Pedersen Toyota

We recently bought an XC90 from this dealership. We were more than satisfied with our experience. Everyone was so knowledgable and went above and beyond in helping us thru the process. We had been t We were more than satisfied with our experience. Everyone was so knowledgable and went above and beyond in helping us thru the process. We had been to multiple dealerships before and we just weren’t able to have all our questions answered and assisted like we were with this dealership. Everyone was so friendly. We worked closely with Cori Andrews and she is the loveliest. We drove hours to go to this dealership and it was definitely worth it. When we are ready for our next Volvo we know we will make the drive again to get to work with them in the future. More

Wish zero stars was an option. Service department needs some serious customer service training. When visiting in FoCo, I started having car problems at the end of my trip and didn Service department needs some serious customer service training. When visiting in FoCo, I started having car problems at the end of my trip and didn't feel comfortable driving it for the 12 hour trek home. I dropped it off at Pedersen Toyota to see if they could run some diagnostics and let me know what might be the issue. I contacted them a couple of times to inquire as to its status, was eventually told a technician would be looking at it. After a couple of days I was connected with Casey with the service department. He was extremely insensitive to my situation, had a crass, patronizing demeanor and told me their customers have to wait a month to get service so he did not know when they could get to my car. I asked why this wasn't previously relayed to me as I had called and texted a few times and was literally just sitting a hotel room waiting for them to look at my car. He didn't care at all, laughed about my situation, and made no effort to help me in any way. I asked him if, considering my situation of needing to get home coupled with how busy they were (who actually takes their car here is beyond me!!), if he could refer me to another car service place which could work on Lexus. He laughed and said Denver or Greeley, I reminded him that my car was not in good working order and that it would be unsafe to drive it that far, he did not care. I fully understand that they were busy and have other customers but it is the treatment that I am most upset about, it was already a very stressful situation for me and for Casey to not even recognize that on a humanistic level was extremely offensive to me. I ended up getting my car, doing a quick google search, easily found a local repair shop that serviced Lexus, they stopped everything they were doing and helped me immediately. I feel that Toyota and Lexus in general, needs to know about how customers are treated after purchase and will be messaging the corporation as well. This could have been handled so much better and I would expect more from a seemingly reputable dealer. More

Pedersen Volvo has been our family car dealership over the past eight years. We are very satisfied and thankful with their vehicles and their service. I strongly recommend o Pedersen Volvo. Ryan Schlot the past eight years. We are very satisfied and thankful with their vehicles and their service. I strongly recommend o Pedersen Volvo. Ryan Schlote is our personal salesman and we wouldn’t trade him for anyone. More

Quoted a price for a vehicle, then when ready to purchase the price was increased by $3,000 over the quote. Felt like a bait and switch. the price was increased by $3,000 over the quote. Felt like a bait and switch. More

I used the oil change express service, and they got me in and out of there in an hour. Then, sent me over two Toyota service, and they got a small but important issue fixed for me quickly, and were extremely and out of there in an hour. Then, sent me over two Toyota service, and they got a small but important issue fixed for me quickly, and were extremely helpful in that process! More

Pederson Toyota finance tried to hike the rate of loan interest. Didn’t offer what my credit qualified me for in regards on interest rates. Finance associate stated “he was raising the rate to make the de interest. Didn’t offer what my credit qualified me for in regards on interest rates. Finance associate stated “he was raising the rate to make the dealership more money” credit score qualified me for a rate 2 percent lower than what was being offered. Bad practice More

Bought 3 new cars from this dealer over the years so very disappointed with recent service problem. Emissions testing couldn't be completed due to blown fuse to OBD . Peterson service claimed there was no pr disappointed with recent service problem. Emissions testing couldn't be completed due to blown fuse to OBD . Peterson service claimed there was no problem and charged me $75. Took vehicle back for emissions testing with same result. Couldn't connect due to blown power fuse. Returned to Peterson's service department who claimed everything was in order. Asked service manager to check power fuse which was indeed blown! He claimed the emissions testing center must have just blown the fuse as Peterson's computer can't even connect if that fuse was blown !? Then this service manager said they have had this problem multiple times. So why wouldn't you bother to simply check this fuse originally before charging me $75 and the hassle of wasting 2 days of my time driving back and forth ?! That's your idea of service ? No mention of crediting me my expenditure because the service department didn't take 5minutes to check a fuse they had a history of knowing was a problem in other similar cases. Then to blame the emissions testing center of causing the problem and doing a shoddy job. By the way with a new fuse the car passed easily at the same testing site and on the same equipment. Sad to think Petersen was willing to lose a proven costumer over $1 fuse. More

A really nice dealership and staff, but way overpriced when compared to other dealerships in the area. Ryan is really a nice, no-pressure kind of guy, and it's not his fault. But at this point in time, I when compared to other dealerships in the area. Ryan is really a nice, no-pressure kind of guy, and it's not his fault. But at this point in time, I would go somewhere else. Rather sad, because their prices were very competitive in the past. More

Cori made the difference in this transaction. Great on details. Excellent communication throughout the experience. details. Excellent communication throughout the experience. More

They should get a zero.I asked for the cabin filter to They should get a zero. I asked for the cabin filter to be checked. They assured me my cabin filter was checked. IT WAS NOT. MInutes after their " They should get a zero. I asked for the cabin filter to be checked. They assured me my cabin filter was checked. IT WAS NOT. MInutes after their "service" the cabin filter was full of fur, leaves etc. You can NO TRUST their service. Did they really change your oil? Better check yourself! 50:50 chance at best. When brought to attention of Mike- the service manager, he did not apologize , just said thanks for bringing it to our attention. THAT'S IT. Patronize at your own risk. More