Paul Miller Motor Company
Lexington, KY
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surprised we had fun Dreaded buying new cars, but we had fun dealing with James at the Ford dealership, he was casual and laid back. We did not feel pressured and knew he Dreaded buying new cars, but we had fun dealing with James at the Ford dealership, he was casual and laid back. We did not feel pressured and knew he was genuine about getting full value from our trade ins and new car purchases we are excited about the new 2014 Focus titanium and Fiesta they are really fabulous cars with lots of cool technology. Can't wait to get my oil changed on ladies day... Cindy in Lexington More
Return Customer This was my second vehicle purchase from Paul Miller Ford-Mazda. My first nearly 10 years ago. Keep up the good work. Edwin M. (Mazda) and Ken F. This was my second vehicle purchase from Paul Miller Ford-Mazda. My first nearly 10 years ago. Keep up the good work. Edwin M. (Mazda) and Ken F. (Ford) both worked with me to get the vehicle I wanted. Edwin was very helpful from the initial phone call I made, inquiring about the vehicle, to the day of sale. He was very knowledgeable, professional and patient in answering my questions regarding the vehicle's functions. Ken was most helpful with the overall sale of the vehicle. He made sure that all was ready with the Mazda following my paperwork. During which time, he made both me and my family feel welcome. I recommend both salesmen listed. More
Awesome!!! Matt Cornett. A name to remember. It was he who made the entire car-buying experience painless and memorable, in a good way. A knowledgeable and patie Matt Cornett. A name to remember. It was he who made the entire car-buying experience painless and memorable, in a good way. A knowledgeable and patient young rep, he took the time to answer my questions and show me the "workings" of the car I chose. He also got me a pretty good deal. It had been years since I bought a car, and I knew absolutely nothing about the gadgets inside the car. Needless to say, I was quite impressed, not only with Matt but with all the staff I came in contact, but especially Matt Cornett. Both he and Bob were concerned with my well being and checked on me constantly. I especially liked that Matt was not pushy and allowed me to make up my own mind in my own time. As for the car I chose, a month later and I am still in love with it. Thanks Matt! More
Excellent Was my 1st stop for car looking. I have a wonderful experience with Mark. I was that good that was my only and last stop Was my 1st stop for car looking. I have a wonderful experience with Mark. I was that good that was my only and last stop More
Ken Finn and the rest. I called to check on a vehicle I saw on the web site. Ken took the call, I rode up there to see the car, he was expecting me. From the time I pulled o I called to check on a vehicle I saw on the web site. Ken took the call, I rode up there to see the car, he was expecting me. From the time I pulled on the lot, (quite a confusing lot) I might add. Everyone was friendly and helpful. Ken spent several hours with me allowing me to test drive what I thought I wanted to what I really wanted. He was never pushy or did he make me feel pressured to buy something I didn't want. Honest and a true gentleman. Thanks Ken and Paul Miller for making buying my brand new 2014 Ford Mustang an even better experience than I could have imagined. I love the car and I tell everyone I know where I got it and how I was treated. Being in the customer service business myself, it was truly a great experience. I will go back, you can bet. More
Sales Rep Customer Service Matt Cornett was a true professional and he and I hit it off immediately. Matt was never "pushy" and he took my wants (they were really my wife's wan Matt Cornett was a true professional and he and I hit it off immediately. Matt was never "pushy" and he took my wants (they were really my wife's wants) and showed me the vehicles that met the requirements and never suggested any vehicle above and beyond what we wanted. That was awesome! Throughout the shopping experience, Matt was constantly concerned for my family's well being such as drinks, food, restroom needs and also transportation around the shopping lot, he wouldn't allow us to walk anywhere at anytime. When my family and I chose a vehicle, Matt took the time to provide a complete and thorough training session on how to operate every "toy" installed. Matt is well adversed in how to operate all the electronics installed and he never skipped a beat when giving operational instruction. Matt's best work was displayed during the "wheeling and dealing" time of the purchase. He would always look at me and say "let me see what I can do, I'll go to bat for you." In conclusion, Paul Miller Ford was a great automobile buying experience and their customer service was tops. I would definitely recommend family and friends to make Paul Miller their first stop in the future. But Paul Miller Ford certainly wouldn't be who and what they are without Matt Cornett...... More
Paul Miller Ford in Lexington, Kentucky Paul Miller Ford was a great experience. Not the typical "car dealership" with all the back and forth wheeling and dealing. I told them what I wante Paul Miller Ford was a great experience. Not the typical "car dealership" with all the back and forth wheeling and dealing. I told them what I wanted and what I was will to put down and/or trade in. My need was meet. Great Price! Kris Woolum was very professional and trustworthy. He was very prompt in completing the documents. He is a GREAT representative for the Industry. Kris Woolum and Nick Marshall were a GREAT TEAM. I LOVE MY NEW TRUCK !! Thanks Kris Woolum and Paul Miller Ford - True Winners! More
Becky Prickett What a fun experience. Ron Montgomery was all about us! Love my 2011 Buick Enclave I will refer all my friends and family. Thanks Ron Montgomery. What a fun experience. Ron Montgomery was all about us! Love my 2011 Buick Enclave I will refer all my friends and family. Thanks Ron Montgomery. More
ford escape I was met with kindness and patience. My questions were all answered with honesty and sincerity. I didn't feel pressured to purchase a new vehicle. Ha I was met with kindness and patience. My questions were all answered with honesty and sincerity. I didn't feel pressured to purchase a new vehicle. Had two young kids with me a process was still smooth! More
I don't think I could ever buy a vehicle from here. I After seeing the review below, management went above and beyond to fix this situation. While I did end up purchasing a car from another dealer, I do b After seeing the review below, management went above and beyond to fix this situation. While I did end up purchasing a car from another dealer, I do believe that Paul Miller will make every effort to be sure nothing like this ever happens again. I don't think I could ever buy a vehicle from here. I am physically disabled and walk with an assistive device. First, I went to the Mazda lot and looked around. No one ever came to ask if they could help. I then went down to the Pre-owned lot to look. I had to go into the "showroom" to get onto the lot. OK. The sales person did not offer to help me look at anything. When I asked if it would be possible to drive around the lot instead of walking (for obvious reasons) he did tell me how to get into the lot. I drove around the lot looking at several small SUVs. Again, no assistance. Then, out of the blue, some sales person in a big red Chevy Avalanche rolls up behind me and yells at me, "What are you doing here?" I explain that I'm looking for a small SUV. He asks if I am trading in the one I'm driving. When I say no, he asks how I'm planning to drive two cars. I told him my husband will be driving the existing car. He then says "Well, you know what happens when you assume. Make an xxx out of you and me." Then he hit on me anyway. Then asked if I have time to do paperwork. Even offered to let me "stroke a check and hold it" if I wanted. I told him when I purchase I will count $100 bills to the seller. He then said I'll go drop off this ice cream (he was eating a Blizzard from DQ) and be right back. I left before he had the opportunity to "help" me anymore. Y'all I can not make this up. Sorry Paul Miller. I will take my cash money sale elsewhere. I might be a woman, but I guarantee I know more about cars than most of the still wet behind the ears sales people you have. And I will be treated with the utmost courtesy and respect. More







