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Paul Miller Motor Company
Lexington, KY
897 Reviews
Paul Miller has been serving Kentuckians since 1953, thriving under the same ownership for more than 60 years and three generations. Paul Miller offers a great selection of vehicles from Ford and Mazda, as well as numerous certified pre-owned makes and models in the Paul Miller AutoOutlet locations in Lexington. With its Fortune Commercial Collision and QuickLane service departments servicing all makes and models six days a week and Fortune Collision Centres located in Lexington, Frankfort, Nicholasville, Georgetown and Winchester, Paul Miller is dedicated to providing exceptional service to customers each and every time and are always welcomed with a five star experience.
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Showing 897 reviews
June 09, 2015
Purchased a new car Ken Finn goes out of his way to ensure his costumers are satified. Ken is honest, caring and a pleasure to do buisness with. I purchased a 2015 Ford F Ken Finn goes out of his way to ensure his costumers are satified. Ken is honest, caring and a pleasure to do buisness with. I purchased a 2015 Ford Fusion and when I got it home, I shut the garage door on the bumper. The Ford Fusion is alot longer than the vehicle I previously owned. I called Ken and he immediately provided assistance in getting my car fix. I would highly recommend Ken to friend and family without hesitation! In addition, another saleman by the name of Ryan (not sure of last name - new to the job) seemed just as caring as Ken. My overview is "Paul Miller Ford is one big Team that works together to create a positive experience for the consumer". More
by M. Craker
Employees Worked With
Ken Finn
April 13, 2015
way too much all I wanted was more pictures of a car. I emailed in January. I have gotten phone calls and emails every since. its non stop. tell me to come in and all I wanted was more pictures of a car. I emailed in January. I have gotten phone calls and emails every since. its non stop. tell me to come in and buy a car. what a waste. just leave me be please. I just asked a question...... even sent me emails saying thought u were coming by. u lied. of course I did cause I'm being hounded. if its like this over a question I can only imagine what its like in person. Alan scanlon goes way too far More
by jaysister
Employees Worked With
Alan Scanlon
February 02, 2015
Great buying experience for out of state buyer I found the truck I wanted online and send them an email about the truck over the weekend. Monday I got an email back that it had been sold. They aske I found the truck I wanted online and send them an email about the truck over the weekend. Monday I got an email back that it had been sold. They asked me what I was looking for and I told them, two days later I got a call to check their site they might have something I want. I live 3 1/2 hrs away from their store and can't just drive right over. I talked over phone, email and text with Charlotte Riney about every aspect of the truck. She would send me pictures and answer every question I had about the truck. She was a great help and I can honestly say I feel like she is their to help the customer not the dealer! I'm the type of buyer who hates dealing with sales people who want to push things on you and not one time did that ever happen with Paul Miller. I looked at buying a truck from several dealers in TN, GA, NC, VA. I would tell anyone looking for a vehicle to call Charlotte!!! I picked up my truck Friday 1/30/15 Keith Jackson had it all ready to go even had it warmed up waiting by the door. More
by abermc23
Employees Worked With
Keith Jackson, Charlotte Riney
November 17, 2014
Great overall experience! They work with you and make you feel like family. I got a super deal on an exceptional vehicle. You can tell when you speak with them that they real They work with you and make you feel like family. I got a super deal on an exceptional vehicle. You can tell when you speak with them that they really care about whether you get the car you want or not. They also didn't try the "bait and switch" tactic that most dealerships use. I will return there to purchase future vehicles. More
by joseph.shoemaker.503
Employees Worked With
Chris Gillum
October 26, 2014
Excellent place to purchase a vehicle! Steve and I have been looking for the past six months. Paul a Miller Ford ALWAYS goes beyond to help us find exactly what we want. Paul Miller Ford Em Steve and I have been looking for the past six months. Paul a Miller Ford ALWAYS goes beyond to help us find exactly what we want. Paul Miller Ford Employees are always very professional, friendly, informative and helpful! Thank you Paul Miller Ford! We Love our New Ford Explorer! Steve and Leatha Helwig More
