Pearson Honda

I dropped off my car a 2011 Honda CRV at this dealership for a rear differential assessment. My car is making noise when driven over 45 miles and the rear differential is making noise as teeth slipping. I d for a rear differential assessment. My car is making noise when driven over 45 miles and the rear differential is making noise as teeth slipping. I dropped off my car at a Honda dealership because I bought a powertrain warranty when I bought this car. For my surprise, they are requiring me to replace differential fluid first for them to assess the rear differential. Why should I replace the fluid in a part that will certainly be replaced and I will have to add fluid again. So much waste of money. This is not the kind of counseling people should get from a Honda dealership. More

The dealership was very helpful and even sped up the process so my husband could sign papers on his lunch break process so my husband could sign papers on his lunch break More

Shouldn’t even be one star. Service is awful. GM not helpful. POOR POOR company. Service is awful. GM not helpful. POOR POOR company. More

Our salesman Don Young is doing a good job. Prices are too high and delivery too slow. Prices are too high and delivery too slow. More

Warning…They are not truthful. .Do Not rely on their Auto Check Report…it DOES NOT list the complete history. The 2015 Toyota Rav 4 with 84,012 miles they have for sale for $19,500, .Do Not rely on their Auto Check Report…it DOES NOT list the complete history. The 2015 Toyota Rav 4 with 84,012 miles they have for sale for $19,500, have been in 2 accidents 2016 & 2017 and the vehicle have a water leak issue from the sunroof drain hoses that were leaking onto the carpet…leaving a mildew smell. I purchased this vehicle on 3/29/22 for close to the same sale price & only put 2444 miles on it…they just brought it back from me on 5/31/22 & only offered me $16,300. for it. Now they have it back for sale for $19,500. The 2nd accident was never disclosed to me because it’s not on their Auto Check Report…nor the sunroof leak. BEWARE!!! Buy your own CARFAX. More

What an impressive business model dealership! That was my first thought upon entering their showroom after noticing two Ridgelines outside. After wandering the expansive customer area, the salesm That was my first thought upon entering their showroom after noticing two Ridgelines outside. After wandering the expansive customer area, the salesman Victor Winston came to assist. I expressed my interest in test driving the new truck out front, but was told those vehicles were pre-owned. The two models posted on their website I asked about Victor assured me were available. He then brought one out front for me to test drive. That was it! I drove it around some back roads and brought it back to make a deal. Everything with Victor was low key and very customer focused. Throughout the entire process, this dealership could not have improved our experience. They were able to have the accessories added before we had completed the financing paperwork. While being the last customers to leave that evening, Victor was there to see two very pleased customers thanking his and Pearson’s efforts in our first purchase with them. More

Before I had a decent score on this dealership however that changed the last time me and my fiancée went here, we went in looking to replace our 2007 jeep liberty with something newer and were looking at that changed the last time me and my fiancée went here, we went in looking to replace our 2007 jeep liberty with something newer and were looking at a used HRV (which was the same cost for some reason as a brand new one) ended up looking at a rav4 they just got in instead based on the recommendation of the sales associate we were working with, asked how much it was and they wouldn't tell us but assured us they wouldn't have it above what we could afford based on what we wanted to pay monthly. Ended up running credit to get it and everything and were told all of a sudden it was going to be 100 dollars over what we wanted to pay monthly at which point we told the sales Associate and the sales manager we were dealing with that we would not be moving forward at which point they tried to get us to go for a sedan instead when all we wanted was an suv. We walked out and so did the sales Associate and were told based on the fact that we were looking for an suv that the amount we were looking to spend that an suv wasn't within our budget and we couldn't afford it based on what we wanted to spend (300/month) never coming back here again unless I absolutely need to for parts. Very happy with the suv we purchased elsewhere for 300/month. More

Great sales person when we were buying the car but don’t expect the sales manager to give any service after the sale. expect the sales manager to give any service after the sale. More

Been coming to Pearson Honda for over a decade since they were still on Midlothian and now Hull St. Service has deteriorating for the last couple of years. Yesterday brought our 2015 Pilot for scheduled 8 am were still on Midlothian and now Hull St. Service has deteriorating for the last couple of years. Yesterday brought our 2015 Pilot for scheduled 8 am oil change and asked to add air to tire as tire sensor was on. Oil change took about 2 hours. Service advisor hands me inspection checklist and told me tires require immediate attention. She told me that she will call me with tire options and that I can go ahead and pay for the oil change. Started my vehicle and tire sensor was still on. As I was driving home, noticed that service noted leaking shock and that it needed immediate attention. This was not mentioned by the service advisor (she said later she was new). My past experience with Pearson is that they will usually recommend repair the same time if it needed immediate attention. But this leaking wasn't mentioned. Called service department but no one was picking up. Left message, sent on line request for appointment. Finally someone picked up and asked appointment for leak to be fixed. Was told they would have to speak with service advisor. Service advisor calls and says I can drop off vehicle Sunday evening and they can work on it Monday. I clarified the date and she confirmed. Later that day someone calls and tells me that my appointment was Monday a week later. Told caller this wasn't what the service advisor told me and they couldn't work me in for something they found "required immediate attention". Experience was very frustrating. I expected more from their customer service but I shouldn't be surprised since their quality of service, like I said, has been declining. In the past, they would ask how can we make it right if there was service that was unsatisfactory and they often do a good job fixing it. But not this time and those days maybe gone. More