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Penske Buick GMC Of Cerritos

Cerritos, CA

4.4
1,049 Reviews
Call Dealership (562) 733-3800

18400 Studebaker Rd

Cerritos, CA

90703

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1,049 Reviews of Penske Buick GMC Of Cerritos

September 03, 2024

Did not communicate to let me know that they needed to keep my truck a few days. Did not communicate throughout the process. They did not call me when truck was ready (i had to call several times to get More

by Castaneda6706
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Sep 16, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, Please know we take your feedback very seriously. I would like to speak with you about the level of communication you received from our Service Team, as well as the services done on your vehicle. At your earliest convenience, please reach out to me so we may discuss this further. Sincerely, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

September 03, 2024

Customer service and product knowledge were both exceptional. Donald was a great deal of help and guidance for what we needed in our service visit. More

by ABDULSERHAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald
Report | Print
September 02, 2024

Customer service was excellent. The service rep listened to my concerns and understanding and polite More

by Mzscorpio21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Villegas
Report | Print
Sep 12, 2024 -

Penske Buick GMC Of Cerritos responded

High praise for the service at Penske Buick GMC of Cerritos — we appreciate it. Our team always strives to meet your needs. Hope you have a great day.

September 02, 2024

Great experience, they were honest and transparent from the very beginning. I would refer a friend there. More

by JEFFALLENBROWN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darren Johnston , Jose Solis
Report | Print
Sep 12, 2024 -

Penske Buick GMC Of Cerritos responded

We're glad to hear you had a great experience at Penske Buick GMC of Cerritos. We truly appreciate your referral. Thank you for choosing us.

September 01, 2024

We had great pleasure of purchasing a GMC terrain from Richard and Mr. Moreno. We told friends that we had great deal and first rate service from Richard and Mr. Moreno and told them to contact Richard More

by BOKENCORP
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Hernandez, Josue Moreno
Report | Print
Sep 12, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for sharing your experience with Penske Buick GMC of Cerritos. We appreciate your recommendation and are glad our team provided top-notch service on the GMC Terrain. Take care!

September 01, 2024

Everyone was awesome and friendly. Smooth transition and easy process. Definitely worth the tripe down there! More

by Vac2789
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josue Moreno, Clarissa Vargas
Report | Print
Sep 12, 2024 -

Penske Buick GMC Of Cerritos responded

Penske Buick GMC of Cerritos appreciates your feedback. We're happy to hear about your smooth experience with us. Wishing you well!

September 01, 2024

THE BEST IN SO CALIFORNIA I WOULD NOT TRUST NO ONE ELSE ! !!!! Thank you gmc More

by GIBBY72576
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael service adviser and manager Gary
Report | Print
Sep 12, 2024 -

Penske Buick GMC Of Cerritos responded

Penske Buick GMC of Cerritos appreciates your kind words. Glad to hear our trustworthiness stands out. Thank you for choosing us!

August 31, 2024

Stephanie was very patient and explained options with time constraints various times until I was comfortable with my choice. In the end, I left with peace of mind. More

by Vilma.montalvo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
Report | Print
Sep 10, 2024 -

Penske Buick GMC Of Cerritos responded

Happy to hear that our team provided you with a comfortable experience at Penske Buick GMC of Cerritos. Wishing you well with your new purchase.

August 31, 2024

The waiting time was ridiculous! !! And I had an appointment, can’t even think how much longer it would’ve been without an appointment More

by BUJANDA26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
Report | Print
Sep 12, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us here at Penske Buick GMC of Cerritos. I would appreciate the opportunity to speak with you to address your feedback regarding the excessive wait time you experienced during your recent appointment with our Service Team. Please reach out to me directly. Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

August 31, 2024

Stephanie had excellent customer service, understood the issue, and scheduled an appointment. Fantastic work, Stephanie. More

by BRWILLI5.BW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Rep, Technicians
Report | Print
Sep 12, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for the kind words. We're glad to hear you had a great experience with our team at Penske Buick GMC of Cerritos. Have a great day.

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