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Paul Miller Motor Company

Lexington, KY

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896 Reviews
Paul Miller has been serving Kentuckians since 1953, thriving under the same ownership for more than 60 years and three generations. Paul Miller offers a great selection of vehicles from Ford and Mazda, as well as numerous certified pre-owned makes and models in the Paul Miller AutoOutlet locations in Lexington. With its Fortune Commercial Collision and QuickLane service departments servicing all makes and models six days a week and Fortune Collision Centres located in Lexington, Frankfort, Nicholasville, Georgetown and Winchester, Paul Miller is dedicated to providing exceptional service to customers each and every time and are always welcomed with a five star experience.
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975 East New Circle Road

Lexington, KY

40505

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Showing 896 reviews

September 13, 2011

Nick did a great job with my sales transaction. He was very persistent and that's why I ended up buying from Paul Miller. I was shopping around but he was the only one calling me letting me know what was More

by wallnutz14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Isaacs
Sep 14, 2011 -

Paul Miller Motor Company responded

Congratulations on your new purchase and thank you for telling us about your visit! We love seeing reinforcement that our team members are doing what it takes to keep our valued guests happy. It will be my pleasure to share your thoughtful review with Nick. If there is anything we can do for you, please contact us. Follow us on Facebook and Twitter for service specials that are exclusive to our followers. Thank you for the recommendation! Sincerely, J.P. Miller General Manager

September 13, 2011

Bob Ketron was our salesman with Paul Miller Ford in Bob Ketron was our salesman with Paul Miller Ford in Lexington, KY. We purchased a 2012 Ford Explorer from Mr. Ketron. We had been to many dealersh More

by jpatricialee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Ketron
Sep 14, 2011 -

Paul Miller Motor Company responded

Congratulations on your new Explorer and thank you for writing this review. All of us at Paul Miller are happy to see that your visit with Robert was such a positive one. I will be sure to tell him about your thoughtful review. If you ever need anything, please contact us. We are here to help! Follow us on Facebook and Twitter for service specials that are exclusive to our followers. Come back to see us again soon! Thank you, J.P. Miller General Manager

September 13, 2011

Walked into the dealership and within seconds was greeted by a friendly sales rep. by the name of Nick Isaacs. He was very helpful in finding us the type of vehicle that would meet our needs and by the end o More

by Frlazarin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Isaacs
Sep 14, 2011 -

Paul Miller Motor Company responded

Congratulations on your new purchase and thank you for reflecting on your experience at our store! We aim to provide our guests with an informative and enjoyable experience and we are glad to see that your visit was no exception. Please don't hesitate to contact us if there is anything we can do for you. We are more than willing to help! Follow us on Facebook and Twitter for service specials that are exclusive to our followers. We hope you continue to enjoy your Focus! Thank you, J.P. Miller General Manager

September 08, 2011

Buying a car as a female is a very intimidating task. Keith and Jason made the experience pleasant and painless! I am very thankful that I was not only able to walk away with a vehicle but I walked away More

by monicasmithtn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Barnett & Keith ?Jackson
Sep 08, 2011 -

Paul Miller Motor Company responded

Monica, Thank you for taking the time to tell us about your visit with Keith and Jason! We love seeing that our valued guests were able to enjoy their visit in a pressure-free and comfortable environment. Jason and Keith will definitely be happy to hear all the kind words you had to say about their service. Don't hesitate to contact us if you have any questions. Please follow us on Facebook and Twitter for service specials that are exclusive to our followers. Thank you for the recommendation! Facebook - http://on.fb.me/lsjziN Twitter - http://bit.ly/escCZR Sincerely, J.P. Miller General Manager

September 08, 2011

Wonderful experience, will never deal with anyone but Paul Miller!!! So far I have not dealt with any other dealer. I have bought 3 New cars from there and I have always been 100% satisfied with every as More

by KHOUK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt DeBoor
Sep 08, 2011 -

