Peacock Ford

Took my Escape to be looked at for a muffler clamp. I was told by staff they were way behind a and it would take hours before they could even look at my car and was told to drop it off. Just for a muffler cl told by staff they were way behind a and it would take hours before they could even look at my car and was told to drop it off. Just for a muffler clamp ? LOSERS. Will never attempt to get service here again More

The service manager here can decide who will and will not be serviced, we did not buy our's there they refuse to work on it. We have a new 2013 C-Max, getting 37 MPG not the 47 MPG as on the sticker. Asked D be serviced, we did not buy our's there they refuse to work on it. We have a new 2013 C-Max, getting 37 MPG not the 47 MPG as on the sticker. Asked Don Reed Ford to service it, the Service Manager refused, told us we would have to take to were we bought it. More

Stopped by to test drive a 2012 Boss Mustang and/or Shelby gt500 but they refused since i was 2 weeks away from purchase because they've had a few "bad eggs" drive one of the other sportscars. So; my t Shelby gt500 but they refused since i was 2 weeks away from purchase because they've had a few "bad eggs" drive one of the other sportscars. So; my trip was wasted. I always thought dealers were there to allow folks to drive cars before they buy. Would not recommend Don Reid for used car sales. Not going to buy a car if they don't support the decision making process for the buyer! I'm 35 with 2 kids; it's not like i'm a teenager looking for a joy-ride... Typical old school car salesmanship. Just wanting to decide between 2 of fords best musclecars. I'll take my business elsewhere. More

Wade sold me my truck in 2010. I feel I was screwed on the price but that was my fault and I have learned from that. I used the service department for oil changes and tire rotations in the begining. After the price but that was my fault and I have learned from that. I used the service department for oil changes and tire rotations in the begining. After the third time, I noticed the truck pulled to the right while on my way home. I checked the tire pressure when i arrived home and found that the front tire on the driver side had only 20 pounds of pressure. I called and talked to service and was told that we never asked them to check the tire pressure..... DUH..... I would think when rotating tires it would be standard to check pressure. I Went elsewhere after that for service and found that there was an oil leak and also found the reason being that the oil plug was cross threaded and needed to be fixed. That cost me $75.00 to repair. By the way, after the first year, i took a heat gun and removed the Don Reid sticker from the rear of the truck and buffed it out as I was ashamed to have dealt with such a place as yours. I have recently traded the truck in at SUN STATE FORD and have been treated with the highest respect, dignity, and honesty by them. The service department has been AWSOME, having the vehicle done AS PROMISED and the correct way. I proudly recomend SUN STATE and when Don Reid is mentioned, I recomed they just pass you by and tell my story as to the treatment and service recieved...... More

I went to Don Reid Ford to service my vehicle as I always have. My regular service advisor was on vacation and I had to see another advisor. I saw Erik Kleinnecht the service adivsor, I left my vehicle and w have. My regular service advisor was on vacation and I had to see another advisor. I saw Erik Kleinnecht the service adivsor, I left my vehicle and was called later to be told that they fixed the problem that I had brought it in just 2 weeks before to have fixed. I rented a car because that is my only vehicle and like most Americans I have to work. Upon returning the car inquired if they would reimburse me for the cost of the rental car. I was informed that per their policy, they will not be paying for the rental car. I requested to speak to a manager, on duty was the parts manager Ken Adams who blantantly told me they will NOT remimburse me for the cost of the rental car regardless if they had fix the issue in the first place or not. I had to contact Ford Corporate office to get any resolution to this issue. Don Reid Ford claimed to be a Multi-Year Presidents Award recipient from Ford Motor Company but their customer service is atrocious. I have visited other Lincoln/Ford dealership to service my vehicle and have gotten a survey to guage their performance, never had I receive one from Don Reid Ford, I wonder how they get feedback from customers to improve of areas that is needed. Needless to say, I will be driving a little extra distance to where I feel valued as a paying customer. More

I typically abhor car shopping. On my list, it's one step worse than being scalped with a rusty garden tool. However, as my car was limping to work, I stopped by after being disappointed at another dealershi worse than being scalped with a rusty garden tool. However, as my car was limping to work, I stopped by after being disappointed at another dealership. I am so glad I did! I bought a car last week from Don Reid Ford. They were the least high pressure sales staff ever! They worked with me to get my loan set up, find a car with low miles, that met all my needs and wants and stayed within my budget. They even gave me more than what my car was worth on trade in... Seriously, the Flinstone's would have had a better car to trade in... I ended up with a 2010 Dodge Caliber and it makes me smile every time I drive :) Thanks! More

Rick took whatever time I needed to find just the right car for me. I had a bad experience at a local Nissan dealer, and he helped restore my faith in car salesmen. He was prompt, friendly and took care o car for me. I had a bad experience at a local Nissan dealer, and he helped restore my faith in car salesmen. He was prompt, friendly and took care of all my needs including explaining that new dangled Sync. More

Went to my appointment and met with Mr. Copeland and David Mohr. Asked Mr. Mohr about the amount I was approved for and I was told it was not known because it depended on the car we chose. Went to the David Mohr. Asked Mr. Mohr about the amount I was approved for and I was told it was not known because it depended on the car we chose. Went to the lot to see cars with Mr. Copeland and the 1st car he showed me was a 2004 Ford Taurus with 16k miles, not bad for the year. Mr Copeland without asking went to get the keys and wanted me to do a test drive. I didn't want to test drive at that moment I wanted to see more cars, he was insisting. When asking about prices he didn't seem to be willing to release the information. After insisting he said that the previous week his boss offered to a lady for $8500.00. According to Edmund.com it was $5800.00. Then I was lead to a 2010 Elantra, again pricing was hidden after asking. He even when as far as stating that due credit I was not a "citizen"...in the credit sense, insulting? you make the call. I told him I am a numbers person and want numbers upfront, again he put a wall. The man was condescending and not very helpful, raised his voice to me and my wife. Very disappointed, I left knowing they are never getting my business. More

Our experience at Don Reid was like no other. The salesmen were not pushy and definately didnt try to sell you thing you didnt want. Dick was fantastic, I have never dealt with a salesman who was as salesmen were not pushy and definately didnt try to sell you thing you didnt want. Dick was fantastic, I have never dealt with a salesman who was as nice as he was, never pressured us and answered all our questions. More

I had seen Fred's ad several times and I figured to give it a try. We went in just to look and it was the first time that a sales person actually let me test drive a car when I was just looking. He didn't it a try. We went in just to look and it was the first time that a sales person actually let me test drive a car when I was just looking. He didn't just let me test drive he indulged me. I drove to different models. He explored the pros and cons of each vehicle and of leasing vs. owning. I went back 4 days later an got a new Explorer. Fred spend a lot of time showing me how everything worked. It has an amazing amount of bells and whistles on it. This is my second lease but the first time I walked out of the dealer feeling like I hadn't been cheated. More