by Sbhelwig
Employees Worked With
Rev David peopl
September 29, 2014
Great to work with Ken was great! He went the extra mile to accommodate us and explain the technology in the car (to a couple that was born before the I-phone age). The Ken was great! He went the extra mile to accommodate us and explain the technology in the car (to a couple that was born before the I-phone age). The purchase went smoothly and quickly after we made our decision. More
by LonnieD
Employees Worked With
Ken Finn
September 07, 2014
buyer Yes working w Kris Woolum was a wonderful experience! Ive also put him in touch w my parents who are also interested in a new vehicle as well. Iv Yes working w Kris Woolum was a wonderful experience! Ive also put him in touch w my parents who are also interested in a new vehicle as well. Ive also visited the service dept and one thing I would recommend from them is for Wally to not eat at the service desk and have a smile on his face when at work. More
by kdw1978
Employees Worked With
Kris Woolum and Nick Marshall
September 07, 2014
Well taken care of!! This was my second time around buying a new car. The first time was a great experience (different dealer). I didn't think I could be so lucky to have This was my second time around buying a new car. The first time was a great experience (different dealer). I didn't think I could be so lucky to have had such a great experience twice in a row. MARK BURKE proved me wrong. He did not try to BS me. He allowed me look at the car I wanted, drive it and tell him what I was looking for. He had answers to my questions and if he didn't know, he would find out for me. If there were any issues throughout the process, he was there with me to make sure that they were resolved. Thanks Mark, for making my experience a great one! More
by Derrick Blandford
Employees Worked With
Mark Burke, Gary Settles
August 08, 2014
Second Time Around BOB MELTON was awesome! He went above and beyond the call of duty to make sure we were completely satisfied. I purchase my first Ford from you in 199 BOB MELTON was awesome! He went above and beyond the call of duty to make sure we were completely satisfied. I purchase my first Ford from you in 1993 Tempo with salesman Geoff Grimes who was awesome as well. There was no doubt in my mine that I wanted to purchase another car with Paul Miller Ford. So I called to inquire about the sale that said you had 30 cars available and Christy (I believe is her name) never called me back, after telling me she would call me in 15 ins.I was somewhat disappointed with the sale that was going on in July. I travel from GA just to purchase a car. So I didn't get the Ford Focus for the $13,990 that was being advertised. It would have been nice but I'm thankful for the blessing that was much needed. The discount I did receive I'm okay with that. I feel that it should have been honored anyway. In the future, so that other customers want be disappointed, make sure that the fine print on the sales flyer is BIG enough for all to see and not under mine the consumer when they come in to inquire about the sale. Thank you Bob Melton, keep doing an awesome job! Thanks to Rick Poe and the Paul Miller Ford Team. Be Bless!!! More
by bbrannon76
Employees Worked With
Bob Melton
August 07, 2014
Lack of service after the sale I bought a 2014 Mazda 3 in October 2013. Twice, the car would not start. I also had a problem with the car creeping forward when stopped at a stopligh I bought a 2014 Mazda 3 in October 2013. Twice, the car would not start. I also had a problem with the car creeping forward when stopped at a stoplight. Twice I took the car into the Mazda dealership for service. Twice, I was turned away. The first time the service rep told he he knew nothing about Mazdas but everything about Nissans. Great except I had a Mazda and was at the Mazda dealership. The second time I took the car in I was told Paul Miller Mazda could only afford to hire 2 Mazda trained techs because they didn't sell enough Mazdas to afford hiring more. This was my 6th Mazda. I had bought 5 of them at Paul Miller Mazda. The second time I was turned away, I drove down the road to another dealership and three days later, traded my Mazda for a vehicle that amazingly starts and stops. I must say that Mazda sales manager Gary Settles tried to help. I should also say I never encountered a problem with the Ford service team. They were always great, prompt and got the job done right the first time. My problem was soley with the Mazda service department. More
by mstallons
Employees Worked With
Gary Settles
