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Paul Moak Subaru
Jackson, MS
762 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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762 Reviews of Paul Moak Subaru
November 11, 2012
I experienced a very positive new car purchase experience with Chip Burns a year ago and decided to go back today. Mr. Burns was very professional and helpful! with Chip Burns a year ago and decided to go back today. Mr. Burns was very professional and helpful! More
by Bcalt
Employees Worked With
Jerry Warfield, Chip Burns
September 18, 2012
The quality of customer service at your dealership is an embarrassment. The level of customer respect is infinitely lower than the quality of vehicle Subaru makes and they should be ashamed to have you as o embarrassment. The level of customer respect is infinitely lower than the quality of vehicle Subaru makes and they should be ashamed to have you as one of their dealers. I requested an online quote from Subaru on 9/5/2012. I received an email from Kelsey with a link to vehicles I didn’t request, or broken links to vehicles that did not work. I then repeatedly asked for a quote on a specific forester I built online and finally received an email from Dewayne (9/12) with a quote. While waiting for Dewayne’s first email, I received multiple spam emails (on 9/7, 9/10, & 9/11) speaking of how “breathtaking” and “stunning” a car is that I’ve already test driven and asking me to come in and see it when I said I was from out of town. I then asked Dewayne to break down the quote for me (9/12) based on the price of the car, taxes, and the individual fees of your dealership. I have yet to receive an email reply. Instead, I have received more spam (9/14, 9/17). I will now be purchasing my Subaru from elsewhere and warning any friends or family about your pathetic idea of good customer service. I have done everything I can to make sure I been removed from your email list. More
by aschnei521
Employees Worked With
Kelsey & Dewayne
August 21, 2012
Had a wonderful experience purchasing a new car with Lynn and Jerry. Would go back for another car in the future. No pressure and were willing to work with me to find the perfect car. and Jerry. Would go back for another car in the future. No pressure and were willing to work with me to find the perfect car. More
by lailablue
Employees Worked With
Jerry Warfield, Lynn Hancock, Chip Burns
August 07, 2012
I hadn't bought a car in 15 years when I came to Paul Moak. Lynn was very patient with the numerous questions I had, and I am enjoying my Subaru more than I imagined. I would definitely recommend this de Moak. Lynn was very patient with the numerous questions I had, and I am enjoying my Subaru more than I imagined. I would definitely recommend this dealership to others. More
by Newtosubarus
Employees Worked With
Lynn Hancock
August 02, 2012
I had a very friendly, no-pressure sales experience. The salesperson Greg Scales was very knowledgable and answered all my questions on my initial visit and when I told him that I still needed some time to salesperson Greg Scales was very knowledgable and answered all my questions on my initial visit and when I told him that I still needed some time to consider my purchase of an XC60, left me alone for the couple of weeks I needed to make my final decision to purchase the vehicle. He then gave me the numbers for the final purchase price that I was being offered before I made the trip back to the dealership. Bo Long guided me through the paperwork and forms I needed to complete and sign in a quick and efficient manner, explaining along the way. More
by aomullin
Employees Worked With
Bo Long, Greg Scales
May 02, 2012
I am from Mobile AL and I was looking for a 2012 subaru limited outback in green because it was not available at Koby subaru in Mobile. I spoke with Jamie Moak who was very nice and helpful and she confirm limited outback in green because it was not available at Koby subaru in Mobile. I spoke with Jamie Moak who was very nice and helpful and she confirmed it was there and expressed that they may be able to offer a better deal if I was willing to travel 3 and 1/2 hours to pick it up. The salesman from Koby subaru expressed that they had a good relationship with Jerry Warfield and he would have no problem shipping the car to Koby. But, since Jamie had made me a good offer, I was contemplating buying from Moak. That was until I recieved a call from Jerry. He was rude, arrogant, and imposing. He tried to make it seem like if I wanted the car I had no choice but to drive to Jackson. After he had tried to strongarm me into buying the car from him,I was totally uncomfortable doing business with him. Furthermore, since I didnt want to buy the car from Jerry he prevented the car from being shipped to Mobile so that if I wanted the car I had to purchase it from Paul Moak. I dont recall being so angry at a complete stranger,I have no idea hot this guy has been successful selling cars, because he is a liar and a jerk. More
by moosashi
Employees Worked With
Jerry Warfield
March 30, 2012
Chip was very helpful. He had me fill out a credit application on line that saved A LOT of time. He handled the deal with Great Customer Service. Jerry & Chip make a Good Team. I would recommen application on line that saved A LOT of time. He handled the deal with Great Customer Service. Jerry & Chip make a Good Team. I would recommend my friends to this dealer. They were very helpful in assisting us. Jerry was very thorough in handling the paperwork & if I did not understand something stopped & explained in more detail. Melissa Stanley More
by Melissa A Stanley
Employees Worked With
Chip Burns & Jerry Warfield, Jerry Warfield, Chip Burns
February 25, 2012
They were very helpful and stayed in our budget, which was our most important factor. We really appreciated the prompt, friendly service. We love our new car! was our most important factor. We really appreciated the prompt, friendly service. We love our new car! More
by kfa
Employees Worked With
Lynn Hancock, Jerry Warfield, Jerry Warfield, Lynn Hancock
February 01, 2012
My salesman Greg Scales was very helpful and persistent about getting the deal done right. He made sure evrything was taken care of down to the last detail so that the car was ready and waiting, all clean about getting the deal done right. He made sure evrything was taken care of down to the last detail so that the car was ready and waiting, all cleaned up and ready to go. He was very understanding about the nature and purpose of the purchase and worked to answer all questions. Definitely ask for him if you go in. More
by jklacourrege
Employees Worked With
Greg Scales and Jerry, Jerry Warfield, Greg Scales
January 31, 2012
Chip and Jerry are excellent!! They have been working with us on the trade of our 2009 Forester since October of last year. They were patient and kind. Overall, their service was excellent and they made with us on the trade of our 2009 Forester since October of last year. They were patient and kind. Overall, their service was excellent and they made buying a new car a hassel free and pleasant experience!! Everything was done for us ahead of time...all we had to do was come in and sign on the dotted line! :) More
by lisainsavannah
Employees Worked With
Chip Burns, and Jerry Warfield, Jerry Warfield, Chip Burns
