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Penske Buick GMC Of Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
1,045 Reviews
Cerritos Buick GMC is the largest Buick GMC dealer in California. We are located in the world famous Cerritos Autosquare off of the 605 freeway and South Street. We have the best service, parts, and sales staff in the area as well as the best selction of new and preowned vehicles. Nobody sells cars for less than Cerritos Buick GMC. Visit us online today at www.cerritosgm.com. Ask for one of our Internet Sales Managers for a no haggle, no hassle sales process.
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18400 Studebaker Rd

Cerritos, CA

90703

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Showing 1,045 reviews

August 17, 2023

I am satisfied for all my services that I get done here they are very professional More

by TINTMASTER32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert, Valencia
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Aug 18, 2023 -

Penske Buick GMC Of Cerritos responded

Thank you so much for taking the time to leave us this great review and 5 stars. We are so happy to read that, you're satisfied with the way our Service Team always professional on your visits, and with the way they assist you. Your business is valued at Penske Buick GMC of Cerritos, please free to reach out for any assistance.

August 17, 2023

Keep up the good job was done in a timely matter was done about two hours More

by JC4EC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Aguilar
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Aug 17, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, thank you so much for letting us know that our team was able to provide a great experience in a timely manner on your visit. We appreciate you taking the time to leave us this great review, and we hope to see you again here Penske Buick GMC of Cerritos in the future.

August 16, 2023

The dealership is excellent but the service department took to long for an ordinary oil change that I had an appointment for. Only one service tech working. Was there for over 2 hours. More

by ANNETTE60
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana, Donald were excellent.
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Aug 18, 2023 -

Penske Buick GMC Of Cerritos responded

Thank you for your positive four-star review of your visit to Penske Buick GMC of Cerritos. Our Service Department is grateful for your trust in them to perform an oil change for your scheduled appointment. Your feedback is greatly appreciated as it will help to improve our customer loyalty and satisfaction.

August 16, 2023

Donald is the worse rude and kept our vehicle for over 4 hours left to lunch and never bothered to call us or send a text that it was ready even though I was waiting there. He help us with our other car and More

by VERONICAVALA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Donald Moreno
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Aug 17, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us and I would appreciate the opportunity to speak with you about the level of communication and attention that you received from our Service Team. Would you mind reaching out to me directly? I look forward to speaking with you. Best Regards, Reed Amiri Executive General Manager Penske Buick GMC of Cerritos (562) 263-2201 ramiri@socalpenske.com

August 15, 2023

Alex and his team made the whole truck process very easy! I would recommend Penske to anyone looking to purchase a vehicle! Love my new truck! More

by Khannon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alejandro Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josue Moreno, Matthew Stein
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Aug 16, 2023 -

Penske Buick GMC Of Cerritos responded

Congratulations on your new truck and our Sales Team is so proud to have made your process very easy. Thank you for choosing Penske Buick GMC of Cerritos and your kind recommendation is greatly appreciated, Khannon. We are so pleased you love your new purchase and we happily invite you to come back and see us again.

August 15, 2023

Had check engine light, got appointment same day, diagnosed the problem and part ordered. Just had to wait for the part. Even had a beautiful 2023 model to drive while I waited. More

by Sriesau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie in service
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Aug 15, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, thank you so much for taking the time to share you wonderful experience at Penske Buick GMC of Cerritos. It is awesome to know that our Service and Parts Team was able to get you an appointment the same day, order your parts, and offered you a beautiful 2023 model to drive while waiting. We appreciate you for leaving us 5 stars, and we look forward to assist you on your next visit.

August 13, 2023

Clarissa Vargas really delivered what my husband asked for 2024 GMC Sierra 2500 ; 4 months ago we had purchased a 2023 GMC Sierra so you can say we are returning customers thanks Matthew Stein for making More

by LOGONZAL07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clarissa Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javier Garcia, Matthew Stein
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Aug 14, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, congratulations on your 2024 GMC Sierra 2500! We're happy to read that our Sales Team delivered your needs two times. It is great to know that you're happy with the way we do business here at Penske Buick GMC of Cerritos. We look forward to working with you again in the future.

August 13, 2023

Very friendly staff, good customer service. I thought for a 30k services, charges where a bit expensive. Then, needed new tires too. I'm not sure $700+ is appropriate for service only but had n More

by Ava592
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, can't recall their names.
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Aug 16, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, thank you for sharing your feedback and positive review. It makes us proud to learn that our friendly Service Team delivered great customer service during your 30k-mile appointment. If you ever have any future needs, we are always here to help at Penske Buick GMC of Cerritos.

August 13, 2023

I am sorry I am not sure who Christina is. Maybe my husband had an interaction with her otherwise we would’ve probably given her five stars also. Thank you for the awesome experience and great More

by KELLYORR17
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Camille Soto
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Aug 14, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, we appreciate you writing us this phenomenal 5-star review. It makes us so happy to know that you and your husband had a great experience while working with our staff. Thank you for being one of our valued guests here at Penske Buick GMC of Cerritos and if there is anything else that you need from us, please feel free to reach out. Take care.

August 13, 2023

I Took my truck for service tell me a time I was going to get it it was right on the dot More

by HDEZALEX69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Aug 14, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, we're glad you're happy with the way our Service Team was accurate with timing. Thank you so much for leaving us this positive review, we appreciate your business at Penske Buick GMC of Cerritos. Have a wonderful day.

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