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Penske Buick GMC Of Cerritos
Cerritos, CA
1,049 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,049 Reviews of Penske Buick GMC Of Cerritos
June 07, 2023
Albert is awesome! He always greets me by name and a smile. My car’s service is always on time which is important due to my busy work schedule. He always greets me by name and a smile. My car’s service is always on time which is important due to my busy work schedule. More
by YO.FIKE
Verified CustomerEmployees Worked With
Albert
June 02, 2023
Anthony Aguilar was a great/no non-sense sales guy. He understood I wasn't there to waste his or my time. Unfortunately, I can't say the same for the financial services manager, Walter Martinez. He He understood I wasn't there to waste his or my time. Unfortunately, I can't say the same for the financial services manager, Walter Martinez. He was nice, friendly, and very welcoming...that is, until I wasn't choosing any of the "additional services" to add to my monthly car payment. I did my homework before looking for a new car and knew what I was getting and not getting. He asked why I wasn't getting gap insurance and explained that I was getting it from my credit union. Walter said he was getting the information from my credit union and then gave me an estimate of $600 plus after asking how much the Gap insurance was. I told him that my credit union told me a different amount in the $400's and then he said, oh yeah. I said no thanks, and he proceeded to finalize the process. Walter continued asking other questions and signature requests, but the friendliness faded away. Maybe Walter was upset that I didn't select any "options," and the mood of the whole process changed from night to day. Walter's rudeness at the end when he was getting up from his desk, I wasn't sure where he was going, or where I was supposed to go, to the point that I asked him if I go out, and he said, yeah, he'll be right behind me. Sometimes people's lack of understanding of providing good manners and/or great customer service means that one communicates with their client/customer every step from start to finish. I'm going with my stepdad next month to purchase his truck, and I will call Anthony Aguilar to be my primary salesperson. Still, I will definitely ask to deal with a different financial services manager. For this reason, I'm giving four stars to Penske Buick GMC of Cerritos. It shows how one unfortunate moment can leave what was supposed to be a great moment to a disappointing experience. More
by Jenn LA
Employees Worked With
Anthony Aguilar
June 02, 2023
Within minutes of arriving in the service bay we were greeted. In this case, Donald Moreno was very through in discerning our needs. We decided to wait so we were shown the waiting room. Very comfortable greeted. In this case, Donald Moreno was very through in discerning our needs. We decided to wait so we were shown the waiting room. Very comfortable, vending machines if you desire some munchies, very clean restrooms and last but not least, great music playing. Any of the clientele that walked by us were quite friendly. Work was done in a timely matter. Only one little hiccup, I received a coupon two days later for $10 off the service I just paid for. More
by LADIELIBERTY4
Employees Worked With
Donald Moreno
June 01, 2023
I have had faith in dealing with Penske if Cerritos for last 10 yrs. Thank you for all you do to make it a fast and easy experience. I’m very happy😁 I would totally and without hesitation recommend this d last 10 yrs. Thank you for all you do to make it a fast and easy experience. I’m very happy😁 I would totally and without hesitation recommend this dealership to any family and friends. More
by HECDEB
Employees Worked With
Josue Moreno, Clarissa Vargas