Paul Miller Motor Company responded

Thank you for being such a loyal customer to Paul Miller! We appreciate you taking the time to tell us about your visits and are thrilled to see that you have been 100% satisfied with them all. It will be my pleasure to share your generous review with our team members. If you ever need anything, please contact us. Don't forget to follow us on Facebook and Twitter for service specials that are exclusive to our followers. We look forward to seeing you again soon! Facebook - http://on.fb.me/lsjziN Twitter - http://bit.ly/escCZR Thank you, J.P. Miller General Manager

September 08, 2011

Salesman very friendly and very patient. Financing was easy enough. The only fault I had was having to wait several days to actually get the vehicle due to clean up /detailing service. More

by FKHoward
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
william f cooke
Sep 08, 2011 -

Paul Miller Motor Company responded

Congratulations on your new car and thank you for taking the time to tell us about your visit. We are glad to see that your visit with William was a positive one. I will be sure to inform him of your kind words. Please don't hesitate to contact us if you ever need anything. We are more than willing to help! Follow us on Facebook and Twitter for service specials that are exclusive to our followers. We hope to see you again soon! Facebook - http://on.fb.me/lsjziN Twitter - http://bit.ly/escCZR Sincerely, J.P. Miller General Manager

September 08, 2011

This is for Chris at Paul Miller Ford or Finance people. This is for Chris at Paul Miller Ford or Finance people. Did not explain anything pertaining to the finance, rate or amt. of payments,or what I had More

by bjnorris
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Finn Salesman and Chris finance person.
Sep 08, 2011 -

Paul Miller Motor Company responded

Thank you for taking the time tell us about your experience at our store. We would like to apologize that you were not pleased with the service we provided. We aim for 100% customer satisfaction and we are sorry that we did not fulfill that goal during your visit. All of us at Paul Miller value your feedback and I would like to personally assist you to try to resolve any issues. Please contact me so we can discuss your experience and I hope you accept my sincerest apology for any inconvenience. Best regards, J.P. Miller General Manager 859-255-4242 jpmiller@paulmilleronline.com

September 08, 2011

I felt like Mark really tried to work with me. He wasn't snobbish and was very knowledgeable. He did not push a car on me, he listened to what I wanted and then tried to meet my needs. I have recommended More

by robbiesergent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark McKinley
Sep 09, 2011 -

Paul Miller Motor Company responded

Thank you for taking the time to reflect on your experience at our store and post this review! We are very happy to see that your visit with Mark was a comfortable and pressure-free one. He will greatly appreciate your generous recommendations. Please contact us if you have any questions. Follow us on Facebook and Twitter for service specials that are exclusive to our followers. Come back to see us again soon! Sincerely, J.P. Miller General Manager

September 06, 2011

This is the second car or truck we have bought with in the last two years. Our 2004 F-150 was traded in which we really was satisified with. Wanted to upgrade to a new truck. The sales person went above a More

by lawebb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Ketron
Sep 06, 2011 -

Paul Miller Motor Company responded

Congratulations on your new truck and thank you for writing this review! We aim for 100% customer satisfaction and all of us at Paul Miller are glad to see your visit with Bob was no exception. I will be sure to inform Bob that you were pleased with his service. If there is anything we can do for you, don't hesitate to contact us. Please follow us on Facebook and Twitter for service specials that are exclusive to our followers. We hope to see you again soon! Facebook - http://on.fb.me/lsjziN Twitter - http://bit.ly/escCZR Thank you, J.P. Miller General Manager

September 06, 2011

Howard followed up, but didn't pressure us while we were trying to decide which car to get, and he had all the patience in the world and some more through the whole process. More

by molinerdesign
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Kendrick & Jon A. Leckwart
Sep 06, 2011 -

Paul Miller Motor Company responded

Thank you for reflecting on your experience with us and posting this review! All of us at Paul Miller are happy to see that you had a pressure-free visit with Howard and Jon. If there is anything we can do for you, please contact us. Follow us on Facebook and Twitter for service specials that are exclusive to our followers. Thank you for the recommendation and come back to see us again soon! Facebook - http://on.fb.me/lsjziN Twitter - http://bit.ly/escCZR Sincerely, J.P. Miller General Manager

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