Pedersen Toyota

I WILL NEVER RETURN TO THIS DEALER FOR SERVICE. My car was overdue for service, including an oil change. I called today to make an appointment and Denise Gourley took my phone call. I let her My car was overdue for service, including an oil change. I called today to make an appointment and Denise Gourley took my phone call. I let her know I needed my scheduled maintenance done, including that I would like an oil-change and my brakes checked. She informed me that the next available appointment wasn't available until the next day despite the website showing a dozen available appointment slots. I let her know this and her response was, "Oh, I'm sorry, I didn't even see that!" Isn't that part of a scheduler's job- to see the appointment availability? So either she's bad at her job, or dishonest, or both. When I arrived, I was told by Alex Saunders that the wait would be exceptionally long since "four technicians called out of work today". That "the wait is normally 45 minutes to an hour but could be 2hrs or more today." Why didn't Denise inform me of the increased wait for the day? In any case, they offered me a shuttle or car-service back to my home but I instead accepted the offer to wait in their lobby. I received a text message from Alex Saunders which let me know that I could respond to that text message at any time during my visit. I waited patiently for 2.5 hours before sending a text message (a very gracious and polite message, I might add) asking for an update while also thanking them for their hard work on a day they seemed to be swamped with work. I didn't receive a response for half an hour. In fact, I never received a response so I went back into the enclosed entrance bay to the service area. There were no cars in that driveway but I found four employees standing around chatting with each other. The two I interacted with were, first, Casey Downs, and then Bill Fischer. I mentioned to Casey that I had been waiting three hours by this point, which wasn't the worst of it, but that it was a little aggravating that they themselves offered a phone number to text yet no one responded. Casey walked me over to Bill Fischer and, again, I let him know that it was a little aggravating to not receive a response to my request for an update of my car. Neither he nor Casey seemed particulary remorseful nor apologetic on behalf of themselves or the dealership. Bill gave me the excuse that he was by himself while Alex was on lunch. If he was by himself, who then was Casey and the two other gentlemen (whose names I did not catch)? Magically, though, my car was finished within five minutes. So, was my car coincidentally finished the minute I walked back to ask about it, or had it been finished and was just sitting there while they stood around and chatted amongst themselves rather than taking care of a customer? I was also informed that an oil-change wasn't completed because it didn't need it? By the mileage AND by the date of last service, my car was due for an oil change AND I'd specifically asked for an oil change, yet they decided to not do one? Did it not need one, or did they just decide they were too busy and skipped on it to lessen their day's workload? I'll never know with this group of untrustworthy employees. To add insult to injury, there were four greasy fingerprints left on the hood of my car from when the technician closed the hood. My car was not in pristine condition but what I do know is that there was not greasy fingerprints on the hood of my white car. Unfortunately, I no longer have the space or tools to change my own oil or brakes, but it is this sort of questionable and suspicious behavior that has caused me to perform my own vehicle service rather than paying technicians to do the work. I WILL NEVER RETURN TO THIS DEALERSHIP FOR SERVICE AND I RECOMMEND YOU ALSO GO ELSEWHERE. More

We love Toyota vehicles #1 and that is we came here. The entire staff were very friendly and helpful. Our salesperson (Megan) went above and beyond to make this experience smooth and easy. The entire staff were very friendly and helpful. Our salesperson (Megan) went above and beyond to make this experience smooth and easy. More

Great service as always. A great waiting area with good coffee are big plusses. Thanks! A great waiting area with good coffee are big plusses. Thanks! More

I was told it would take an hour to an hour and a half to get my tires rotated. At an hour and a half i inquired about my highlander, and it had been done, with the paperwork on the desk of the write up pers get my tires rotated. At an hour and a half i inquired about my highlander, and it had been done, with the paperwork on the desk of the write up person, sitting there, while she was at lunch? Had no idea how long it had been done, or if they would have notified me until the person came back from lunch????? Not a good FIRST IMPRESSION More

Excellent service. They go the extra mile and make it a breeze. Thank you. Would definitely recommend. They go the extra mile and make it a breeze. Thank you. Would definitely recommend. More

Good prompt service, friendly and knowledgeable, I will return with service for my Volvo again. return with service for my Volvo again. More

Ryan was great to work with while purchasing my used 2018 Ford Explorer. Thanks, James L. Ford Explorer. Thanks, James L. More

The dealership bent over backward to find the perfect car me. I was unsure what I actually wanted, but my salesmen, Brendan and Ryan, were extremly helpful and understanding . me. I was unsure what I actually wanted, but my salesmen, Brendan and Ryan, were extremly helpful and understanding . More

Technicians found a nail in one of my tires and fixed it during routine service. I appreciate it very much. during routine service. I appreciate it very much. More

We took our 2022 Volvo XC-60 Recharge in to Pedersen Volvo for an annual maintenance check, and were totally delighted with the professional service we received. Everyone there is simply top notch! Hig Volvo for an annual maintenance check, and were totally delighted with the professional service we received. Everyone there is simply top notch! Highly recommended. More