Paulding Chrysler Dodge Jeep Ram - Service Center

Warranty claim was never filed either time as claimed and now I am out and warranty. Was told the first time was a bad employee and the 2nd time I guess I was just lied to. Jeep says no claim was ever submit now I am out and warranty. Was told the first time was a bad employee and the 2nd time I guess I was just lied to. Jeep says no claim was ever submitted and that I can try another dealership but at best I will be responsible for some of the charges since my warranty has ended. No offer to help. I dealt with Tuesdae Gable, Stephen Speer, and last was Joel. I have the paperwork where the claim was written up but unfortunately never submitted. More

Excellent Service Dept. with knowledgeable service advisers and mechanics. I had thumping vibration and noise from LR. Also under the vehicle noise at all speeds. Free di with knowledgeable service advisers and mechanics. I had thumping vibration and noise from LR. Also under the vehicle noise at all speeds. Free diagnosis charge Found bent skid plate in front rubbing on front sub frame. They fixed that No charge. Badly warped LR rotor and slightly warped RR rotor. Advisor offered resurfacing of rotors as option. I wanted new OE painted rotors and they gave me a very good price for the new premium OE painted rotors. Same OE painted Rotors for actually less in price than I could get from RockAuto and much less in price than the online Mopar Parts Giant. Pads were slightly high in price but the labor cost of $199 was reasonable. This made it a complete no brainer for me to have the dealership do the brake job on the lift instead of me doing it crawling around on the ground. They noticed coolant pump leaking from shaft and that was replaced under warranty. I'd very pleased they did that. I am very pleased with the cost of the rear brake job. They also rotated the tires for no charge, Spoke with Brian the mechanic and was impressed with his knowledge and professionalism. Fadil Hamidovic the service advisor is the most knowledgeable service advisor that I have met! I've had new vehicles from various dealers and he is unquestionably the best. Other things about this dealership. Clean and modern customer waiting area. Free coffee bar. Spotless restrooms. Quick and efficient free courtesy transportation with a super nice driver. I rate this dealership a FIVE STAR dealership. More

The body shop at Paulding Chrysler Dodge Jeep Ram recently repaired our 2012 Toyota. The staff was extremely friendly and helpful and finished the job very quickly. We had gotten 3 different estimate recently repaired our 2012 Toyota. The staff was extremely friendly and helpful and finished the job very quickly. We had gotten 3 different estimates and chose them because of their customer service. The collision estimator Ashley was outstanding! She went the extra mile to assure our satisfaction. I recommend them to everyone. More

2006 Jeep Commander 4. 7L tune up & oil change $749.26 ask for coupons was told none available-pulled out cell “ Factory Schedule Maintenance Discount “ 600 and up 100.00 of 7L tune up & oil change $749.26 ask for coupons was told none available-pulled out cell “ Factory Schedule Maintenance Discount “ 600 and up 100.00 off service advisor Timothy Ya.. More

Helped me the best they can They were willing to help me and give me the best customer service. Always gave me fast updates and give me the best customer service. Always gave me fast updates More

Always good service. ..attentive. Assessment of vehicle need is thorough. Timothy Yates was my service writer. Very kind and respectful man...as I shared with him, I appre ..attentive. Assessment of vehicle need is thorough. Timothy Yates was my service writer. Very kind and respectful man...as I shared with him, I appreciate honest service with integrity More

Dropped car Tuesday-No update or communication. Wednesday late said rear rotors total coats $619 Confirmed twice total costs and repair needed. Brandon co firmed. Certain Tech dis not Test Drive. T Wednesday late said rear rotors total coats $619 Confirmed twice total costs and repair needed. Brandon co firmed. Certain Tech dis not Test Drive. Took to another service provider said confirmed front brakea NOT Rear brakes and rotors More

I brought my dodge journey to your dealership with a seat belt issue. I was able to get an appointment the next day after I called. Everyone was so very nice, and helpful! I asked if they could fix it as qui belt issue. I was able to get an appointment the next day after I called. Everyone was so very nice, and helpful! I asked if they could fix it as quickly as possible! They said yes! In a little while, Joseph came over and told me the price, I said yes! In 2 hours or less y'all fixed the belt aligned the tires and washed my and vacuumed inside! I was totally thrilled! I've never had such nice and accommodating people at any dealership. I left with a very good feeling and I will definitely come see y'all again! More

5 Good communication, do what they say in timely mannor I don't worry at all don't worry at all More

Fine No No No No No No No No This survey is xxxxxxxx Screw this Screw this More