Motor Company responded

We are so sorry to hear that your urgent needs were not taken care of! Please contact Taylor Watson, our Director of Customer Relations at (859)-317-3691. Taylor will be waiting for your call to discuss and address these issues immediately.

August 07, 2017

Excellent Service I brought my vehicle in to the quick lane to be looked at and it was diagnosed, and I was notified within the hour. The technician was extremely helpf More

by Fordfamily
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Wally Branson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2017 -

Paul Miller Motor Company responded

We are happy to hear that our technician was accommodating with your service needs, and presented options. We hope that this allowed you to choose what is best for your vehicle and your family at this time. We look forward to having you back!

August 06, 2017

Excellent service My review is about the individuals who work there. I'd like to thank Wally, the technician, and Tara in billing. I had taken my car in to get it serv More

by Miminewgrandmom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wally Branson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tara
Aug 07, 2017 -

Paul Miller Motor Company responded

We are so happy to hear that our staff as able to go above and beyond to make sure that all of your needs were met! We sincerely hope that your family emergency was resolved without issue- and hope to have you back again.

August 03, 2017

First car for son in college Welcome relief! We had checked several other lots but no satisfaction. Paul Miller was so helpful from Elana in emails and question answered accuratel More

by donnieglasgow
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elena Sonnentag, Nicholas Marshall, Shawn Brock, Taylor Moody
Aug 04, 2017 -

Paul Miller Motor Company responded

We are so happy to hear that our entire team was able to give you an amazing experience! There is nothing better than being a part of such a family milestone in our customers' lives. We truly hope that your son enjoys his first car, like you all have enjoyed your experience with us!

August 02, 2017

recall work We just relocated from another state and had some recall work that needed done. We were very well take care of in your service department and even pai More

by mistertlg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherri Thomas
Aug 04, 2017 -

Paul Miller Motor Company responded

We are happy to welcome you to the Bluegrass State with 5 STAR service! We look forward to continuing to serve all of your family's automotive needs!

August 01, 2017

First oil change Was a great experience! They even washed my truck! Thanks Paul Miller Ford! Would highly recommend Paul Miller Ford. They have the best waiting room More

by Bruce Lester
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernie
Aug 04, 2017 -

Paul Miller Motor Company responded

Bruce, we are so happy to hear of your great experience with our Service team!

July 28, 2017

Body work and rims fixed The work was great! A little bit of a communication issue but it all worked out in the end! It basically looks like a new car!😄 More

by Deb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Atkins
Jul 28, 2017 -

Paul Miller Motor Company responded

We are glad to hear that your issues were resolved, and we were able to ultimately provide you with an excellent experience! We look forward to welcoming you back at your next visit!

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