Pedersen Toyota

Took my 2025 4Runner in to the service department for its first oil change at 5k miles. I have been having an issue where my brakes squeal in reverse, which I know others are experiencing as well so I mentio first oil change at 5k miles. I have been having an issue where my brakes squeal in reverse, which I know others are experiencing as well so I mentioned it to the service advisor, Justin. He then informed me that it would go away to which I told him it’s been a recurring issue for the last 3-4k miles and that I’d been doing research and knew others were experiencing the same thing. I asked that the issue be documented at least for future reference. Justin responded with “well you can find anything on the internet if you’re looking for it” i let the issue go, planning on contacting Mountain states service later to report it since they actually listen to their customers. Justin also informed me that the early mile oil changes are no longer a thing and that it’s a myth to change your oil on a new car so early. The older gentleman who checked me in though, I believe Frank or Dennis was their name was wonderful! I also overheard an advisor on the phone with a different customer later on asking them to reconnect a wire a technician forget to connect that was causing their engine to overheat. More

Mia. was wonderful to work with and made our purchase of the new RAV4 a breeze.. Looking forward to traveling this spring with all the new amenities for s was wonderful to work with and made our purchase of the new RAV4 a breeze.. Looking forward to traveling this spring with all the new amenities for safety and comfort.. More

I've had good experiences buying cars at Pedersen but cannot recommend their service department. It had degenerated over the years and now is just a complete waste of time and money. I had a Tuesday, cannot recommend their service department. It had degenerated over the years and now is just a complete waste of time and money. I had a Tuesday, 7:30a.m. appointment for checking out a check engine light problem which was due to failure to put the gas cap on correctly, and an intermittent failure of the TPS system. We only have 1 car, so I had to rent a car while my car was in service. I dropped my 2015 Camry off on Monday night so it could be worked on first thing Tuesday, I sent Casey a text Tuesday at 12:30p.m. asking what the ETA would be for completion of my work. He never responded! I called at 1:30 and spoke to him and he advised that they were still waiting for a tech to be assigned to my car. I told him I had to have the car by 3:00 as I was renting a car and didn't want it to expand into a 2-day rental, He said he'd expedite it. At 4:30 they still hadn't finished my car, but on checking with Casey, he said there wasn't a TPS problem. and the TPS display was working as intended. I explained (again) that the failure was intermittent and might have some correlation to colder temperatures. He promised to advise the tech to look into that aspect. I left my spouse at the dealership to go return the rental car, and about a half hour later she was on the way to pick me up. However, when she reached me, and I checked out the instrument panel. the TPS system was not displaying the tire pressures at all. Complete fail! More

Marcus said I would get a new windshield for my 2024 Toyota due to temperature causing a crack. That never happened, customer service gaslights you and only care about screwing you over financially Toyota due to temperature causing a crack. That never happened, customer service gaslights you and only care about screwing you over financially More

Pedersen has done 80% of our service work on 3 different Toyotas and we always feel that we get a good value for the work. Toyotas and we always feel that we get a good value for the work. More

Advisor Tanner was thorough and helpful. The service was performed quickly and was completed in less than an hour. The service was performed quickly and was completed in less than an hour. More

Bought my car less than 2 years ago after trading in my perfectly good Toyota Corolla. I was assured the car I purchased was running well, had undergone “$3500 worth in repairs” and that I was getting a re perfectly good Toyota Corolla. I was assured the car I purchased was running well, had undergone “$3500 worth in repairs” and that I was getting a reliable vehicle. In the last two years, my brakes have needed replacing, my shocks and struts are in need of replacing, and this week my transmission completely failed. They sold me a lemon. If I could go back and never do business with them, I would. Especially considering they boast about how much they care about their customers and how little they have cared about making this right. More

Fabulous experience, no pressure, and felt empowered the entire time. They went above and beyond on getting my vehicle ready and detailed- couldn’t be happier!! entire time. They went above and beyond on getting my vehicle ready and detailed- couldn’t be happier!! More

Sam Farmer was pleasant to work with on our purchase. Knows his stuff. Wants to please. Knows his stuff. Wants to please. More

I had a great experience today, easy check-in, efficient servicing, and competent inspection! I was able to schedule additional Required service in the near future right at the desk! servicing, and competent inspection! I was able to schedule additional Required service in the near future right at the desk! More