I took my wife's new vehicle, a used 2011 Jeep Grand Cherokee Laredo, to this dealer on a Thursday and spoke with Tommy in service. I was curious, with my Carfax in hand, to find out what I could about this Jeep. The Carfax stated that it has had 3 recalls in its lifetime. Tommy looked up the VIN and discovered the recalls had never been done. I needed the Jeep back quick and Tommy said he could get to it the next day (Friday) and would need it for the day. While I was in his office, Tommy ordered the parts needed and confirmed my appt for the next day. My wife and I dropped the car off that evening. At the end of day on Friday, the Jeep was ready to go as promised.
I will take my Cherokee back to this dealer for service with Tommy, in the future.