Pedder Hyundai of Poway - Service Center

I had my 2015 Santa Fe towed in with a major engine problem and the service department quickly determined it might be covered by an extended warranty. Ultimately it was covered and I was provided a loa problem and the service department quickly determined it might be covered by an extended warranty. Ultimately it was covered and I was provided a loaner vehicle while my engine was replaced at no cost to me. A great experience and not what I expected after years of dealing with various service departments. More

First service appointment at this dealer went well and I was pleased that they listened to my issue. was pleased that they listened to my issue. More

The Service Crew and Technicians are the most courteous, accommodating and treat their customers like they matter. I will only have my car serviced at Pedder Huyndai Poway!! accommodating and treat their customers like they matter. I will only have my car serviced at Pedder Huyndai Poway!! More

On time service. Informed up front of all possible charges and alternative options is applicable. Informed up front of all possible charges and alternative options is applicable. More

All went well, I waited and they made an effort to be quick as I was waiting. quick as I was waiting. More

Staff is always friendly and helps me with any issues or concerns. Always a good experience. concerns. Always a good experience. More

Noe Garcia is an asset to your organization: courteous, friendly, knowledgeable and efficient. Excellent service. friendly, knowledgeable and efficient. Excellent service. More

CS Jason- I felt he was rude to fellow his staff trying to help me. I arrived a few minutes to my appt. And I understand there are people waiting as well. Your rep, CS Noe or Nue, tried to help me. He went to help me. I arrived a few minutes to my appt. And I understand there are people waiting as well. Your rep, CS Noe or Nue, tried to help me. He went to Jason’s desk looked for my file, subsequently Jason slammed his hand on his desk preventing Noe/Nue from helping me. It was my first oil change service. How complicated could it have been for someone else to help me. I’m not exaggerating when I say slammed his hand down. There were three other CS reps that literally sat there doing nothing, but were willing to help and they are prevented from doing so. As a result of Jason’s action, you could feel the tension in the room and sense the toxic work environment. Unfortunately, I had to deal with Jason and I had no desire to do so after that. He was kind at first, but was rather condescending when he told me I would have to wait 2-3 hours for service. I was quite prepared for the wait before hand. It’s not like I haven’t done this before. For my next visit, I would prefer someone else then Jason. Thanks. More

Great service, great people. Ice cream was great. The service center is closed on Saturday due to construction so I had to take a day off work to drive from O.C. to Poway to pic Ice cream was great. The service center is closed on Saturday due to construction so I had to take a day off work to drive from O.C. to Poway to pick up my car. More

Garcia was great! Thorough, my car was ready when promised. Great experience. I moved all our hyundais to you guys for servicing. Thorough, my car was ready when promised. Great experience. I moved all our hyundais to you guys for servicing. More