Pedersen Toyota - Service Center

Bought 3 new cars from this dealer over the years so very disappointed with recent service problem. Emissions testing couldn't be completed due to blown fuse to OBD . Peterson service claimed there was no pr disappointed with recent service problem. Emissions testing couldn't be completed due to blown fuse to OBD . Peterson service claimed there was no problem and charged me $75. Took vehicle back for emissions testing with same result. Couldn't connect due to blown power fuse. Returned to Peterson's service department who claimed everything was in order. Asked service manager to check power fuse which was indeed blown! He claimed the emissions testing center must have just blown the fuse as Peterson's computer can't even connect if that fuse was blown !? Then this service manager said they have had this problem multiple times. So why wouldn't you bother to simply check this fuse originally before charging me $75 and the hassle of wasting 2 days of my time driving back and forth ?! That's your idea of service ? No mention of crediting me my expenditure because the service department didn't take 5minutes to check a fuse they had a history of knowing was a problem in other similar cases. Then to blame the emissions testing center of causing the problem and doing a shoddy job. By the way with a new fuse the car passed easily at the same testing site and on the same equipment. Sad to think Petersen was willing to lose a proven costumer over $1 fuse. More

They should get a zero.I asked for the cabin filter to They should get a zero. I asked for the cabin filter to be checked. They assured me my cabin filter was checked. IT WAS NOT. MInutes after their " They should get a zero. I asked for the cabin filter to be checked. They assured me my cabin filter was checked. IT WAS NOT. MInutes after their "service" the cabin filter was full of fur, leaves etc. You can NO TRUST their service. Did they really change your oil? Better check yourself! 50:50 chance at best. When brought to attention of Mike- the service manager, he did not apologize , just said thanks for bringing it to our attention. THAT'S IT. Patronize at your own risk. More

Mike Baldwin, Service Manager, and his amazing service staff at Pedersen Toyota jumped through hoops in order to keep a long planned road trip on schedule! Without their dedication and commitment to a qui staff at Pedersen Toyota jumped through hoops in order to keep a long planned road trip on schedule! Without their dedication and commitment to a quick turnaround repair, getting our son to college in California would have been impossible. My family cannot thank you enough Mike and service team! We are Pedersen customers for life! Our deepest gratitude! Kind regards, Robin B. More

Unbelievably over priced Apparently ordering parts and 15 min of labor that took them 3 hours costs over $400. The part was probably just a bulb. This was all without fixing Apparently ordering parts and 15 min of labor that took them 3 hours costs over $400. The part was probably just a bulb. This was all without fixing anything. They wanted $1900 to replace a door lock and to match a key to my ignition and to replace a bulb. I think it was absolutely ridiculous. Obviously I had to get out if there as fast as I could to avoid further payment. More

Really, Really, Really Slow Oil Changes I made an a appointment for a simple oil change. I got a simple oil change that took 1 1/2 hours. I am not sure what the point of making an appointme I made an a appointment for a simple oil change. I got a simple oil change that took 1 1/2 hours. I am not sure what the point of making an appointment would be if they cannot accommodate you in a timely manner. The "lounge" or waiting area is dirty and disgusting. More

Service manager Matt 2015 Highlander 54,000 miles. My blower for the heat/AC stopped working. I did have to escalate my problem to Matt the supervisor of the service dep 2015 Highlander 54,000 miles. My blower for the heat/AC stopped working. I did have to escalate my problem to Matt the supervisor of the service dept. My car was out of warranty. I was not happy that I was going to have to pay for a part with a newer vehicle. Matt and Toyota came through and repaired it for free, parts and labor. That is exactly what I expected. 6 Toyota’s later we have never had this kind of problem. Matt did exactly as I hoped for. There is a reason we buy Toyota. Now we have another reason to do so in the future, again. I stand by Toyota and Matt 100%. Dawn More

Made it right After a small mix up ordering tires and not offering my wife a sale happening the following week, Pedersen worked hard to make it right and went beyon After a small mix up ordering tires and not offering my wife a sale happening the following week, Pedersen worked hard to make it right and went beyond my expectations. I have trusted Pedersen Toyota for over 10 years, I'm glad I kept that faith in them because they truly do care about their customers and keeping them in safe running vehicles. More

Very happy! Loren is always so helpful and informative when I have questions. I was able to get an appointment quickly and service was done prompt as well. Very s Loren is always so helpful and informative when I have questions. I was able to get an appointment quickly and service was done prompt as well. Very satisfied customer! More

service Service person went out of his way to keep me informed. Giving me actuate pricing and length in time to get service done. Also explaining want was d Service person went out of his way to keep me informed. Giving me actuate pricing and length in time to get service done. Also explaining want was done during servive. More

Excellent visit with Loren B. Great dealership. Been taking care of our 2 toyotas for 9 years. Loren Bersch is terrific. Would refer anyone in Ft Collins needed by Toyota work to P Great dealership. Been taking care of our 2 toyotas for 9 years. Loren Bersch is terrific. Would refer anyone in Ft Collins needed by Toyota work to Pedersen. More