Penske Buick GMC Of Cerritos

The finance, sales and service departments are all top notch. The staff are friendly, knowledgeable and hard working. I recommend all to experience this amazing service. You will not be disappointed! notch. The staff are friendly, knowledgeable and hard working. I recommend all to experience this amazing service. You will not be disappointed! More

Purchase experience was very easy. Shopped online, got connected with a sales representative and prequalified prior to going to dealer. Showed up the next day and was there less than 2 Shopped online, got connected with a sales representative and prequalified prior to going to dealer. Showed up the next day and was there less than 2 hours with new keys in hand. Overall experience was very pleasant. Great job team Penske of Cerritos! More

Great, This survey is very slow and has required several attempts to submit due to slow processing on the internet and password verification. The name validation should be removed. attempts to submit due to slow processing on the internet and password verification. The name validation should be removed. More

I like your service . Because you guys saved my time a lot. I got very quick and respectful service . Good luck ! Because you guys saved my time a lot. I got very quick and respectful service . Good luck ! More

Anthony in Service does a great job of walking you through your options for service and repair. Furthermore, he has prompt follow up and follow through skills that make the entire process stress free through your options for service and repair. Furthermore, he has prompt follow up and follow through skills that make the entire process stress free. Good job! More

The fact you limit the radius of giving customers a ride home to 5miles is insane.. I get that you have to put a cap but 5 miles.. I was ready to get brakes and other services but having to find my own way home to 5miles is insane.. I get that you have to put a cap but 5 miles.. I was ready to get brakes and other services but having to find my own way home made me not to do any business ever with penske gmc. More

Alex was great! Whole process was easy & comfortable. Alex made the whole process enjoyable & less stressful Whole process was easy & comfortable. Alex made the whole process enjoyable & less stressful More

Service and courtesy been out the door for quite some time can’t wait to trade my truck and don’t ever have to deal with the service there time can’t wait to trade my truck and don’t ever have to deal with the service there More

The buying experience was pleasant and not stressful. We had a specific vehicle in mind. The sales consultant we worked with, Richard, retrieved the vehicle to allow us to inspect it and test drive it. We had a specific vehicle in mind. The sales consultant we worked with, Richard, retrieved the vehicle to allow us to inspect it and test drive it. There was no pressure to "buy now" or to force unwanted features. More

I’m extremely disappointed with my experience at Penske Buick GMC of Cerritos. I brought my car in after a smog check revealed a recall issue (NHTSA #22V137, Manufacturer Campaign #N222363740). I expected Buick GMC of Cerritos. I brought my car in after a smog check revealed a recall issue (NHTSA #22V137, Manufacturer Campaign #N222363740). I expected a simple, responsible handling of the recall—but instead, I came home to find my car had been crashed while in their possession. Let me be clear: I was not driving. The damage happened entirely while the dealership had control of my vehicle, and I’ve received no real accountability or acceptable resolution. This level of negligence is unacceptable, and the lack of transparency has made the situation even worse. I trusted them with my vehicle, and that trust was completely broken. I would advise anyone considering this dealership to think twice. More